This is for the Navy Federal in Santee not the one on Fletcher Parkway…read more I just couldn't find the one in San If I can rate that branch, I would give it a -50 Hands-down, we've had the worst experience. I have personally ever experienced in a bank and we've been with the Navy Federal Bank for 30 years. My mother is elder Bedford. Her debit card wasn't working. She hasn't drove a vehicle in 20 years. They wanted her to get a identification card, which is fine. That took a week remind you there's no food for her. There's no medicine for her. There's nothing her kids had to figure something out the following week go back into the branch. They literally give this 80 year-old elder so much obstacles just to unlock her debit card and get her money, it was absolutely asinine the disrespect we got from that branch and the people working there was diabolical. Again on her son, and they looked at me like I was literally a criminal who should not be in there when in fact, I'm the one who's been taking care of my mother for the last 20 years I took days off work to go in there to solve this issue so we can get her medicine. They told us basically go get another bank account from another financial institution find 16 different forms of identification, even though the woman told us she knows my mom was the woman but there's policy and that's the problem. Navy Federal's policy basically is elder abuse it needs to change because there's no way an elder woman should be waiting almost 2 weeks to get her money and then go back in to have more obstacles to have to deal with just to identify her even though the branch lady says she knows the woman in front of her is the same woman. Again, I'm going to go as high as I can to complain because these people just shoved us out the door and could care less I highly advise nobody to ever go to that branch or ever deal with Navy Federal again we had to go to another bank to open up another checking account to come back to Navy Federal to prove identity. Absolutely I diabolical the new. Bank looked at it like we were idiots why would they want you to do all of this just to identify an elder that's been with the branch for 28 years are you kidding me. These people are evil and they don't care at all and all they tell you sorry it's policy. It's policy. Hands-down, the worst financial institution on this planet is the branch in Santee Navy Federal.

I handle most of my financial needs through Navy Federal Credit Union, and I can honestly say their…read morecustomer service is second to none. Every time I walk through the door, I'm greeted warmly, and that small gesture alone sets the tone for a great experience. This particular small branch is ideal for quick, efficient transactions. It's never overcrowded, and there's always enough staff on hand to assist you promptly--something I truly appreciate in today's fast-paced world. While they don't offer all the services of a larger or full-service branch, they're excellent for basic banking needs like deposits, withdrawals, or account assistance. One thing to note: there are no public restrooms, so keep that in mind if you plan to be there for more than a few minutes. If you need more in-depth banking services or consultations, I'd recommend the La Mesa branch--but for quick in-and-outs with top-notch service, this location is a favorite of mine. Navy Federal continues to make me feel like more than just an account number--they make me feel like a valued member which places great value on this institution for me. Ps they do share a parking lot with Panera Bread and Chase bank so be prepared to look for parking and also parking places are much narrow which gives this place for me. 4 star.

I had an outstanding experience with Nawras Mohammad, Client Relationship Consultant at U.S. Bank…read more She helped us work through a complicated situation with a level of professionalism and kindness that truly stood out. Nawras was friendly, patient, and incredibly sensitive to our needs. She explained everything clearly, guided us step‑by‑step, and made sure we felt supported throughout the entire process. Her compassion and dignity turned what could have been a stressful experience into one we could navigate with confidence. She is an admirable person and a true professional. U.S. Bank is fortunate to have someone like Nawras representing them. I highly recommend her to anyone who needs thoughtful, knowledgeable, and genuinely caring assistance.

Made an appointment to cash in some savings bonds, George Loza helped us and was very professional,…read morehumorous and courteous. He made the transaction very easy and painless.

I have been with this credit union since 1988. They were, especially when it was USE(University and…read moreState Employees credit union). The longer iam a member, the worse the service is. I have a car loan with them. The payment is due on the 2nd of each month. I tried to pay yesterday. When I clicked on pay, a brand new window opened and asked where I wanted to import money from, to pay the bill. Last month and all previous months, I click on pay the bill, and I transfer monies from checking to car loan. I call and I am told, that what they did, was an improvement. What it is, is more work for the customer. There should be a rating of zero stars, because I had to go in person, to pay my bill. And to add insult to injury, I received a notice this morning that my car payment was overdue.....

Love the team at this branch very sweet and kind and gentle. Feel very welcomed to come into the…read morebranch.

I love going, to the la meas brunch all the ladies are very nice they have excellent customer…read moreservice skills people friendly and always there to help you with a smile and to tell you have a beautiful day and I also love that they always have coffee so you can take with you to go or water And pet friendly. Thier the best Team the la mesa brunch. ​

Worst bank ever, if you want to deal with problems on your acc/card every week with 2-3hr wait…read moretimes for customer support then feel free to use bluepeak

8 months ago I wrote a review about their ATMS, yup they still suck!! The drive through ATM doesn't…read moretake $100 or $50 when trying to make a deposit!! This is so frustrating! :(

Can I just start by saying every person I have encountered (staff) have been so amazing!!!! I did…read morehowever want to acknowledge the young man who assisted me this morning His customer service was outstanding!!!! he definitely is a great asset good job Carlos oops am I allowed to put the name? and thank you HR for choosing him to hire Great Bank, Great people ,Great customer service Thank you all..

My husband and I love banking here !…read more Easy interactions process and super friendly staff ! We can use any ATM & the fees are reimbursed ! Their app is also very easy to use! We have done all car loans through them as well! Pierina is amazing ! Go see her for all your car loan needs. We started our third loan over the phone with her and walked in and finished it the next day. She's efficient, kind, and proficient at her job! We love her!

Outright Fraudulent and Shady Practices - Avoid This Place!…read more I would give this branch zero stars if I could. Cabrillo Credit Union is operating under some incredibly shady, borderline illegal practices. They went into my account and unauthorizedly altered my access based on a completely invalid, non-binding document. When I called to get this sorted out, the Branch Manager, Esther, showed absolutely zero professionalism or compliance awareness. She refused to even look at the paperwork, ignored all proof of their mistake, and when I called her out on the institutional error, she literally hung up on me. If you value your money and your legal rights, stay far away from this branch. They do not follow proper banking regulations, they alter accounts without authorization, and their management stonewalls you the second they get caught doing something wrong. I am currently taking this to the NCUA and pursuing legal remedies. Absolutely untrustworthy and corrupt management.

Joyce and Grace have been helping my family for years. They are always patient and treat you like…read morefamily. Thank you !

i have had my membership for several year and people in this bank is so friendly with EXCELLENT…read moreSERVICE!

They close my account for no fucking reason after I had a customer wire $25,000 to my account. Then…read morethey told me I had to wait to get my money from them because it's being mailed to me. This is bullshit. Will never go with this bank again. These tiny local banks have shit hours, horrible apps, and idiots in their fraud department.

Clean bank. The people are not super helpful though. I like the gal with the red hair. She is kind…read moreand it shows that she cares about her customers. But other then that, it feels like I'm being treated not-so-nice every I time go to this branch. Not saying that I am.. it just feels like everyone is pretending but are actually being fake. I miss my old branches in Washington state. I was able to build my relationships with great boundaries. Not the case here in my last two years. Anyway, if you are a small account user just know what you're walking into with this branch. Maybe I'm just to much of an outsider? Or maybe I'm the jerk here? I just wish they would communicate with me better. Hopefully they can improve and get better. I'm loyal to a fault but I may just switch to another branch to rebuild my relationships :(