Looking for a new vehicle and I wish I liked the current Honda Pilot as that is what we have now…read morebut just a few things that I don't like about the new model. Wish I liked it because Honda of Bismarck has been the best service department I have ever experienced. I have owned every brand of vehicle and this place is friendly, fair and honest. The waiting room is very comfortable.

Thanks for such great service. I appreciate the picking up and delivery back to my work. They don't…read morekeep your car all day. pickup and delivery are prompt. awesome communication via text, emails and telephone ! Best service ever and the people doing pickup and delivery are so friendly! Thank you!!!

These clowns charged me 11k for a truck they never fixed then sued me for the 11k only after they…read moredeclined to make it right. 11k for a truck that didnt even make it out of the lot. Then the owner thinks its funny to post back ground checks online anonymously

I would avoid if purchasing out of state!!…read more Purchased a 2023 Ford Raptor from this dealer. I asked the salesman to send me all damage and issues with the truck and overall condition as I was purchasing from the west coast. I received the truck yesterday and it's destroyed. It appears as if it spent all 18,000 miles of its life off road. Dirt in every nook and cranny, it was not detailed, all of the fender wells and side of the truck are rock chipped, the rear windows are rusted and rock chipped. I am very disappointed. Due your due diligence before purchasing. Update... DO PURCHASE FROM THIS DEALER!!! After weeks of trying to get my paperwork from this dealer, I can't even get a returned call. They are shady and are trust trying to make a sale. As far as repairing the damage on a 70k truck. They stated I purchased as is and will not help with repair or compensation towards repairs I made. Screw these guys!

Over the period of a couple of days, Joe S took me on multiple test drives and helped me to find…read morethe vehicle that best suited my needs. As a first-time dealership customer, he was very helpful. The financial guy was also very helpful and patient with me. At no point was anyone pushy and I am very happy with my 2022 Traverse. Would definitely shop there again. Thanks guys!

Won't be buying a vehicle again from this place. They replaced the windshield prior to me…read morepurchasing the vehicle. It was an aftermarket windshield that caused issues with some of the sensors. I reached out to the salesman and only received one email back saying he would check into it. Nothing after. I had even followed up asking for an update. I also contacted the service department. They are not willing to do anything or follow up after I asked more questions. Customer service is in the tank.

Visited 11/2011..Sales people were nice but more concerned with promoting their pricing policy…read morerather than focusing on our needs as customers. After the 3rd or 4th spiel on pricing to justify why they couldn't budge on our trade-in value (less generous than other local dealers we visited) we made a hasty exit and made a better deal across the street at Eide Ford.

Had my vehicle in for service and to replace a part I ordered. When installing the part I…read morethought was damaged, the technician discovered that the part I ordered was wrong. He found the actual problem ,the dealership had the damaged part in stock and they fixed it. They didn't charge me for the part I ordered and my bill was $100.00 less than I expected! Staff was extremely helpful and waiting area is comfortable.

Very impressed with the way they made my 14 year old car look new despite the dog hair.read more

I was contacted when I left a review which was low due to no one getting back to me. They reached…read moreout to see if I needed help. I called and talked to two people. They went over and beyond to get my business. They did videos. They drove it and showed me that in a video. They took photos. They emailed and talked to my wife and I about a purchase. We chose not to buy from them, but it had nothing to do with the business or the people who work there. It came down to the seller who consigned with them. Him misplacing the VIN on his vehicle was a red flag for us and we do not understand how you lose a VIN Tag on such an expensive rebuild of a nice truck.

avoid this place like the plague!!!!! this place of…read morebusiness lies like they breathe. they say that they may have a vehicle that is right for you, but that is only if you are willing to be penalized for having bad credit!!!! they say that there vehicles are inspected by qualified technicians, this is the next big lie they tell you. because you cant use the lemon law in this state, you will instead have your car failing on you, putting you in danger, and having them redo the same repair job again and again. their business practices put you as a drive in harms way. major issues with vehicles will find you stranded, calling for repairs and inconvenienced continuously. they make excuses for having to do repetitive work with horrible used parts. if the car was inspected by qualified techs, why would a car need upwards of 7,8 or 9 repairs in less than a year???? it terrifies me that just because you may have had some poor luck in the past that you are placed in the discontinued and horrible vehicles with limited engine use, and poor performance. you literally can die on the road in one of these cars, and all the office does is make excuses for the constant repairs that has to be done they know what they are doing selling you cars that are old, but they give you their version of triple a so you can keep getting towed. it has to be their business culture that allows them to treat everyone so unfairly, they even screw over the military community and if you miss a payment for sure they have gps system on the car, the low quality car, with exorbitant monthly car payments, and they will come and take your car also. its highway robbery and this company should be ashamed to call themselves helpful. its damn near impossible to get out of your contract, so you are stuck with a vehicle that will not last the length of your loan. dont let the bbb reviews fool you, this place is a nightmare and the sooner more news outlets know of the actions the better. do not purchase a car from any of their offices in north dakota or elsewhere, this practice of whoring people with bad credit for profit needs to end.

