Don't take your car here. Literally go anywhere else! Took four times as long as I was told. They…read moredecided to add things to my repair to make it more profitable for them at my expense time wise. Told me two weeks and it to two months plus! Lied to weekly about its completion and was never given accurate info. Even the day I demanded my car back they were an hour late. The work they did was good but not worth the time and head ache. If you tell people two weeks you deliver in two weeks maybe three, not nine! Go anywhere else!!!!

They did me a solid in '14, so I went back. Seems a local dealer here wanted to scam me for over…read more$3K on a part my car didn't even have. Gerber caught it, but it was a major deal all the way around. The gal at the front is very nice, but I wish they had a sign saying, "we'll be right with you" or "wait here", cuz she's by herself and if she's on the phone you stand there feeling like an intruder. The old shop had a friendlier feel to it. But, that being said, my new BFF, Mitch (the tech) did an amazing job checking in with me and letting me know what was going on. Over and above the call of duty. Greatly appreciated. Thanks for a job well done, Gerberites.

Stopped in without an appointment and the service tech was super quick and sweet to look at two…read morechips on my windshield. He came back within 10 minutes and said the chips were too small to charge for! We have been here many times before and have always had quick, friendly, and amazing service. Can't recommend them enough.

The gentleman that assisted me was extremely friendly and had my small chip done within five…read moreminutes. At the end he joked with me that I should come back when I had a larger chip and I, of course promised him that I would! My family has been coming to Arnold's for years, we have always had excellent service and amazing people to help us!!

I had Doug's do an estimate on my truck for a large scratch running down most of the passenger…read moreside. Not only did they do a great job on the painting portion, they buffed out some other flaws. The job was finished a day earlier than quoted. After I left I noticed that they also did a fantastic job on cleaning the interior of the truck. Highly recommended!

Poor quality for amount charged. Paint chipped off after 6 months. They didnt prep right. I had…read moresome other things done also and the just did a crummy job. I wont be taking my other car here.

Fantastic and honest service . I will definitely recommend them to friends.read more

Our 2012 Subaru was not running right. our usual mechanic said it was transmission. We brought it…read moreto Marks and they quoted valve body. They price we paid was actually slightly lower than the quote and the car is now running great. Thank you!!

Matt was very helpful and low pressure. The service dept is quick and women friendly…read more Much better then my last purchase in Grand Haven.

Avoid this service department…read more The service manager lies. They scheduled my truck for service and didn't start working on it for another week. Then returned it to me with an obvious coolant leak. Within 100 miles after their repairs, I had a check engine light on and found that they smashed a connector together, bending the pins, and had to pay someone else to fix it. The service manager said he "would get back in touch with me", but never did. They are okay for tires and batteries, but if you need anything complex or involving them touching your engine, go elsewhere.

Hit a deer and needed some work done. City came highly recommended so we chose them. They said the…read morerepair would take about a week. They had it over 4 weeks! I completely understand the supply chain shortages and staffing shortages right now. But the quality of the work was awful. Every SINGLE thing they fixed was broken when I got it back. New passenger door wouldn't unlock, new radiator and heat didn't work, new headlight was out, and front and back washer fluid switches were switched. Ridiculous.

Been going here since I was very naive and they always take care of me and provide a friendly…read moreatmosphere! :3 Good down to earth people!

These guys are awesome!…read more It is so difficult to find an auto repair shop that you can trust. It's so easy to get taken advantage of. Not at Laird! They took the time to explain everything to me, the repairs were exactly what they quoted and they finished it when they said they would. I'm pretty impressed! This will be my shop from now on.

I was recommended by a friend and I am happy to say Steve went above and beyond with my special…read morerequests. I now have the custom truck I really wanted and couldn't be happier. I tell everyone to go here and will continue to. Hands down the best service! Thanks Steve! You rock! CP

The service was very good, definitely recommend to go check them out. Very quick, easy, and good!read more