The owner and his wife are above board, courteous and aware of productive customer service. The organization is experiencing turnover and process improvement. Their most recent hire has been charged with growing the business and with better insurance relations. However his understanding of small town America...sadly lacking. The work appears to above reproach--the customer service, hmmm. read more

Had to get our SUV repaired after getting rear-ended and one of the insurance recommended locations was this business. Tim was who we spoke with and he was 1000% helpful every step of the way, from making sure we had a drop off date that fit with my work schedule to keeping us informed about what was going on. In addition to the actual body work repaired (which looks immaculate) they organized and cleaned the inside of the car, a service I was definitely not expecting. Definitely going back if I need any body work done in the future! read more

The manager is a joke. He always has a excuse for everything. The excuse never involves him. I have used them at least 3 times in the past. This one will be the last. He likes to blame your insurance company. It took 30 days for my vehicle to be fixed. I had people wanting to buy my truck because it had sat in the same spot for 3 weeks. The owner refuses to supervise him and offers even more ridiculous excuses even after I had proven his manager had lied to me and him. One quote, "don't fuss at me, I don't feel good". What a joke. Don't waste your time like I did. My insurance company had to set in plus I threatened an attorney. read more

Would not recommend this place to no one one of the most unprofessional managers I've ever meet had the most unprofessional attitude wouldn't let me talk to the owner so I could file my complaints supposedly he was never there everytime I called and would never give me his number even the secretary was unprofessional and had a smart mouth the way they treat you before they get your car is great but after they get it took them every bit of 45 days if not more to do at the most a weeks job and would blame it on various issues such as shipping etc. Then they got paid to do a job they knew they couldn't do and without my knowledge they sent my car to a whole different mechanic they were professional and had it done in less than a day thank you to Bess automotive wish I could have got my money back and let yall do it instead but would not recommend Caldwell bodywork to my worse enemy have any questions let me know please read more

My wife damaged our Toyota Camry we took it to Caldwell Body Works. I spoke to Nick and he walked me thru the entire repair process. Our car was repaired in less time than expected, and the quality was perfect! (Could not tell it was ever damaged!) I would suggest this body shop to all friends and family. A great experience from start to finish! read more

We took a 2008 Toyota 4 runner there met a guy he went around the SUV told us what would happen. Front bumper on the passenger side was scratched and all down the side of the car where someone turned into it. Front bumper was previously damaged so I told him to replace it I'd pay for it. Had to go back a couple days later forgot a bag in the back fenders, fender wells all the dirty outside parts were in the back seat on my wife's jacket and hat and gloves back hatch was locked couldn't get the bag. The battery was dead radio was still playing though. Picked it up they called at 4:00 on a Friday. Took 45 minutes to get there. Wasn't one person there that was a week before lady at the desk or guy who done the walk around. Looked good at the time got home, same bumper same scratches from the accident dirt all over seats. Over spray on the windows. Must have been no communication or something. read more