Would have given zero stars for professionalism and customer service if I could have.read more

I went on a road trip. A looooong road trip. I calculated an estimated 8,300 miles. After it was…read moreover I learned from my odometer it was 9,801 miles. In the initial planning stages, I knew based on the mileage on my 2022 Subaru that I'd need an oil change somewhere around North Dakota or Montana. I looked up Subaru dealerships along Interstate-90 in those states. I decided on Kramer Subaru based on nothing but the mileage on my odometer and the distance I calculated traveled during my road trip. While spending the night in a motel in Fargo, ND, I called Kramer Subaru and verified that I could pop in for an oil change the next day. The person who answered said it would be best to make an appointment, but I told them I couldn't because I didn't know what time I'd be arriving. The next morning I drove through freezing rain on the interstate for hours, a few times having to slow down to 35 mpg just to keep from spinning out on the ice on the road. When I arrived at Kramer Subaru my car was covered in ice. I told them a bit of my story. Road trip to Seattle (to start with) and that I'd just driven in from Fargo. They seemed a bit perplexed, and the service employee who helped me (Michael) said they were supposed to have an insurance specialist drive in from Fargo that morning, but he called and said he couldn't make it because the roads were too icy. I wanted to ask if he was not driving a Subaru, but I refrained. Kramer Subaru was amazing. Their service was super-quick for a pop in, and they were exceptionally helpful, even looking up the weather westward for me and giving me tips for driving into Montana. The price for the oil change was less than what I used to pay for oil changes on my old VW Passat 4-Motion. If I'm ever in Mandan, ND again, I'd go back to Kramer Subaru for sure...but since I never will be, I can at least leave this review in gratitude for a great experience.

This review is about 7 months overdue The service at this dealership is exceptional, above, and…read morebeyond. I am from the east coast. My daughter was traveling across the country when her car broke down in the Dakotas. It was a mess. The head gasket went, and the engine was damaged. Due to the warranty my daughter went ahead with the repairs, but it was a waiting game because of the extent, and my daughter had to be at a job in Wyoming. The manager Brad Williams, and his crew helped my daughter, and me every step of the way. Calls were returned promptly. Clear communication was given. I just can't thank Brad, and his staff enough for helping my daughter out of a very tough jam that could have been made worse, but instead went as smoothly as possible thanks to this exceptional staff.

Sold me a Mercedes SL500. Closed the sale with the fact that they could provide maintenance and…read moreservice if it was ever needed. Recently I had a problem and asked them to take a look at it. They refused saying they didn't know how to fix it. I appealed to their service manager and never got a callback. My advice, go find another dealership that doesn't lie to you and drop the ball when service is required.

BAD experience! Worst experience I've ever had purchasing a vehicle!! They quoted us over $2000…read moreunder the actual price of the golf cart we test drove. We paid, signed papers, got keys and went to get a trailer to haul it. While we were gone Dvorak called me and said they messed up and we would have to pay the $2000 to keep the golf cart we got the keys for. I understand mistakes happen. But we have went through the whole purchase, shook hands and congrats were said. They should not have backed out on their word. We are not the first people this has happend to reading other reviews. They were so rude about it and that made it worse.

I cannot speak for every shop in Bismarck. I can say that this was the third shop that I reached…read moreout to to get to work done on my truck. They are by far the most professional business that has been my pleasure to deal with here. I dealt with a young man named Gunnar and he was the consummate professional he did everything he said he would do. He worked everything into my schedule and I think went the extra mile to make sure I was taken care of. The quality of the work performed was great. He stayed in communication with me so I knew everything that was going on and he did everything he said he would do.

Duane's autobody works for the insurance company NOT you. Just had my daughters Bronco repaired…read morehere. Not my normal choice but was recommended by many people. My truck was at my normal body shop which was booked out until 2025 so we went with Duane's. Apparently some damage was pre existing before my daughter hit a deer. Insurance company did not authorize that work and was supposedly going to call us. "Never got a call" from either Duane's or Progressive. Low and behold I get a call that the vehicle is done. Awesome, by the way we didn't get the authorization to repair the passenger door, but it's done and outside on the public street we're only open until noon as it's Christmas eve. WOW, you didn't even call and see if I still wanted it repaired and if I was willing to pay for it myself. Now I have to take it to my original choice and pay a 2nd time to have it partially disassembled and color mated a 2nd time after you did the color match and re assembled. BUYER beware, if you don't bring in a classic and pay cash they don't carte about you. DEI or woke they're in this for the insurance bureaucrats. Shame that a locally recognized shop actually works for an out of state corporation. So much for locally owned taking care of their own. Forever lost my personal and companies business.. More platform reviews to come.