since one of their employees are gone. I had them come and look at my floor that was supposed to be…read moreparented that was repaired already less than a year ago. things have completely changed with the company and their response time was incredibly fast. they saw the damage to my floor and replaced the entire house. with a different brand. if I knew how to remove a bad review I would but I figured putting a good one up is just as good

Be careful. The customer, unfortunately, has to do the job foreman/project manager's job of…read morechecking behind every nuance of the job, to ensure he is getting what was promised. Details: Full home two-level hardwood floor re-sanding/staining/polyurethane sealing ("3 coats"). A 15k job; 7-figure value home. So, (should be always, but) extra attention to make sure all is right? No, unfortunately. Step 1: all shoe molding comes out (to be replaced new after floor work done) Step 2: floors sanded, stained, 3 polyurethane coats Step 3: new stained shoe molding installed **LAST: project manager/job foreman inspect finished project before getting payment? NOPE. PROBLEMS (x3): I followed project progress, and noted the stair-work was a day behind the rest of the floors. No worries: but I'll check stairs especially well at the end. We are told the project is done and we can walk on floors. Timing seems "too soon," and I am suspicious as to whether they put 3 poly coats on stairs. (1) I immediately notice the polyurethane coating was lacking on the two sets of stairs. Casual inspection made readily apparent that the clear coat was thinner than on the floors elsewhere. I contact owner Josh, who reiterated that he was told 3 coats were there. Josh added that "the lighting" can affect the appearance." I invited him to "re"-assess himself. He *does* offer immediately to have them put on another coat. They do this days later. (2) Then, after work done, and payment given, I inspected home with realtor. We saw several areas of uneven sheen and thickness throughout the main floor the polyurethane thickness. There appeared to be thicker areas of application, and thinner layers applied elsewhere. We reach out again, and were told that these were "uneven drying" issues. He agrees to re-apply on the main level, and they *do* follow-through. (3) Thereafter, I inspect the entire project again, and note improvement on the above two issues. I do note, *very frustratingly,* a ~24" span of a curved short wall where shoe molding was replaced. Instead of using a curved piece of shoe-molding (as had been there before), IT WAS SHODDILY REPLACED WITH TWO *STRAIGHT* PIECES of shoe-molding (see photo), with the expected gaps between the straight molding and the curved wall readily apparent. I texted owner Josh on this 3rd issue, and asked for correction and explanation. Josh would not give an explanation. Only, "we will fix it." Josh told me that I "need to talk to Patrick about when he's doing molding. What? So the company OWNER is telling the customer to coordinate the corrective work of his employees? Uh, okay. Well, "Patrick" did fix it, in the end. My realtor (who had referred them) probably gave the company heat about future referrals. So it *is* now fixed. But here are my problems with Floor Gurus: (A) when the employee was removing shoe molding, he ought to have noted the short curved wall, and SAVED the shoe molding for reuse there, OR discussed issue with job foreman for instruction, not be on "auto-pilot." Doing so would have saved the work of having to soak the wood in order to mold the piece well, etc. (B) with our two notable prior problems, the job foreman/project manager/owner should have had us "dead center" on his radar to "re"-inspect the project to insure no further mishaps. This clearly did not occur. This is top-level customer care that one ought to expect on any project, but especially for a 15k project in a 7-figure home. (C) Beyond that, the project manager or owner (Josh) should have (a) run through the home FIRST to see issues (like curved shoe molding) and instructed workman to save that piece, if apropos. These matters ought to be things they've run into before (work smarter, not harder?) AND, (b) personally inspected the job AFTERWARDS so that HE (not me and my realtor) catches the issues that arise. THEN they are managed BEFORE we note it. This clearly was NOT done. (D) When I brought this last issue up with the owner, Josh, I asked for an explanation, and expected him to validate our issues, *OWN* his mess up, and then *LEARN* from the experience, to improve his own business/employer's business. Were I him, I would have stated, "you're right on all points. We will get it all right for you, and furthermore, thank you for sharing these details with me. I will meet with the demolition (shoe molding removal) team and re-educate them on the matter. And I will be more thorough on confirming that our work in the end is of the highest standard, " or the like. Instead, Josh was defensive, and clearly did not like being called out on the issues. That's a shame for the business and potential future clients. In the end, the work is good after the corrections, but perhaps not worth going through these issues. We are selling our home, and these delays do delay the time we can put the home on the market. It was not simply an "inconvenience."

