Tenaya Brown is one of the first people you talk to at Caliber Collision in Ashland, Ohio and one of the first you see when you go in to the building, but for us she was much more than just the lady that answers the phone. Our daughter was in an accident which resulted in her car being taken to Caliber Collision. While the entire place did a fantastic job of moving quickly to assess the damage and get the information to our insurance company, it was Tenaya who went above and beyond. When insurance determined that the car would be totaled out, they asked if we needed to go through the vehicle again. Our daughter, still recovering from the injuries, said that she thought she got everything out. Tenaya decided to check for us one more time. When she went out she located our daughter's Apple Airpods. If anyone knows, those are frequently stolen as they are not tied to an icloud account like the phone. They are a stand alone item. Tenaya saw those and realized our daughter would be upset over losing them. She took them into her office and located our number. Our daughter thought those were long gone but Tenaya went above and beyond by not only finding them but also by calling and getting them back to us. Caliber did a great job on working quickly with the car but Tenaya did an unforgettable job by finding those headphones. Thank you Caliber and thank you Tenaya. read more

Caliber Collision - Caliber's employees go above! - Body Shops Near Me - Ashland, Ohio

I'll have to give this place a thumbs down as far as the quality of work. Had my truck in for repairs after hitting a deer, after the job was completed I had to take the vehicle back because the daytime running light was not working and after further inspection of the work that they did I found a door panel was loose and the mirror they replaced didn't match the other mirror. They did pay for a car rental so they could fix the issues. They called me the next day and said the work is finished, I picked up my vehicle and looked over the work they did and they did a good job, although they put scratches in the paint on the inside of the vehicle. I contacted them about it and sent them pictures of the scratches, as of yet I haven't received a reply from them about the scratches, it's been about two weeks. read more

After running over something on the highway, the front of my van was a mess. Caliber could fix it right away, and I had to travel back to NJ, so they made it drivable - attaching the front bumper with thick rubber ties, etc. and didn't charge me. When I was able to return for repairs, they did a great job and worked well with insurance. I highly recommend them. They are amazing! read more

I got rear ended and the persons insurance company insisted I use caliper for the repairs. That was a big mistake. This shop is a joke all the way from the repair work down to the customer service. I've already had the vehicle back again for them to try and fix what they couldn't do right the first time. They still can't get it right. I'm moving on to another shop. read more

caliber shares a space with enterprise rental car, were left something in our rental when we realized it were called enterprise they went to the detailer that detailed our rental. yes he had found the item and sat up for us to get. we came to pick it up and it was suddenly gone, the make manager at enterprise explained that someone from caliber had to of taken it. Yes it was our mistake for leaving it in the car but that gives someone no right to steal and take it for themselves. so if they steal something worth $200 what else are they taking with little to no value that won't be noticed. read more

The manager Jamie was great he was very helpful and I would recommend Caliber Collision to anyone that needs repairs done they all do an excellent job there and got my jeep done fast. I was glad because my rental was running out and then I got the call that my jeep was done and I could pick it up..Great place all around read more

I am completely satisfied with the work! The staff were very friendly, professional and kept me informed of the status of my vehicle. Repairs were made in a timely manner and are backed by a written lifetime warranty. read more

I have already filled out two surveys about my satisfaction with Calibar Collision. Should I write any more reviews, I will have to be compensated for my endorsement. read more