Handling some business that was made easy thanks to Joanna, Jessica (not sure her name but it…read morestarted with a J) so pleased and grateful that she was able to help me with my concerns. At first, it was weird because as soon as you enter the office, there's a security sitting but very helpful instructed me to take a number and fill out a paper. After my number was called, I was informed that someone will call me but not sure whether to stay or leave, so I decided to leave and run some errands. In less than 30 minutes I received a call and drove back to turn in some paperwork. It was that easy. The staff were very helpful and friendly. It's definitely worth a drive. Thank you again, Ms. J ( definitely an angle sent from above)

Each time I stopped in the sweet, helpful staff have gone above and beyond! The first time was to…read moreupdate my password and get paperwork to mail in to start my benefits. Unfortunately my claim was denied due to misinformation with my OBGYN, but thankfully everything is cleared up and I finally received my first maternity leave check in the mail! My hubby just received his debit card for paternity leave as well through the mail! I would recommend this location, only thing you're given a number and it can be hard to hear, so listen closely. Waiting times vary like DMV, so be sure to arrive early with your ID and necessary paperwork so you won't have to wait long! We'll be back! SYOY! :-)

Need to contact them tomorrow about a plumbing company that did substandard work and did not give…read morewritten estimates which is required by law.

It is very difficult to have someone take your call and you can't understand what they are saying…read morebecause of their accent. Then instead of transferring the call to another agent she suggest calling back and having someone else help you. So you do that and it's the same agent again. They really need to make sure the people that are taking calls and making appointments can speak clearly and enunciate.

This office was nicer than I expected. First of all, it is conveniently located on Arden Way by…read moreFulton Blvd., and it has its own private, free parking. When you first arrive, you are subjected to a security search. I had to empty my pockets, and the security guard ran a magnetic wand through my entire body and shoes. It's a Federal building after all. I went on a Tuesday around 10 a.m. without an appointment since I was having an issue completing an online application. After about 30 minutes, I was able to get an appointment and plenty of information to get my application completed. Way better than the DMV.

The staff is super friendly, but that's the only.good thing I can say. Overtime is appeal and…read moreissue my appeal get lost and they tell me to refill. I filed 3 separate appeals for.the.same issue and have got nowhere. .they really are frustrating to deal with as ND they don't give a.damn about me. It's sad.

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

The Representative that I worked with was patient showed me exactly what was going on with my taxes…read moreand gave me hope that things will work out. A week later my taxes were cleared, and my refund was given to me.

Every time I have come to this office, the staff have been very helpful or as they can be for me…read morejust walking in with no appointment. I had to provide proof of identity when I was pregnant and folks were very kind I also came back in with the baby months later for the following year to prove my identity and they were friendly and kind to my kids. I think we can all remember to show care and kindness to others and that will most often, be returned. waiting long at times means someone called out sick or something and often is no fault of the person behind the counter. I always like to ask them how they are doing and if it's typically this busy for them or if it's unusual, they usually do have a reason either a big wave or two people out so short handed etc. I know that would be stressful for me if I was an employee in their shoes.

I went here today, it's a Wednesday at 9am and the Building was closed with no explanation. Also…read morewent to the 28th street location. With no explanation both are closed. Very frustrating.

This is ridiculous they had me on hold for an hour on both phone calls just so they can answer the…read morephone then hang up. This just shows how lazy there workers are just pathetic. I do not recommend calling, there customer service sucks. I really wish they didn't waste peoples time making them wait for a really long time on hold just to hangup and make them do it over again!

This rating is based on my interaction with Justin station 1104 ONLY. I spent the whole day trying…read moreto reach the FTB. I was connected and then I was accidentally disconnect - my fault. But that agent never called me back and I was still unclear so I called and waited 2 hours again. When I spoke to Justin he was very clear and listened to my concerns. He was able to explain things clearly and I was able to understand what I need to do next. You definitely need more Justin's on your team cheerful, listens and gave me some hope after the 2 1/4 hr wait twice on 3/30/26.

Horrible . Fkn horrible . How are you going to send me an intent to terminate my installment…read moreagreement faster than you answer the damn line ? Sending me a letter three days before the actual due date is insane and want me to pay $10k NOW but can't answer the phones . I called at 8AM and I am just now at 2:30 PM getting a call back . And still put on hold . I feel like they're impossible to get ahold of because they want to collect more money .