Unfortunately, I cannot recommend this company. While they were punctual and their technician…read morenotification system was helpful, our experience after that was extremely disappointing.
From the first day, we were concerned about how our home and belongings were treated. We have video of an employee throwing one of our boxes onto a table, which was dismissed as "just hats" when we complained. We also have video of an employee tripping over our robot vacuum and causing it to flip several times. Accidents happen, but no one even told us it happened so we could check it for damage. Employees also walked throughout our home without shoe coverings, and our carpet was inadequately protected with old rags rather than proper floor protection, leaving it in worse condition.
The most frustrating issue involved our sauna. BEFORE they moved it, I specifically explained how it needed to be moved safely. Those instructions were disregarded, causing the sauna to separate in a way it was not designed to. They then placed it directly onto flooring that still had adhesive from our removed peel-and-stick vinyl without protecting the bottom. Zero common sense of anything like " ohh, this concrete is as about as sticky as flypaper. Let's NOT put a five thousand dollar sauna straight onto the floor with the adhesive!" We now have to have the bottom of our sauna cleaned and sanded to remove the adhesive. The owner never took any responsibility for this or acknowledge the fact that something could have been done very differently.
Their mitigation setup also created concerns. They drained equipment into a bucket that was far too small, leaving US responsible for repeatedly emptying it to prevent it from overflowing and potentially causing MORE water damage. The plastic barriers that they put up when the machines were here, were not properly secured, and then we were blamed for the fact that they fell down. The owner even sent somebody out to staple them up on the walls, his employees did not follow instructions, we informed him, and there was nothing done about it.
What bothered us most was the response when we raised these issues with the owner. Rather than taking responsibility for the actions of the employees his company sent into our home, our concerns were largely dismissed or responsibility was deflected. Regarding the bucket, his response was essentially, "I never told them to do that." Regarding the sauna, he offered to come back and "fix" it, but also saying that it "wasn't damaged or broken" without even having come by to see what had happened nor did he acknowledge his employees were the ones who mistreated it after disregarding the instructions I specifically gave them. The owner even acknowledged to us that his employees did not listen to him nor do they communicate with him because when we advised him about our robot being flipped, he says "this is the first time i'm hearing about this" so his own staff do not properly report events either.
The lack of professionalism escalated further when an employee yelled at my husband over a containment barrier that had fallen because it was not properly secured. When I intervened and asked why he was yelling at my husband, he stormed out. We then captured him on video outside referring to me as "this bitch is on my dick" while speaking on the phone.
Having your home torn apart after water damage is stressful enough. You should not also have to worry about workers damaging your belongings, failing to protect your home, or being disrespectful when legitimate concerns are raised. We documented multiple incidents, including video. Based on our experience and the lack of accountability when these issues were brought to the owner, I would absolutely not recommend this company. Keep them far away from your house, like we intend to do in not having them come back to put our property back in the house.... I'm definitely not signing up for a second round of disrespect to our property and mansplaining about how nothing was their fault even in the face of documentation of quite the opposite.
