It all started with leaking faucets in both my bathroom sink and bathtub. I called Upstate…read moreSolutions, and had them replace the sink faucet and they did an excellent faucet installation. Upstate Solution couldn't do the bathtub faucet, because they don't do tile work. My house is an older house with a cast iron tub. I only used the tub for showers, and was looking at having to have the wall opened, then calling a plumber to fix the leak, some one back in to replace the tile work. After that I was then going to find someone to come in, and resurface or attempt to make the bathtub look better. My decision was to just find one company that could do everything at once. Some of the services provided by some of the companies are misleading, until you talk to them. Things they say they can do, they don't. I looked on Google for places with at least 5 star ratings and good reviews. I called several places, that gave me the impression that they weren't interested. One man still had his company listed, but told me that he no longer did that kind of work, another man was going to have knee surgery, and suggested that I wait until after his recovery. Another man suggested that I give his friend a call(he wasn't listed or licensed) that was not even happening. I decided to call Palmetto Bath to discuss getting my bathtub removed and a walk in shower installed. I called and scheduled a free consultation and the rest is history. Will and Jason did an awesome job installing my shower, answering questions and explaining what they were doing. These two work well together, and it was a pleasure meeting them. Thank you Surface Genie and others for leading me to Palmetto Bath.

My elderly parents had a walk-in tub installed a year ago. Recently we discovered that there had…read morebeen an ongoing leak which saturated the floor under the tub, under the bathroom floor, and wood subfloor and joists under the house. The plumber cut off the water supply to the tub and the leak stopped. The RestoPros technician who demolished the bathroom floor said he also believed the leak came from the tub. I contacted Leslie Hoffman, explained the situation to her and forwarded her photos of the water damage. She had Jeff Aiken, the Operations Manager, call me (that was on Thursday). I explained the situation to him and he had also seen the photos. His first comment to me was that we couldn't prove it was their fault. His second comment was that he didn't even know what he was looking at on the photos. His third comment was that he could probably come inspect it the following Tuesday, or maybe Monday, but that it "would probably be dry by then." He also said any work we did before he could examine it would "nullify the warranty." At that time I had moved the parents (97 and 85) out of the house and into an extended stay because of the demolition and fans/dehumidifiers that were running. I left voice mails and sent texts to him on Sunday evening, Monday morning and Monday afternoon. I explained that I did not live at the house and would need to drive over to meet him. I got absolutely no response. On Tuesday afternoon, having not heard from him, I went to the house to check the mail, check on the house, etc. By 3:30 I was already home and contacted Leslie. She called Mr. Aiken and reported to me that he could be there between 4:30 and 5:00. I explained that I could have arranged my daily visit to coincide with his schedule, but he never communicated with me, and I was not willing to go back over there that day. She then said that he would be there between 2:30 and 3:00 the following day (Wednesday, 6 days after I reported the problem). I arranged to have my brother-in-law there with me because of the dismissive attitude that Mr. Aiken had displayed toward me. When Mr. Aiken arrived, I introduced myself and my brother-in-law, and he replied, "Oh, you're the daughter." Not Katie, not Mrs. Bassett, just "the daughter." Wednesday afternoon, the RestoPros technicians had already begun work in the bathroom and under the house. When Mr. Aiken showed up with his assistant, they wanted to reconnect the water line to the bathtub to check it out. When his assistant did that, water spewed everywhere, including from under the tub. The RestoPros guys were ticked off that a lot of the work they had done under the house had to be re-done. Mr. Aiken then tried to explain to me and my brother-in-law that it wasn't their fault, that pinhole leaks in the copper lines was building up pressure which then forced the water up into the tub. His assistant showed me a video supposedly taken under the house of water burbling up from the ground (???). I asked Mr. Aiken to please do me a report outlining his "findings" and also provide me with copies of any photos and videos they had taken so I could provide that to the insurance adjuster. After waiting a week, I again texted Leslie Hoffman (since Mr. Aiken had never responded to any of my communications), who replied that Mr. Aiken would send me the requested information. No, nada, zip. I gave this company 2 stars because my parents were very happy with the installation of their tub, while I was totally unhappy about the way my complaint was handled. Mr. Aiken's dismissive attitude toward me, refusal to communicate with me, and treating me like a nuisance instead of a customer with a service problem, has shown what Palmetto Bath's "customer service" is like. I am NOT in New York. I don't know where YELP got that. I live in Lexington, SC.

