I've been a customer of Paradise Pools for 10 years now and have no complaints whatsoever! The…read morestaff is always friendly and answers any questions I have and is very knowledgeable regarding any problems I have had in the past ( or present). Prices are very fair, quality of products is always dependable. I have no plans to go elsewhere.

Really nice people......been a customer for years ! Always…read morehelpful......hires many youngsters. Without their knowledge WE would all suffer. Lets keep them around a long time............

Had Travis and his crew put a new liner in my in ground pool. Very helpful throughout the process…read moreand made sure we were happy with everything. Looks great!

We found Elliott Pool Service in 2021. They have serviced my pool since then and have provided…read moreexcellent service. They also completely refurbished an old pool - Highly recommend Travis and his team.

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

Very rude management, they seemed helpful until I made purchase and then afterwards I had issues…read morewith spa and they no longer wanted to help. From here on out I will purchase my chemicals and products elsewhere.

We purchased a Caldera Spa in March of 2023. We purchase chemicals and supplies from this business…read moreon a monthly basis. There was an issue with water not properly being pushed through the spa lines. Under warranty we requested a tech to service the tub. Issue resolved. However a year later we received a rude telephone call demanding payment and a threat to be reported to collections for an unpaid service call. No invoices were ever received, nor on any occasion of being in store was this mentioned. Under warranty we were told service calls would be covered. It was never disclosed to us that they have to submit service calls to Caldera for approvals and if denied the service call fee would be our responsibility. The lack of communication is an issue, and upon trying to discuss the situation with a manager, it was apparent customer service was not a priority. The manager also refused our payment and stated "there's no where else for you to get assistance, good luck, and get out of my store."

Phillip Fox is a crook/lier and a thief stay away from him. He always makes excuses blames everyone…read moreelse or the weather. When he did show up would only work for 1hr or 2

my husband bought me a spa for Christmas and had it installed by precision pools and construction…read more I couldn't be happier. he ran the electric and plumbing and did a wonderful job. very reccomended

Ratliff Pools and Spa in Gallipolis OH are great. I live in a Hot Tub / Spa store desert in Eastern…read moreKY and Ratliff has been there for all of my Spa needs with knowledgeable staff (Jamie) and very quick to ship all my spa parts requested. Thanks again for being there for me.