We hired Oak Ridge Custom Cabinets to build custom cabinets for our finished basement area. The…read morework they did was high quality and added a wonderful touch to our basement kitchen, snack bar, reading nook and bathroom. I would highly recommend them. When reading other reviews, please note where the reviewers are located.

The absolute worst customer service I think I have ever dealt with locally. I have called about two…read moretimes a week for the last 10 weeks trying to get a quote for a small job that someone has already come out to my house to look at. I have never been able to even get one phone call back acknowledging my phone calls. finally I called again and the person I talked with asked for my email to send me a quote because they are too busy to call me. Still no quote.

The sales people were very knowledgable and nice to deal with. The customer service was a little…read moreslow in returning calls for issues that came up. The worst part was the install. Many parts were cut to the wrong size, some were recut and replaced, and some were installed poorly and didn't line up. Backsplashes are supposed to be square to each other and the countertop, and be at the same height where they meet- but not in this case, apparently. It seems no one in the cut shop or the install crew cares about quality and customer satisfaction. They don't understand this affects the future business of the company. Someone in management is not stressing these issues and not training the employees properly. I really don't know how they employees are treated.. this makes a huge difference. I also know good help is hard to find. What ever happened to the saying "Autograph your work with excellence" ? When it takes four trips over two months to install and correct mistakes (not all have been corrected and I had to point out and explain how to fix them before they were properly installed), there is a problem. That even sounds crazy to me, and I 'm living it. This company doesn't realize that when someone spends $10000, they expect a little something in return. You can't even buy quality and caring at BAGM. I don't think that this is too much to ask for. My advice is to try somewhere else. I'm am really disappointed, it is a beautiful product, but not my money's worth.

I was so impressed with my experience from start to finish BAGM! I've waited a long time to start…read morethis project because I felt like I wasn't very good at picking out cabinets and countertops and making sure they complimented each other. BAGM Has a great show room with many options. Once I visited them at the Wrightstown location I knew exactly what I wanted. Everyone was most helpful and was able to show me examples from the types of finish, hardware ,and the types of corners that were available. The communication thereafter was impeccable when it came to measuring, templating, and install. The team that installed was also very professional and well educated on their product. Thanks for everything

I made two costly mistakes: trusting the Google reviews and paying the balance before the project…read morewas fully completed. Three months later, I am still waiting for issues to be resolved, with limited to no communication from the company. Multiple doors and drawer fronts were manufactured in the wrong sizes and need replacement. Four additional doors were finished incorrectly. To make matters worse, the hardware holes throughout the project were drilled crooked, causing doors and drawers to be visibly misaligned. The installers were friendly, but friendliness does not make up for poor workmanship, lack of quality control, and inadequate follow-through on warranty and service issues. Had I seen a review describing these kinds of problems before hiring this company, I would have looked elsewhere. In my experience, the biggest issue appears to be the new ownership and the decline in quality and customer service that has followed.

Kitchen Refacers did an outstanding job remodeling our kitchen. The staff and crew were polite and…read moreprofessional. They cleaned their work area everyday prior to leaving and always arrived promptly. The cabinets were top quality construction and the finished project was beyond our expectations. Would hardily recommend Kitchen Refacers for an expert start to finish project. Stu M.

We have had nothing but problems going with Becks Quality Cabinets. To make this reader friendly,…read moreI'll summarize and then go into more details for those who are considering Becks for their cabinetry need. 1. Poor communication 2. Installed damaged product (scratches, dents, and dings) - would not fix to industry standards 3. Requested soft close everything - only got soft close drawers. - Wouldn't switch out hinges even after we stated we would pay the difference. 4. Solid state countertops wouldn't fit in bathroom - due to wrong sized cabinet drawers/measuring 5. Owner was disrespectful and horrible to deal with. For those who are still reading thank you, my wife and I went around to many local cabinet companies and landed on Becks Quality Cabinets through a friend's recommendation. We had our initial visit, and two designers came out to the house to get some measurements in April/May of 2022. We met them at Becks to discuss the drawings/measurements/blueprints. Then radio silent for months. I had to reach out to them end of 2022 to see where they were with our initial set of plans. Turns out, the designer left the company, and we fell off the radar. After that, we paid the 50% down payment which gave us a spot in their queue. So, the date came to have our brand-new dream cabinets installed. Then that dream turned into absolute nightmare! The cabinets were installed; however, not the countertops. It can take up to 3 weeks for them to measure/cut/install the countertop after the cabinets were installed. Thanks for the notification that we will be without water for 3 weeks as were doing the kitchen and both bathrooms. Last minute plans were made to try and survive those 3 weeks. Living out of tubs and washing dishes in the bathtub. The lack of communication continues... 2 or 3 weeks later they arrived and installed the countertops. The subcontractors they used Olson's Contractors or something like that used trim that was sitting in my garage to hold up our undermount sinks without even asking us. I had to get new trim to replace the ones they cut up. After the install was complete, there was a drag when opening a drawer in the main bathroom due to the drawer and countertop touching. We've contacted BAGM to see if they would trim down the countertop a fraction of an inch to allow enough clearance. Someone from BAGM came and agreed this drawer was rubbing and would fix it. He sent the contractors back to the house and their solution was to grind down our new bathroom sink to get it to fit. Again, without consulting us. They were grinding in the bathroom over my daughter personal bathroom supplies (comb, toothbrush, etc.) without covering or removing the drawer. Everything covered in porcelain dust. Didn't fix the issue. In this process, they damaged the wall removing the countertop (they never fixed this). They replaced the sink because. They replaced it hoping that the placement of the new sink would be enough to make it fit. Guessed it again, Nope! During this encounter, I reached out to BAGM via email that I do not want Olson's contractors back in my house under any circumstance. That's when I started noticing all this flaws with our kitchen cabinets. The first was the glaring very light tan/almost white nail filler puddy they used to cover up the nail holes. We chose American Cherry for the warm colors it will deepen into. Knowing that cherry gets darker with age, this nail holes will be even more noticeable. Then we started noticing dings in finish issues with the cabinets. Five cabinet doors had dings in them. The cabinets above the stove were removed eventually to have it refinished. And apparently, we "conned" his people into taking back the pantry which had finishing issues that was in the result of their people trying to fix the nail hole putty issue after the owner stated he didn't see any issues with the finish. I told the finisher that this is unexpectable and pointed out all the flaws which then led to the removal and refinishing of the one side of the pantry. After this repair, the owner stated in an email that he would replace the 5 doors that had damage. Weeks later they took those doors and "fixed" them with WAX which was noticeable and asked for the owner to replace them, which he then tried to wiggle out of replacing by say that he said he would fix them and he did. I pulled up the email with him stated "replace" and he finally did so. At the end of 3 months of having Becks/Olsons/BAGM at our house no less than 20 times and more than I can count back and forth calls/emails/texts, we've agreed to disagree.