We asked for an estimate to remodel our only bathroom. When they came to give us an estimate, about…read morehalf way through the very long estimate visit, was when we found out that they do not do bathroom remodels at all. They replace tubs with showers. Period. We were told it would take one day, just like they advertise. The men who came out to do our shower complained MANY times that our job should have been a two day job. The wood was supposed to be torn down to the studs from floor to ceiling but because of our walls not being Sheetrock like they were told they only did ours halfway up because it was taking so long. They were burning up saw blades on our walls. They got there first thing in the morning and left at 9:20pm and left the job with things that would have to be done and corrected later. The project manager told us over the phone at 9:20 that night that we HAD to sign the completion order and pay them but promised the issues would be corrected ASAP. NEVER AGAIN will I be strong armed into signing something was done when it was not by some bully. We finally had an appointment for them to complete our job and the guy came out and told us he didn't have the right materials to do the work. He said no one told him ALL our trim had to be pulled down and replaced. Said the trim he brought to replace what they put up there was NOT going to match our new shower plus he didn't have enough of it to do the job. (We were told the walls would go all the way to the ceiling but when they got the bathroom tore apart the man informed us they would not and a trim piece would be required to which we said okay since they had already torn our walls out by then. Hence the need for a trim piece.) The trim they glued up weren't trim pieces but cut ends from something that left open exposed ends. They also took off too much of our wood trim leaving a hole in our bathroom wall. They put trim on the outside bottom of the shower floor that didn't match the size that it abutted to and sealed it with clear caulk leaving dirt under the clear caulk. When I asked about this he said he guessed the floor was dirty. I would have been happy to clean the floor rather than have a foot long dirty spot under the clear caulking. It's been an entire comedy (but not funny) of one person blaming another. It took many calls and way too much time for them to come fix what could be fixed. The only good thing is they offered us shower doors as an apology for the trouble we've been through. (Of course the man who promised that is no longer employed with the company so we had to argue that little detail!) He brought with him clear doors. We were not told anything about the doors beforehand so we weren't aware they were completely clear glass doors. So we asked they be rain doors which we were told are not see-through. We did finally get the doors put in. Several months later, after cleaning exactly as I was told to clean, they had to come out and REPLACE all our caulking because it all molded and would NOT come off. We hope they will truly stand behind their work since now we wonder what else was hurriedly done because they had to rush the job and force us to sign it was completed. From what I've read on their website the mold is fairly common. My biggest complaint out of all this is how my shower is patched together. Looks nothing like their pictures. Mine has pieces of trim to make it go up to the ceiling. They told us when the work was being done that they couldn't make walls that high but later on we were told that was not true and if we wanted them to tear it all out and start over they could make it go to the ceiling. No way I would ever start over after all we went through. I'll always wonder if our job was unusual or if this is how all customers are treated.

RUN, don't walk! Stay away from Westshore Home!!! We purchased a door from them with the…read moreinstallation date of February 16, 2026! It is now May 13, 2026 (3 months later) and the door installation is STILL NOT COMPLETE! The door was not installed correctly on February 16th. Pictures were taken by the initial installer and were supposed to be shared with higher ups in the company. We found out later that the pictures and information about the door were missing from our account file. We were told by the installer that it was most likely a problem with manufacturing of the door. My husband has had to repeatedly call to inquire about the completion and correction of the install! Workers were sent out to our house MULTIPLE times without knowledge of what task they were supposed to be completing! No one in the company seems to communicate with each other or with the other departments within the company. We have been given the run around for 3 months. On May 1, 2026, we finally had another set of workers come to "reset" the door. We thought we were FINALLY going to have the install complete. This installer informed us that the he didn't have the correct color caulk for our door and it would have to be ordered! Thirteen days later, we hadn't heard from the company or service department of when it would be installed. My husband called and was told the correct caulk was NEVER ordered! So again we are waiting for the caulk to be ordered and installed. I called and asked for an estimate of when the caulk would be delivered and a date for it to be completed. My call was dropped twice and I was never connected to the service worker in which I had asked to be connected! I feel we need to be compensated for our time and distress over this botched door installation! I would NOT RECOMMEND WEST SHORE HOME to anyone!

Our first visit here was mid-day on December 23rd and although there were 4-5 employee's that we…read moresaw sitting at their desks, and we were the ONLY customers in the showroom, we were not acknowledged except by the front of store receptionist. It was very much like the employee's resented working on the eve before Christmas Eve and had suddenly unionized and formed a protest. The showroom itself has a wide variety of styles and price ranges for tubs, faucets, kitchens, etc. It is really helpful to get the visual. My wife returned after the holidays to look at the selection again and was very pleased with the help of Kaylee our sales agent. She was so pleased that she spent $2,600. Maybe I should have gone too? And, we learned that our style is "new traditional." How about that!? What is nice is that we got a print out of all the bathroom fixtures, faucets, towel racks, etc. that we purchased so we could show our re-modeler contractor. So I guess this turned into a good experience for everyone but the guy paying the bill and writing this review! But it will be a nice master bathroom.