Excellent service and installers were great. They did vinyl flooring and we love it. They needed to…read morereturn to add more flooring and did an excellent job blending it with existing flooring. Will use them again soon.

Tim was amazing in getting our floors done quickly! Jason and Ritchie were GREAT...worked so hard…read moreand were so respectful. Floors came out great! Tim was a great communicator and always called me right back even on weekends! Don't hesitate to use them if you need new floors!

Folks did a fabulous job on our kitchen floor. Best cleanup job afterwards I've ever seen…read more Punctual, well-mannered crew.

Excellent flooring company. Has been in the Greenville area for many years with employees that…read moreunderstand the importance of satisfied customers. Gregg knows the carpet and flooring business and is professional, courteous, accommodating and honest. Installers were experienced, efficient and respectful of our home. If you have flooring needs and want quality product and installation, look no further. We have no hesitation in recommending Lake Forest Flooring.

The staff at Lake Forest Flooring exceeded my expectations in every way. Their pricing was better,…read moretheir scheduling was on time even when I added to my original order. We purchased carpet and hardwoods. The hardwoods looked so good and were done so well, I added an additional room to my order. Maye-Webb was tremendously helpful. Thanks for everything, we love our new flooring.

My review has absolutely nothing to do with the owner operator/contractor Andy. Nice enough guy, on…read moretime, hard worker. My review is absolutely about the results, craftsmanship, quality of products used, and the ethics of charging folks, what I consider as a lot of money, and making promises and over selling yourself, and absolutely overselling the Bona flooring products you use and swear by. Respectfully, Andy has got to either own stock in this company Bona or be getting kickbacks from the company? Andy sells the Bona products to you as a customer with such intense passion that you feel like you are at a Amway Cult Conference. THIS is the reason that I am writing this review. Andy and A-Maxx wood floors has good equipment and good skill at the art of restoring wood floors. The catch and in my opinion Andy's downfall....his is adamant about using Bona products and Bona WATER Based products and promises their quality, strength, ability to deliver a finish that will last many years. I conclude that either Andy is brainwashed by the Bona HD cool Aid and honestly believes that the Bona HD water based products are anything but hard sales drama with promises of results that will never last a year let alone several years if not your lifetime depending on your age and lifestyle. Folks, understand that not just Bona product, but ANY water based urethane and polyurethane flooring products are never ever going to give you the customer the results of strong sealed scratch and scuff resistant flooring surface that will hold up to shoes, furniture, kids, pets, enjoying yourself with friends and family and even a butter knife....Like good old oil based polyurethane products of any brand, ANY! I am nearly 60 years old and have lived on wood floors my whole life. I have installed new oak floors tongue and groove flooring planks, sanded and polyurethane (oil based), I have sanded and refinished existing old oak floor, and yes I have hired flooring contractors to sand and refinish my floors for me. This has been in all climates and all over the US from Miami to Chicago, to Albuquerque and Northern California. No contractor with your best interest in mind ( not theirs) would ever recommend using anything other than a oil based polyurethane finish or oil based flooring finish in general, the key is (oil based) here. Part 1 cont' Part 2 -continuation, Unfortunately lesson learned. Even at my age I still make mistakes. I should have listened to my conscience and stood my ground and not drank the cool aid with A-Maxx. If it sounds too good to be true is because it is. Andy and his one man show A-Maxx wood floors finished my floors in the beginning of July 2025 and my floors are in such bad shape that I am going to have to have them screen sanded and refinished using a correct appropriate oil based finish product for wood floors that can withstand a butter knife or even your sonic tooth brush being dropped on them. I take some responsibility in my situation, but there are other players in this too. I was absolutely clear to A-Maxx about my expectations and my reservations of using a water based product let alone a Bona HD garbage. Andy made many promises and I believed and trusted him. Andy has a great deal of experience refinishing wood floors, as such, I trusted that how could he have so much pride and passion about his craft but ruin that by using a water based finish product that is simply junk and will not hold up to not just my standards but anyones. Having your floors sanded and refinished in your entire home is not something you want to do more than once if you can avoid that. It's a mess! gets sawdust everywhere and be guaranteed you will have to repaint all and I mean all quarter round and floor molding including door casement molding and walls. These companies including Andy can promise you that they have the very latest equipment that will not make a mess! Total crap!!! That is a impossible promise do not fall for it. As is the promise that you won't have to repaint everything and nothing will get banged up and dented. This is just not true. Understand that Andy was not the only floor company I met and discussed my wishes. ALL OF THEM use and recommend using a water based wood floor finish coating product. I thought it was because products have come a long way and water may just may be as strong and durable as oil based???? This is simply not true any flooring professional will state this fact, as long as they aren't the contractor doing the job. Another key point to help you understand why everyone is using water based finishes as opposed to oil. It's all about time, and time is money. Water based finishes dry super fast allowing for the second coat or third coat in the same day! That's crazy! Well that's why you get a finish that can't hold up. Having your floors sanded and refinished and dry to be back on them in 2 days is impossible. But if you are a wood flooring contractor this is awesome as you can bank

