For a cafe that presents itself as high-end, with premium prices, elegant decor, and formally…read moredressed staff, the level of service was surprisingly poor.
We ordered coffee and cake. The coffee arrived, but the cake didn't. After waiting, I could actually see our cake sitting at the counter ready to be served, while our coffee was getting cold.
What made it worse was that I repeatedly tried to get the staff's attention, but nobody responded. Earlier, staff had come to our table several times asking whether we were ready to order, yet when we actually needed service and tried to signal them, we were essentially ignored. Eventually, I had to get up and approach the manager myself just to ask what had happened to our cake.
The young waiter finally said, "I'm sorry, I forgot," but his tone came across as rude and irritated rather than genuinely apologetic. When I expressed my dissatisfaction, his repeated "sorry" felt more like "I already said sorry, what else do you want?" than an attempt to acknowledge or correct the poor service.
What disappointed me most was the manager's response--or lack of one. The manager was aware of the situation but didn't come over to apologize, offer to replace the coffee that had been getting cold, or make even a small gesture to address the bad experience. Instead, the attitude from a distance seemed unfriendly and dissatisfied with us for raising the issue.
Mistakes happen. Forgetting a cake by itself wouldn't have prompted me to leave such a negative review. What matters is how a business responds when a mistake is brought to its attention. In a place positioning itself as an upscale cafe and charging accordingly, I expected considerably better customer service and a more professional response.
Unfortunately, the presentation may be high-end, but our experience with the service certainly wasn't.