I've gone to ProSource numerous times for various plumbing supplies and always find them helpful…read moreand they do go out of their way to make sure you get what you need. Counter service is usually pretty fast. Never had to wait more than 5 minutes. Prices are competitive and service is always excellent!

Prices are amazingly, much less than you will find anywhere else. They have a very limited…read moreselection, but what they have is builder grade and above at clearance prices. Very helpful, able to answer all of our questions. Before you buy, I recommend checking here first!

A LITTLE TOO BASIC!…read more This warehouse is quite large and it has everything from toilets and cabinets to flooring and doors. We primarily wanted to stop to see what they offered in kitchen cabinetry. Although much of what they carry is builder basic, you can upgrade to really nice wood cabinets. You can send them your space measurements and they will assist you with the lay out. The employees were very helpful with information and helping us to get the layout of the warehouse. While I liked some of the high quality cabinets they carried, I don't know if it would be worth a two hour drive from Georgia. I think that I would prefer to just find a source closer to home just for the sake of convenience. However, if you reside in Greenville, this could be a great option for you. In addition to furniture, fixtures and accessories, (pull out inserts for drawers), they also had stones for a backsplash and area rugs. If you are looking for basic products for a rental or if you are just cheap, this is the place for you. This would not be a good option if you are looking for higher quality options.

I love my new kitchen cabinets and backsplash that Mountain Creek Cabinets installed for our…read morekitchen! They did an awesome job! Everybody from the employees in the showroom to the guys who installed our cabinets and backsplash were professional and great to work with. They were on time and finished the job within a few days! I would recommend them to anyone who is thinking about a remodel job.

Terrible experience. We were replacing old counter tops with granite, and were told the…read moreinstallation would take three days. Here it is three weeks later, and our counters are still not correct. One piece was cut too short and in the wrong shape because of a mis-mesasurement. They tried to "trim" in on-site, sending granite dust all over our house. The result was a jagged-edge mess. Now here it is the weekend before Thanksgiving and we STILL do not have the counters correct, and have been told that they can't fix it in time for Thanksgiving. We're furious, to say the least.

Simply Living redid our backsplash, installed appliances and replaced our shower doors. Caleb was…read morevery meticulous and accurate in all of his work. The kitchen looks like new. Costs were competitive and very reasonable.

I called to get a quote for a kitchen and bathroom project, and the experience was extremely…read moreunprofessional. The person I spoke with accused me of being a scammer and hung up on me before I could even explain what I needed. I was polite and simply asking for pricing and availability. If this is how they treat potential customers, I can't imagine how they handle real projects. Very disappointing and a complete waste of time. I would not recommend based on customer service alone.

They had exactly what we needed to fix a valve on an outdoor shower and they offered good advice as…read morehow I could do it even smarter. I appreciate a locally owned business, they've been around over 50 years, that is actually is willing to help someone save money!

Pros: nice store Cons: incompetent. We ordered several…read moretoilets, sinks and bathroom fixtures. One of the toilets received was used and came in a box that needed rolls of tape just to keep it from falling apart. It had been shipped and re-shipped several times. When we returned the items that were incorrectly recommended and ordered, we never received credit. One year later, we are still waiting for the credit. Every time we receive hear from them, a new number is suggested. How hard can it be? Don't shop here. Their competition is far more accommodating and responsive.

My home away from home. A short walk and the warmest greeting ever. Unique offerings EVERY day plus…read moregourmand oils, to go dishes and fun theme nights. Great neighbors!!

Nan took my lunch order and I liked her enthusiastic spirit and southern hospitality. Lunch was…read morevery good. I had the grilled cheese sandwich and creamy vegetable soup. They have a nice small dining area inside the store. Super clean and very friendly staff. I also met Victoria who worked there and she was so sweet and told me all the different museums across from this store. Being new in the area I love that all the locals I have met have been so helpful, warm and friendly.

Their staff is super helpful and respond quickly!!! Also a great selection. They can sell products…read moreand recommend installers.

From the owner: ProSource of Greenville is a home improvement store for contractors, builders, installers,…read moredesigners, and their homeowner clients looking to complete a flooring, kitchen, or bath remodeling project. Housing everything needed in one location, ProSource offers the best products and materials, including carpet, hardwood, cabinets, countertops, and much more. We'll help you stay within your home improvement budget with low wholesale pricing, while our digital project management tools provide you with 24/7 support. Plus, you'll have a dedicated account manager to provide personalized service from start to finish. Browse our extensive product catalog, explore inspiring project ideas, and locate your local showroom on our website today.