Our experience was wonderful in all respects. Andy is a true craftsman, completely honest, and…read morethoroughly explained the different finishes. I think the one star review on yelp is incorrect. It's a shame there isn't a recourse to remove that review. Our floor had termite damage and A Max did an outstanding repair and refinish at a very attractive price.

I could not ass for a better experience the countertops turned out Excellent…read moreCounter tops were better than I thought Everyone that sees,them says they are beautifu

What a company! The owners are locals which is nice to support. We had our kitchen and bathrooms…read moredone with granite and decided to use them to redo our cabinets as well. They were thousands below the cost of the other quotes we got (make sure you check for hidden fees from other companies. We almost got fooled by another granite company with several locations around the upstate) and were professional from start to finish. Overall, we'd recommend Carolina Granite to anyone!

We had some repair work done by Greer Flooring- Derek was great to work with. They ensured that we…read morewere happy with the work before closing out the payment.

They were Very responsive, knowledgeable and friendly. The installers Shane and Kayla were so…read moregreat. Did an awesome job, clean and respectful. So glad to discover them.

We have had such a great experience at this store, I felt the need to share. We want to match the…read morehardwood floors in our house but unfortunately the product has been discontinued. We were very lucky to find just over half at what we needed at this store. The Manager, Bryanna Henning, could not have been any nicer or more helpful. She searched the national inventory, found what was left across their system and arranged to have it transferred so our needs were met. She was prompt, willingly went the extra mile and provided exemplary customer service. I hope her employer appreciates the gem they have in this store manager! (This business now goes by the name Lumber Liquidators)

I wrote a negative review about the Bamboo Flooring, I purchased at Lumber Liquidator due to…read morequality of the flooring. The quality of the flooring is not ok as described in my previous review. But I have to break a spear (or two) for the outstanding response from Lumber Liquidators. They really stand behind their company and their products and try to do anything to make it right. I was contacted by customer service and we went through the process of reclamation. LL and I came to a compromise which satisfied both sides. I appreciate LL to be concerned about customer satisfaction. A business can't be valued the way they sell - but the way they deal with issues. And I'm very pleased LL takes the customer serious and shows, that they want your business. I will buy again. Than you.