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    Custom Body Works

    1.0 (1 review)
    Closed Closed
    Updated over 3 months ago

    Services - Custom Body Works

    Bumper repair

    Dent removal

    Auto frame testing

    Custom Body Works Photos

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    Recommended Reviews - Custom Body Works

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    4 years ago

    Do NOT recommend! Went there once and it will be the LAST. Will definitely advise anyone I know to stay away from this place!

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    Gerber Collision & Glass

    Gerber Collision & Glass

    (16 reviews)

    August 30, 2024 - Gerber repaired front end damage to my car (Subaru 2020 Forester) - They…read moreprovided a very rapid response to a request for an appointment for an insurance appraisal, they provided me with a very detailed discussion of repairs, they gave an amazingly reasonable estimate, they provided a very rapid response time for repairs (and met their timeline!) and they did all adjustments of computer mechanics for safety features. Very pleasant employees, very easy to navigate their website to monitor progress. I would have preferred more personal communication - phone calls instead of text messages - as when I called the number provided via text, the call rolled over to the national headquarters with al lengthy wait time and they never returned my calls. As a result, I drove over to the Hickory location twice (while I was on hold with the national office) and I never received a response from them to an insurance question until I picked up the repaired car. My dispute (according to them) is with State Farm, and they are probably correct, but it would have nice to have talked with Gerber personally before I picked up the car and was annoyed. That would have taken now customer service call/message. I was also surprised that when I did up the car, they did not walk me through the repairs visually, they just handed me paperwork and the key; so I took my own photos to document repairs. Otherwise, I would definitely recommend them for response time, quality of repairs, and price.

    The fact that they don't accept cash payments leave you using a credit card or a debit card. Then…read moreby some chance your claim gets canceled, they will use that card to collect payment, even if it's not your car.. bad business.

    Custom Body Works - bodyshops - Updated September 2026

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