They got out here pretty quick. The first guy, Zach, seemed more intent on selling me a nearly…read more$400/year maintenance plan. He couldn't loosen the shower valve cartridge so told me the repair was going to be $1800 plus $700 for the water filter. He then proceeded to "caulk" right over the old moldy caulk with silicone. It neither stopped the leak nor looks professional; it looks awful. The next guy, Gage, was able to loosen the valve cartridge which meant a $500 repair plus $700 for the water filter. He was able to get it done but forgot to fix the caulk issue.

I couldn't get anyone local , they all took my name and number but never called to schedule. I…read morecalled spoke with Mattex and they had someone out the next day. work done fast and the sperson was nice.

I have Harrelson service my septic system every year. This year, before it was time, my alarm light…read morelit up and I realized my pump was not coming on. I called to move up the date and was able to get a visit within the next 3 days. My favorite part of the interaction was that the person I spoke with reassured me that this was not an emergency situation and that many people don't even have a pump! The technician who came fixed the pump and pumped out the tank. I got a text that work was complete and the alarm light went off. I feel like I am in good hands with Harrelson.

We have long-term rental, and they reliably service the unit each week, are responsive to…read morequestions, great people

I posted this once and see that its gone about a month later so here it is again. Called this yahoo…read moreand son team out for a $200.00 job in Mattoon. They came out and the son stole my wife's wallet from her purse and ditched it in a cornfield about a block from the house (we got it back, minus all the cash) Idiots that they were stole the only means we had for paying them, but my wife was in tears, we had to change checking accounts, credit cards etc.... Hire these folks if you want a very upsetting experience

The man who runs the business is an awful man who expects people to work for free I worked for 8…read moreweeks all I asked for was $200 a week and 3 months later I'm still waiting for it I have 3 kids and we are about to lose our home because he never paid me

You can't go wrong with these folks. Professional and competent personnel. Have used A&M for…read morenearly thirty years. Wouldn't consider anyone else.

I recently had a noise in my furnace so I did the right thing I called there office to get an…read moreappointment and they were able to get out to me the next day. Ryan came out and performed a clean and check and found the problem he then went and fixed the noisy problem with a simple walk to his service van and he was very knowledgeable and explained to me in language I understood what needed to be done and for under $100 and 30 minutes it looked as if it was brand new it was a great experience all around . Breanne called me two days later and was inquiring about my visit with my service technician(Ryan) and I told her it was painless and I received a service plan from Ryan with that I saved a lot of money and she told me I could renew every year!! I don't know what I would do if Atteberry&Marshall was not my home town Hero....

Industrial services have created beautiful stainless counter tops for us two different times. The…read morestaff listened to exactly what we wanted and executed it perfectly! I HIGHLY recommend them!!

Hired to complete installation of commercial range hood. They came quick, installation work was…read moregood. Estimate provided, "claimed" to be fully insured. After being warned about sprinkler system, an employee caused damage to the system. This man was wonderful, helped cleanup and very apologetic. I contacted IS about bill for installation when it was not received. At this time 2 original technicians came to my business, 1 causing a scene. Stated they would "simply increase the bill to accommodate for the sprinkler repairs". Which is what they did. Refused to turn in to their insurance. BEWARE! If you hire someone who does damage, their insurance is responsible according to the law. Attorney fees were higher than the amount in question, so basically they get away billing this way! No honesty or integrity with this company. I would not recommend them for that reason alone.

Apparently Amy and this company thinks it's okay to tell people they hope they and their family die…read morefrom no A/C when confronted why they entered an apartment without permission. STORYTIME! Landlord gave them keys to both apartments, but there are two central air units, two seperate doors (one upstairs in back one downstairs in front), two separate mailboxes. All it took was a little accountability and an apology.... Wild way to talk for a business owner. Came out of the bathroom to a tech in my living room (my door was locked before entering the bathroom) when asked if he can be helped he points and says the neighbor upstairs has no A/C and the filter needs replaced. Then walks out and locks the door.... Okay but if you knew it was an issue for upstairs, why are you downstairs.... When the tech themselves said it was an upstairs issue.... With its own central air unit.... Call them to confront, met Amy who told me they just won't come work on our system, fine I never called you anyway.... And that she hoped me and my family dies from no A/C. Don't support this business, they will enter without permission into your homes, and wish death upon your kids.

The owner came out the day after I called and looked at my unit. He gave me an estimate on the…read morespot, and the new unit was installed on the first day MY schedule allowed. They were in and out within half a day. When I called later with a small problem they returned in less than 15 minutes (about the time it takes to drive from their place to my home, so they must have left immediately) and had everything back up and running within just a few minutes. The guys were all very courteous and patient with my numerous questions, gave me reassurances, and seemed very knowledgeable about the system. It's been over a week, and I am loving the new system! Thank you! Also, their driving was FINE!

These guys were the plumbers I called for many years. I always paid them in full as soon as I got…read moremy bill. Then suddenly they simply stopped returning my calls. They wouldn't even respond in an emergency. I never got an excuse or explanation, they just ghosted me, which caused some serious problems for me. They never even had the decency to say why. I would not recommend them to my worst enemy.

From the owner: Shepard & Shepard Mechanical provides plumbing, sewer, draining, and HVAC services in the Mattoon,…read moreIL area.