They gave us an estimate that included THREE things to be done for $4200.00 dollars. They were to…read moreinstall a water heater, replace both the water piping, AND the outgoing sewage pipes. They set a date, and sent a crew over. They only installed the water heater and water piping, and the main guy acted as if I never mentioned the outgoing pipes. He billed me the same, and said he'd need another 3,500.00 for the outgoing pipes. Luckily, I found another plumber to do that for nearly a thousand less. My advance to you: GET AN ESTMATE IN WRITING!

These guys are A1 top notch! Emergency or new build they are professional and do it right the first…read moretime. I wouldn't use anyone else in the central Illinois area.

I couldn't get anyone local , they all took my name and number but never called to schedule. I…read morecalled spoke with Mattex and they had someone out the next day. work done fast and the sperson was nice.

They got out here pretty quick. The first guy, Zach, seemed more intent on selling me a nearly…read more$400/year maintenance plan. He couldn't loosen the shower valve cartridge so told me the repair was going to be $1800 plus $700 for the water filter. He then proceeded to "caulk" right over the old moldy caulk with silicone. It neither stopped the leak nor looks professional; it looks awful. The next guy, Gage, was able to loosen the valve cartridge which meant a $500 repair plus $700 for the water filter. He was able to get it done but forgot to fix the caulk issue.

CR Neff provides complimentary estimates and are committed to delivering high-quality,…read morecomprehensive service with a friendly approach. The staff are readily available to address any inquiries and ensure thorough cleanup upon project completion. I would highly recommended their services.

I am a local property manager and have called on CR neff and their techs for a wide range of…read moresituations. For the past year, they have responded quickly or contacted us about any delays. All their techs have not only completed the jobs requested but they also detailed to us what the issue was. After a few visits they also gave us a list of questions to help us communicate between our tenants and them, this way we all found solutions quickly! To be honest, one of the simplest and quickest companies in the area. My go to company for plumbing and heating/cooling, plus the office ladies are sweethearts no matter the level of chaos or stress! Great company.

Great service. Called that morning regarding a faucet drip, they were out that day to fix the…read moreproblem.

From the owner: We provide Plumbing, Heating, Air and Electrical services for Central Illinois. Owned by Brendan…read moreFarris.

I have Harrelson service my septic system every year. This year, before it was time, my alarm light…read morelit up and I realized my pump was not coming on. I called to move up the date and was able to get a visit within the next 3 days. My favorite part of the interaction was that the person I spoke with reassured me that this was not an emergency situation and that many people don't even have a pump! The technician who came fixed the pump and pumped out the tank. I got a text that work was complete and the alarm light went off. I feel like I am in good hands with Harrelson.

We have long-term rental, and they reliably service the unit each week, are responsive to…read morequestions, great people

I posted this once and see that its gone about a month later so here it is again. Called this yahoo…read moreand son team out for a $200.00 job in Mattoon. They came out and the son stole my wife's wallet from her purse and ditched it in a cornfield about a block from the house (we got it back, minus all the cash) Idiots that they were stole the only means we had for paying them, but my wife was in tears, we had to change checking accounts, credit cards etc.... Hire these folks if you want a very upsetting experience

The man who runs the business is an awful man who expects people to work for free I worked for 8…read moreweeks all I asked for was $200 a week and 3 months later I'm still waiting for it I have 3 kids and we are about to lose our home because he never paid me

Had an issue with my Heating, they came out and had everything working. Wasn't the quickest…read moreturnaround, but am very happy with the results. Finally warm!

Had a negative experience in the past with them, but thought I'd give them another chance. Called…read morethem 4 weeks ago to have a cracked drip pan on AC unit in the attic fixed. We're supposed to show up and no one did. Called again. No call back, then 2 days later someone shows up and says, "oh, I don't climb much anymore. I'll have to put an order in for someone else to take care of that. That was 2 weeks ago and haven't heard a thing. Terrible customer service. Never again.