I take care of an elderly client whose health has went down a lot this last year. He has had to go…read morecall an ambulance a few times this last month. 2 wks ago, they looked annoyed walking in. As I started telling 1 what was going on, as my client was slurring words, they walked right past me, totally ignoring me. They don't ask him much, just get him ready to go. He tells them he needs to go to St. Joes because he's on dialysis and they argue with him about it before giving up. They were annoyed with him and you could tell. I bit my tongue that time. A cpl wks later, same paramedic, Nick, comes, that annoyed look. He asks what's going on, client tells him, Nick then tries to talk him out of going, saying What do you want them to do? I chime in saying I Think he has an infection and I cannot clean the area good enough because hes in so much pain. He cuts me off, puts his hand up, tells me he's been dealing with my client for 10 years. I said I don't care, that means nothing. You are so rude when you come here, he keeps putting his hand up, not listening to me explain what the issue is. I said maybe you should look at the wound before telling a patient they shouldn't go to the hospital. Elderly people go to the hospital a lot and if you get annoyed by that, you shouldn't be a paramedic. Thankfully, my client listened to me and he went and I was right. Now he has actual medication and is starting to get better. I have never dealt with a paramedic that rude, that is trying to get someone not to go to the hospital without even checking the wound out, or one that that acted as if the person caring for the patient is irrelevant. If you think you know him so well, because you have given him 10 minute rides to the hospital, then you should see how bad he is doing and I understand if you might think he's a hypochondriac always running to the hospital, that you won't even listen to the person taking care of him, who has probably spent more time with him this last week, than all of your rides in 10 years. I can imagine how they treated him times that I wasn't there. Do better! Train your paramedics how to talk to people and treat people. They aren't doctors!! If you have elderly people in your life, be there or have a camera there for when they have to call the ambulance to make sure they are being treated well. I bet you will be disgusted by what you see!

The EMTs and paramedics are great. I only have positive things to say about them. However, I don't…read moreknow if the billing is done by a parent company or a contractor, but they are the worst. A bill came when my son had to go to the ER at 5 months old. I called to give them our insurance information. They said they would submit the claim and send us a bill for the copay. I never heard anything again. Apparently, neither did my insurance. This morning, we received a collections letter addressed to son. He is now fourteen months old. They have his date of birth. I never got a second bill. I never got a phone call. My insurance never received a claim. Now they're not returning my calls. The collections agency almost caught the full force of my furry, but they were way more helpful than the ambulance company. What is wrong with these people?