A rep could not even return a phone call and the receptionist seemed elated in saying that I'd be…read morelucky if they were able to provide me any service. Needless to say, I found this interaction very odd and was able to find another company to work with.

I contracted with Granite Stoneworks & CabinetWorks to install countertops and backsplashes, and…read morethe results were unacceptable. The bottom edge of one backsplash was cut crooked, and the caulking was messy--uneven, poorly applied, and visually distracting. I've already removed and redone the caulk on the makeup counter. I contacted the company about the issue, and they did come out to inspect it. They acknowledged the problem and said they would follow up. That was over two months ago. Since then, I've reached out multiple times--by phone and email--and have received no response. No update, no repair, no accountability. For a project that should have added value and beauty to my home, I'm left with a flawed installation and zero customer service. I expected better craftsmanship and professionalism. At this point, I wouldn't recommend this company to others.

Do yourself a favor and run from this company. I have had many projects done by many contractors…read morethroughout the years and have never had an experience, top to bottom, as bad as this. I was ghosted without an apology on our first appointment, and when the installer was late on the first day, I was sworn at by the owner for "micromanaging". I could write pages on the hell they put us through (we purchased counters and cabinets), but I will save the trouble and just beg that if you don't want a mountain of frustration and regret, run from this company.

They are the best!! We highly recommend them Our…read moresalesperson, Tori, helped us pick out the perfect slab. All the installers are very friendly, efficient, and knowledgeable. We were wavering between high-resolution laminate and granite. We are so happy we did the granite! The cost was even less than we expected.

Great selection of Quartz. However, Jamie did our templating twice and both times it was wrong -…read morewhich caused delays. Be sure to ask for Rob - he's excellent. The first installation crew took out all the top drawers in the kitchen. I asked if I needed to put something over the items in the next drawers and shelves. I was told NO - which led me to believe they were going to cover things. That never happened and I had construction mess all over everything. Be sure to ask for Kevin and his crew for installation. He installed the backsplashes. He is a perfectionist and will not consider a job finished until everything is the way it should be and the way it should look. After several delays due to The Granite Company errors, we have beautiful kitchen. We saw the good and the bad of the company. ​

When my husband and I moved back to Green Bay and bought our house there were changes we needed to…read moremake. I shopped around and decided to go to HJ Martin for our flooring changes. We worked with a great decorator Angela who helped us achieve what we wanted. We eventually did all the flooring on the main floor. Whenever we ran into a problem the company came up with a solution. They were so accommodating and the staff they have is fantastic. They stand by the contract you sign. The workers are friendly, knowledgable, and take pride in their work. I highly recommend HJ Martin. Even their carpet cleaning department is awesome.

Working with Jamie S. on my tile selection was a breeze. It's like she read my mind after I shared…read morea few photos with her of ideas I had. She kept samples in my price range and listened to concerns and answered questions. Her communication is top-notch! I can't wait to share images of the finished project!

Ordered carpeting on 1/9/2025. Scheduled for carpet to be installed 3 weeks later. A few days…read morebefore installation, our appointment was cancelled as they never checked to make sure our carpet was actually on the truck. It wasn't. rescheduled our appointment for February 14 when carpet actually arrived. The installer cancelled our appointment as he couldn't come. Rescheduled for February 17, installer called again to cancel as his son, on his crew never got out of bed. We called and received a refund today. In the meantime we have had our carpet ripped up for weeks and are forced to walk around on plywood and our furniture all over the place. Very bad experience, we will never be back.

We bought our flooring tiles for our kitchen here a few years back…read more Redoing a room now, and needed more tiles. I was going off memory of the name, and they tried hard to match up. Bought two boxes, but unfortunately my wife went in a different direction with the room, and these tiles just wouldn't work and ended up having to return them. But, the friendly and knowledgeable staff are the reason I went back there, and why I will be going back.