After an incident in traffic, my bumper needed repair, so I called Caliber Collision in Charles Town WV. I was very pleased with the front office staff and their positive attitudes and the cleanliness of the office. I met Xochitl who was very friendly, I showed her where my car was hit and what needed the repairs. She was attentive to my concerns and listened and understood. I was kept up to date on my repairs and even got to see pictures of the progress being made. They did end up keeping my vehicle longer than expected but only because they wanted to make sure that the vehicle they gave back was better than it was when I brought it in. I was even surprised at pick up when my car had been detailed inside and out! I wasn't made to pay an arm and a leg for the work either. I just paid my deductible and was in and out. I would recommend this shop to anyone needing body work! read more

The ONLY reason I'm giving this 3 stars is because finding the parts to fix was beyond their control. At one point I questioned it and called the dealership myself and asked about the parts number and they were extremely hard to find. Dropped the (drivable) car off Nov 7 after receiving a message that the parts were in and they were ready to work on it. Then proceeded to wait months for another part to come in. Received the car back today, in the middle of Feb, opened the hatch and was astonished at the audacity (see pic below). I quickly returned to have them actually clean it. Ridiculous read more

Caliber Collision - Covered in dust. Returned to me like this - Body Shops Near Me - Charles Town, West Virginia

I am here because they are keep deleting my review on their google review DO NO FOOLED BY THEIR 4 star review on google cuz they only keep good ones and delete bad ones. I am having worst experience with this shop!!! Due date of car completion is getting delayed over and over and over again! at this point I am working just to pay my rental car price. This is one of the worst repair shot I ever went to, only reason I had to go to here because my insurance told me to and I am really regret my decition. I have toyota rav 4 which us one of the MOST SALED VEHICLE IN USA. They keep delaying that parts they ordered is in back order REALLY? THIS IS RAV 4 not a ferrari. read more

On October 2nd, I dropped off my 2023 Toyota Camry for repairs. There was some minor dings and scratches from tree branches that fell on my car. The trunk was the damaged to the extent of needing replaced. The repair completion date has been extended twice; now until 5 NOV. Not only is the charge of over $5300 a shock, but the wait time and inability to get a replacement part is unacceptable. read more

When I got my car back everything was fixed and whoever cleaned and detailed my car did one hell of a good job.

We had a small fender bender. My insurance sent us to Caliber and we were never happier. The car was ready before the scheduled time, you can not even tell it had a fender bender. My husband has been in the auto body industry for about 40 years and he checked it all out and it was great. I highly recommend them. read more

Caliber collision is terrible and has held my truck hostage. They cannot even get the correct parts to make the repair. They have continually delayed my repairs. The claim was filed in March and they still have my truck! It will be done in "June" supposedly. Do not go to Caliber Collision! read more

i wouldn't go back again.parts installed incorrectly and had to make return visit.and when i complained about it all i got was attitude from chris read more

Both cars I have taken to Caliber for repairs have had issues. The first car's radar in the grill was not reinstalled properly so I had to take it to the dealership to get fixed. The second car's paint had pin holes and orange peel and now I found they didn't reconnect the fog lights. I had to take it back for the paint and now the fog lights. ‍. Not happy. read more

These guys were awesome. They went above and beyond anything I expected from a body shop. The work done was great. They kept me well informed. They called the rental company for me to let them know the car was there when I picked up my car. And they even acted as the middle man between me and my (subpar) insurance. My insurance company was extremely difficult to work with and made multiple mistakes with payment. Caliber was nice enough to release the car with only a proof of payment from the insurance company in order to get me back in my car. I really appreciated all of their help. It made the process seamless for me and less stressful. read more

Took my car in for hail damage as recommended by Nationwide on May 30th, 2018 and my car is still not a 100% complete. (90 days today)The body work was not perfect and lots of over spray... Windshield wipers still do not work properly and I had to order missing clips that they were not able to locate. Overall a bad experience and my car will never be the same. Avoid this place for large repairs! read more

This was such a great experience from beginning to end. The work is perfect!! The staff was professional and I felt well cared for!