A very disappointing experience. Last Christmas I received a voucher from my partner entitling me to 4 hours with Laura shopping, and a colour and style session. He had a long conversation with Laura about what would be appropriate for me and paid in advance. Almost a year later, I followed the instructions on the voucher & website and booked the day. I then get an email informing me that Laura is unavailable but i accepted Nicola as an alternative. I then received a 2nd email asking me to pay extra for the day that I had chosen. I was also able to calculate the price of the gift from what I was being asked to pay. Apparently there are terms and conditions which allow this that I should have read before redeeming my gift.This was supposed to be an enjoyable and special gift from a company specialising in a very personal service. I'm left feeling disappointed and cheated. I have decided not to redeem my gift, and a refund has been refused, but I will continue to share my experience of Caboodle Style where I can. read more