The staff is very friendly and patient with our group of six. Reasonable price for the rentals. We…read morecame at the very beginning of the season so it's not busy that they were flexible with returns. It's super close to the town center and located inside a shopping plaza so lots of parking spaces near the store.

Apparently this is THE South Lake Tahoe institution for a reason…read more My ski boots broke and I took them to another store. I was told they didn't have them. Kyle at this location found them and fixed them asap. Thank you! Kyle also understood why ski boots were so uncomfortable. I would come here again! He recommended boots with boas.

Came here to buy some snow pants. Since it was almost off season, they had some nice discounted…read morepants I was looking for. I got the light green burton pants relaxed fit and the staff was super friendly and patient. She recommended me the medium especially with padding. Come by if you're looking for some burton pants. I think this is the only location in Heavenly village that has Burton clothing and has decent colors.

My Union Trilogy ankle strap randomly broke - I was so bummed and thought I wouldn't be able to…read moreboard the rest of a powder weekend! I called a few stores prior Showcase, all of which didn't have the replacement part I needed in stock. I called Showcase, in which Rachel happily helped me by searching inventory to double check that it would be compatible instead of just telling me to bring my board in (as some other stores did). She offered to put it on hold for me until I came in :) Once I came in, she offered to help replace it for me and gave me some tips about the strap placement as well in accordance to my boot position. I really appreciated that she proactively checked that it would work with my boots as well by asking what size I was. The price was also reasonable with no labor included so I was stoked I wouldn't need to buy new bindings. Super super helpful and kind - thank you!

Overall a disappointing experience. The people working there are very nice and truly seem to care…read morebut the overall process needs improvement: Made a reservation online and it hardly made a difference on the priority of getting our gear, they still needed all the info you provide them as if you were a walk-in. Furthermore, they only had one person working the gear counter during morning rush, management should definitely get more people working during these times. Gear wasn't setup that great, guess you get what you pay for since it's the cheapest place in the village. Snowboard bindings were set too loose for the boots, had to adjust them on the mountain and the stomp pad was in a poor position for a goofy setup. I normally prefer small businesses but I'll be avoiding this place in the future. Unless you get there a day early and provide feedback for setting the gear up, I'd recommend going somewhere else. Hope some operation improvements get made to match their nice employees.

It's not cheap but it's extremely convenient. They have everything you need, great brands, cute…read morestyles in the center of the village. Got a quick wax and a bikini for the hot tub. The staff was hilarious! Thanks guys. I will be back.

My husband and I just had an awesome boot fitting experience with Tissa! He was so knowledgeable…read moreand patient with us. My husband has a bunion and I have weird arches. We've been making do with rental equipment. We went in just for some information- totally did not expect to come out today with custom fit boots and footbeds. The first time he molded the footbeds for me, they didn't feel quite right. I felt bad but Tissa was so cool about it and he redid them right away. He ended up putting in some extra supports for my footbed to make them perfect. The final result was like a cozy hug for my feet. My husband's boots turned out equally awesome. After the adjustment for his bunion, he says he doesn't want to take his new ski boots off because they're so comfortable. Tissa is a legit miracle worker! Super excited for our new boots!!

If you want demo skis, they have a nice selection. Jason was helpful and fun to work with. We…read morerented board packages from different location but unfortunately we realized we had damaged/unusable equipment once we got to Kirkwood our first day. Had to rent another set of boots there. But we went back to the gondola location (a third location) and they straightened out our account and swapped out the bad boots. Everyone we encountered at the gondola shop was friendly and eager to help. Great staff and would definitely use them again.

My Epic Gear very bad customer service . I lost a ski on…read morethe mountain. The fine print in the contract loss and theft Not Covered! Buyer beware Epic made me buy a pair of skis to keep my vacation going. Six hundred dollars Epic managers failed for nine months to resolve. if ski found in melt we will return your money . They did not . finally Heavenly manager gave me a free rental next snow season at their resort.My Epic Gear customer service is poor. their policies are poor. I will not use Epic pass or Epic gear they lost a customer . Buyers beware of there fine print paperwork. There Managers never followed thru on any commitments to resolve

I've been here a number of times and I like how it's next to the resorts and other hotels/motels…read more It's very accessible. This review is for the time when 2/3 of the mountain was closed because the winds closed off the lifts. I visited in April 2019 when there was still a lot of snow. This time, only 2 lifts were working in the California side of the mountain for everyone visiting. Even though the lines were long as the routes were crowded, I enjoyed it, especially the long, windy route.

Excellent shop, conveniently located at the CA/NV state line, and has a wide assortment of…read morevirtually everything under the sun (or snow) related to winter sports. Huge footprint on the corner and knowledgeable employees. A few months back, I traveled to Lake Tahoe and forgot my ski pants, the staff here was immeasurably helpful to find a stylish, quality pair to buy to match the rest of my ski ensemble. I was quite pleased with the transaction. Their selection of helmets, however, was somewhat limited. One of our family wanted POC helmets and there were none, nor any expected. Still, a solid business with good value, very well stocked, and with sales going on.

Beware deceptive marketing!!! Unethical company, don't rent from Powder House Stateline without…read morereading this review. Powder House Stateline will entice customers with a sign that says $30 rentals. Their corporate website clearly says "All Packages include skis, poles & boots" which is 100% untrue. After renting a child ski package for 3 days the cost listed on the company website calculates the cost at $93. I also rented a helmet which cost $39 for three days, so expected to pay more then $93 but the total charge was $165.86!!! Wow!! After having a discussion with the lady who supposedly said she was the manager, I was told that she does not control the website and I owe what I owe. Sorry, dude. She was also trying to justify the higher price as she said that they only rent the "performance ski package" BUT my receipt shows "child ski package". Unethical, dishonest, and with a management team that has zero customer service skills. Not a place I would recommend.

Quicksilver is a cute little shop in the large Heavenly Village Shopping Mall, right near the…read moreGondolas, and just off Lake Tahoe Blvd near Stateline. It has mostly Junior clothes, featuring ROXY brand casual clothes such as tops, hoodies, sweats, etc. It also has a miss mosh of apres snow related gear and shoes, but just a bit, not like a sporting goods or ski store. Staff is friendly and helpful, but not aggressive. I found a couple of items as gifts, a ROXY hoodie and shorts.

I came up to Tahoe for the weekend to do some snowboarding and decided it was time to upgrade my…read morejacket and pants. After riding all day Saturday and then eating some dinner in the village area I started shopping around. I stopped into Quiksilver at the far end of the Heavenly village. Jordan was the first employee who greeted me and my lady on the way in. He was super down to earth and told me about some features to look for on jackets and pants. Ended up finding a couple styles I was digging and tried them on. When I came out Paris showed me that in the pants pocket there is a cord you can pull that shortens the pant leg so you don't step on it, sold! Main reason I was buying new pants was because the backs of my current old (Burton) pants were torn to shreds from walking on them in the parking lot. I was able to get up on Heavenly the next day before heading home and the new gear fit and performed great. Never owned any Quiksilver or DC snow gear and now I'm a huge fan. Eyed up some goggles but couldn't pull the trigger this time, I'll be back! If you are in the market for ski or snowboard clothes, come check out this store. The clothing styles were really cool and they even have shoes and regular clothing. It's not a large store by any means but they have a great selection of products. Definitely geared to the younger generation which is a refreshing site in the Heavenly village. Staff wasn't pushy which I loved and they seemed very genuine throughout the whole experience. BONUS: I forgot my board shorts at home and these guys carry boardshorts year round. Oh yeah, they were on sale!! NOTE: Parking was rough but that's the reality of the village area. Use the casino lots.