Very slow with no sense of urgency I waited an hour and a half to do a test when there was no one…read morein the facility that needed help

If I could be negative stars I would. We scheduled an appointment to hopefully get in sooner. When…read morearrived we waited an additional hour and a half to be seen. When taken back we were left for over an hour to sit and wait with no information as to whether the actual dr was coming. This is a terrible experience and probably worst experience for urgent care ive ever had. Staff wasnt friendly, and the wait times are ridiculous. Go elsewhere

Cannot say enough good things about the staff at WVMC! I received the best care from the emergency…read moreroom staff to the doctors and nurses who took care of me. Very grateful.

Excellent experience at West Vally Medical Center from the moment I entered the lobby until my…read moredeparture later that day. The friendliness, professionalism of all the staff and the high level of skill of the medical professionals gave me great confidence in my surgical outcome. Highly recommend.

The ER was completely empty when I went and I didn't have that big of an emergency I'm aware of but…read morethe VA recommend I go to the ER rather than urgent care. The doctor was confused when I told him what was going on almost as if he didn't read what the nurses wrote or told him and told me that my numbness was unrelated to pain and there was nothing he could tell me. Complete waste of time and money

My husband received excellent care this last year. He came in with abdominal pain and shaking…read morechills. This was during the pandemic. They got him right in. They had 3-4 people working on him immediately. The doctor was right there to talk to us. They were attentive, caring and efficient. As a nurse I felt they did everything right! Thank you West Valley Emergency Room!

We'll dispite all the Karen's on here, my physician here is amazing, the staff is courteous and…read moreI've never had to wait for long periods of time...

The business is deceptive in their billing. Scheduled a well visit and they split in to multiple…read morevisits and coded my preventive visit and was charged 275 for something my insurance covers completely. If they were up front about what I would pay , I would not have gone to the appointment.

They are heartless... I'm sick and the woman answering the phone absolutely blew me off. Avoid…read morethis medical group if you're looking for someone to care about your health.

they are in no hurry at all. it comes from the top. it took my medical provider three years to…read morerefer me to a dermatologist. i emailed then on a Tuesday, called them on Wednesday and then again on Friday to renew my Medicaid reauthorization. Monday and still couldn't complete a simple task. very poor customer service.

The office staff has always treated me kindly as have the nurses. The problem? The physician. He's…read morecondescending and if you are a plus size woman, don't bother going. I have been a patient here since 2021, and it's not getting any better. Last time I went in to get the ball rolling in some testing and instead, he patronized me because my husband was there. He basically told me I'm a woman, this is all in my head. There's nothing he can do. THEN... and this is the kicker... he marked down in the office visit notes that he counseled me about my WEIGHT, which was never even part of the discussion regarding why I was there. Thanks to Dr. Slack and his inability to care about anything other than the number of patients he can see, we are moving to a different practice. I very rarely leave reviews, and I tend to leave good ones but people need to know. This is our health. We are human beings. Treat us that way, for a start.

Well after sitting there for 30 min, the PA Zack comes in says you have flu a, take Tylenol fluids…read moreand rest, sounding totally put off that he had to work, son is already irritated asking like what else, I feel like crap there has to be something more. He just stood there, I say are you going to assess him? He's like he has the flu, and I'm not going to assess him if he's rude, my son wasn't rude, he was sick, anxious, upset, learn how to identify those feelings in a sick teenager Zack! Totally unprofessional, will not plan to ever go back.

I came here with body aches, chills and sweats along with shortness of breath and they told me…read morethese were symptoms from my pregnancy. I told them this is NOT normal! They refused to help me get a new prescription for an inhaler because they had no medical records for me. They didn't even listen to my lungs because the O2 sensor said my oxygen was "normal." The only thing they did was take a pee sample. They didn't even offer the flu shot after I told them I haven't gotten it this year. They said they'd call my pharmacy and previous providers to get my medical records to which they said they had no record of me. I then told them they were doing nothing to help me and will be going elsewhere to which they again offered to call my previous provider to get medical records after they had already told me they called??? And found no records of me?? Terrible service!! The only thing they offered was an MRI scan, for what reason? I do not know. I DEFINITELY DO NOT RECOMMEND THIS PLACE AT ALL!!

Wow. They are really wonderful!! They offered me a caprisun and fruit snack, of course I couldn't…read moresay no lol they are pretty great frfr they have cat videos playing in the exam rooms 10/10 service

i wanted to support Saltzer so I tried this Caldwell Urgent care 4 times. it was the worst…read moretreatment from the Dr. I have ever experienced. she was rude, arrogant, did not listen or even come more than 5 feet from my son to examine him, but told us he had pneumonia and to go to the ER. SHE WAS WRONG. How can you diagnose pneumonia without listening to a patients lungs. so disapointed each time.

I went there today. I did check the Google to make sure it wasn't busy first and I got in really…read morefast. They were very good service. Brittanee is the one that assisted me. She was very good.

Except for the miscommunication on pharmacy on my last visit, this facility is top notch in my…read morebook. Staff is always friendly, courteous, and professional. I've had a couple of visits here since they opened, and I am glad that they are close to my home for non emergency needs. Don't believe I've ever waited longer than 20 minutes to get in, but it all depends on how busy and who's more in need! Always be "patient" at any urgent care, as they do their best to accommodate many. Would highly recommend here for care should you ever need it.