I love my new kitchen cabinets and backsplash that Mountain Creek Cabinets installed for our…read morekitchen! They did an awesome job! Everybody from the employees in the showroom to the guys who installed our cabinets and backsplash were professional and great to work with. They were on time and finished the job within a few days! I would recommend them to anyone who is thinking about a remodel job.

Terrible experience. We were replacing old counter tops with granite, and were told the…read moreinstallation would take three days. Here it is three weeks later, and our counters are still not correct. One piece was cut too short and in the wrong shape because of a mis-mesasurement. They tried to "trim" in on-site, sending granite dust all over our house. The result was a jagged-edge mess. Now here it is the weekend before Thanksgiving and we STILL do not have the counters correct, and have been told that they can't fix it in time for Thanksgiving. We're furious, to say the least.

We drove from Simpsonville going through traffic to make it before 5 and we showed up at 4:15 and…read morethey were already closed. No sign on the door. We called and the receptionist said she had to leave for an appointment. We will not be using the business. They lost a big sale. This is very unprofessional to not have a backup.

I called Friday to confirm their Saturday hours were from 10am to 2pm. I get there Saturday at…read more11:15 and sat for 30 minutes. In that time I called the number on the door and she advised that the employee ran out for lunch. Two other cars showed up, sat, and left too. You're only open 4 hours and closing 30 minutes (or more) for lunch! I understand the Human need to eat but pack a lunch if you're only going to be there for four hours. After looking at these are the reviews I'm glad I didn't even get a chance to check this place out.

Whatever their response. Dozens of chips are not normal. You inspected because you didn't want to…read morereplace. The whole countertop had chips. You can feel them all. Finishing was poor. I have had several granite tops over the years. Yours was the worse. Had you at least giving me the one I picked it nay have been better. You chose to give me junk. I have advised all my friends looking for new countertops to avoid your company and will continue to do so. I have to look at that awful countertop. As soon as I can I will replace.

Our experience was terrible. Here's our fireplace marble. The explanation we got for this…read moreunacceptable installation was "we were matching the top of the firebox." This is off by over 1/4 inch. We have had to order fireplace doors at an extra cost of $2600 to cover the uneven edges. This is only a sample of the other installations Upstate Granite did in our house. A very stressful and lengthy process to even get to this point. Don't recommend. Every step of our process was stressful and exasperating.

My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

Very pleased dealing with them. A friend recommended as they were happy with their installation…read more They showed up on time. The installer for shower did a great job handling any issues that came up. There was a mistake on the countertop but they quickly took care of the issue with no problem.