Dave and Alicia are the best. They have caring for our 2 Lexus's since we moved here 3 years ago. Prices are fair and workmanship is top notch h! Highly recommend!! read more

The worst costumer service I have ever experienced. My wife made an appointment 4 days ahead of time to get an oil change and 2 pm (I head the rep on the other line say 2 and so did she). We both had it in our calendars for 2. When we got there the lady at the front was extremely rude throughout the whole interaction. She told us were we SOL and our apt was at 1 not 2. Which is not what we were told on the phone. When confusion happens in a business interaction (which it does) it's the businesses responsibility to make it right. Not only did they burn the bridge with our business, but we both left extremely frustrated that an appointment only business didn't honor the appointment we were given. Seriously one of the most rude customer service experiences I've ever had if I could give this place 0 stars I would. I hate that I couldn't even rate them on the work they do because of how disrespectful they were. read more

I put my 2008 Durango on a lift to try to find out why it was wandering. I found this: (see pictures), Auto Master put the last lower ball joints in. They clearly weren't the right part! Look how they used an impact wrench, instead of the Specified 150 ft/lbs of tightening. read more

Auto Master of Hickory - Steering Knuckles on my 2008 Durango - Auto Repair Near Me - Hickory, North Carolina

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Very thorough pre-buy inspections. I wouldn't buy a used car without letting David look at it first. He was friendly, professional, and it genuinely feels like he's got your back. Best 100 dollars I've ever spent. read more

Always friendly and great service. Id recommend auto master they know what they're doing when it comes to fixing your vehicle

I have a 94 Buick took my car to auto master because my starter went out of my car. I was charged 300 dollars for a starter which at most should have been 150 bucks. 90 bucks for the part which was only 65 at auto zone. And I was told could not bring my own part. So 210 dollars in labor for a job that only took a hour at most. The only reason I let auto master work on my car is because I had to tow my car there which was 60 dollars an would have spent more money in towing cost. I advise no one to bring their car here because his up-charge is ridiculous read more

WARNING!! If you care about your car any please don't bring your car here. When you drop your car off to a shop you put your trust in them that they will take good care of your car, but that's is far from what happened. I took my car there because it needed a new head gasket. After having my car for a week they called me and said I had to come put a down payment before they can start working on my car. I went in the next day and put a down payment of $1500. Every time I called to check on my car he would tell me the same thing, "There's no guarantee your car is going to be fixed by this day or this week but I will call you." No one ever called me to update me on anything unless they wanted to ask if I wanted other services done on my car. I told them I didn't want anything else done except for the head gasket because everything else my fiancé could take care of it. So fast forward to the day I finally got to come pick up my car, he told me that I had to pay an additional $2,500. He said he test drove my car and everything looked good. I was so excited to get my car back I made the mistake of signing all the paper work and paying everything before even checking my car. I ended up driving my car down the road and it was smoking so bad on the inside I could barely breath. My Fiancé and I then drove back to Auto Master. My fiancé went in and confronted them about it. He said he test drove my car and that everything was good. He then tells us, "I wasn't the one that worked on your car, I just assisted on some things. I just test drove your car around the shop and that's it." My fiancé goes and lifts the hood and so. I bet smoke came out and we then notice that there is so much damage on the inside. The plastic was melted and it looked as if someone just tried to glue it back together. I had scratches all on my bumper and in the inside of my hood. When confronted about this, he was unapologetic and had no sympathy. He blamed it on us, said that we probably brought it that way and that we had no proof that it wasn't there before. I was so upset to see my car like this especially after pay $3000. I just couldn't believe that anyone would treat their customers this way. All he told me was, "We didn't get our good reputation by doing a crap job." Well they did do a CRAP job. I lost $3000 and a month of my time. I also lost more money cause now I have to fix all the damages that was done to my car. But I guess all I can do is take this lost and learn from it. But PLEASE, don't take your car here. And PLEASE, PLEASE do your research before dropping your car off. Some people only care about the money and not about doing their job right. read more

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We have have had multiple vehicles repaired and have never been disappointed. Thank you Dave! He is great mechanic!

David from Auto Master stayed late to get me out of the shop. I appreciated the effort, being out of town and needing to get home. Repairs were great and no problems since then. read more