I had to take a moment to write a review for Bluebells Cakery, in conjunction with Rose Tinted…read moreFlowers and their team. Honestly, if I could give them 10 stars, I would. It is incredibly rare to find a business that will go the extra mile to assist a customer but Bluebells Cakery & Rose Tinted exemplifies customer service! I'm so impressed with their business and the quality of their cakes.
To provide some background, our daughter was turning 21 and is attending Uni in Auckland, though we live in the States. Since we couldn't be there to help her celebrate, I decided to find something that would let her know we were thinking of her and wished we could be there. I searched awhile online and came across Rose Tinted Flowers. I was immediately impressed with the beauty of the floral arrangements, as they were not the typical, generic flowers you often see online.
Though they normally have a relationship with another bakery, Bluebells Cakery, really came through for us, on this particular day.
I placed our order online, which was super easy to navigate and selected my delivery date. Shortly after, I received a confirmation of my order. Yay! Shortly after that, I received an incredibly thoughtful email, explaining that the day for my delivery was a holiday for NZ (Waitangi Day) and that the OTHER bakery would be closed. Hmm. What to do???
So, the florist offered me another option and I emailed back explaining that we were in a tricky spot, since I couldn't very well hand deliver a cake, as we do not live in NZ and since it was an important milestone for our daughter & was wondering if they could recommend another bakery. Amy @RoseTintedFlowers reached out and recommended Bluebells Cakery. They worked together to make this a seamless experience and handled all of the communication and made the delivery arrangements, end-to-end.
Though this was a unique situation, they set it up so that the flowers and cake could still be delivered together!! I couldn't believe the thoughtfulness and stellar customer service! They went completely above and beyond!
Our daughter received the flowers and cake and was thrilled! She even took the cake to Whitianga to share with family and friends and they raved about how delicious the cake tasted!!
I cannot say enough good things about this company, their professionalism, willingness to problem solve, take on a bit of a challenge AND during Covid AND on a holiday!
Please support this business as they model the kinds of relationships, we all hope to have with our local businesses.
Thank you so much, Bluebells Cakery!