Although I have an account with a credit union in Northern California, it's nice being able to use…read moreco-op ATMs and do my banking! I was in La Mesa today and needed to deposit some Christmas money. I used the CO-OP locator app and came across this credit union in El Cajon and decided to make a quick drive there. Super easy to find and is just off of Broadway in El Cajon close to the 8 freeway. There is plenty of parking so you can be in and out pretty quick. I did my transaction and left within just a few minutes. The next time I am in El Cajon, I would not hesitate to return to this location and if the need arises, I would not hesitate to switch to this credit union.

My boss sent me to make a deposit and I barely get out of work in time to make it to the bank. I…read moretried to make it for 2 days but traffic made me miss the closing time. Today I tried again and made it 1 minute after closing and the doors were locked. I was so bummed and went back to my car but the ladies inside came out and to get me and let me make my deposit. I'm so grateful. That's incredible customer service! I know what it's like at closing time and wanting to go home. This is my 3rd deposit here and all 3 times I've had a great experience. Highly recommend, they have a personal touch that has been lost with commercial banking. Thanks again wheelhouse, You made my day!

Not open like it says they are!!!!! Update your hours. As we have time to drive to every branch, on…read moreSaturday's in the 3 hour timeframe. Disappointed

I attempted to conduct my banking needs here at my father's needs being that I am his caregiver…read more This has been THE WORSE customer service I have ever experienced from a bank, and I banking with Bank of America! The manager, LUIS LOPEZ, has been neglectful, neglected, rude, and unhelpful. A teller explained to him that I needed to speak with him and he said he's in DUO and needed to focus his attention on a teller. If you are the only manager available and a teller says that she needs you to assist a customer, as the manager are the only one that can help, why would you make the customer wait for over 15+ minutes for you to assist?! And then tell them you are too busy to assist!?! What the hell kinda of customer service is that?!

California Bank & Trust in El Cajon is ABSOLUTELY PHENOMENAL! Best customer service I have had from…read moreany bank or any company lately in general. They treat you exactly how a bank should. I can't say enough about their kindness, efficiency, and prompt responses. They put customers first. Their follow through on helping my business apply for & obtain the Paycheck Protection Program (PPP) Loan during this extremely difficult time was top notch. Due to being unable to apply for the PPP Loan through BofA where I've banked for 20 years, a friend told me that CalB&T was allowing new customers to open a business bank account with them and then allowing them to immediately apply for the PPP Loan. I e-mailed CalB&T's Tom Kuo inquiring on Sunday 4/26. I communicated throughout Monday 4/27 with Tom on my new account set up and Josh Hill regarding my PPP Loan application (I was able to fill out the application on Monday). I set up an in-person SAFE (social distancing with masks & limited # of people inside the bank) appointment for Tuesday 4/28 to sign the new business bank accounts documents with Tom & Josh submitted my PPP Loan application before I even arrived back home. Josh gave me his personal cell phone, so that as I had questions filling out the application (even at night) I wouldn't be alone. The SBA approved my PPP Loan application on Thursday 4/30 & my loan funded same day! THIS IS AN AMAZING TURNAROUND TIME for those of you dealing with these SBA Loans! The service provided by Tom Kuo and Josh Hill is next level. I could not be happier with California Bank & Trust and will now be a customer for life! 5-star doesn't even cut it!

This place charges 8 dollars to cash a check, because they have to pay the teller,WTF that is the…read morelamest excuse for Usery on the planet first off there wasn't a customer in the bank the whole time I was there. Now I will need to have a service charge for any customer using that bank. Patty anne was the person who told me all the lame excuses for that bit of gouging the do ,This Bank is criminals.

Excellent service very pleasant to do banking with joni B will strongly recomend joni and mission…read morefed to friends and family

Went today (7/7/25) to deposit a check. There were 12 patrons in front of me. Waited, 30 minutes,…read morenow there are 15 patrons behind me. The manager and the assistant manager didn't give a shit. They walked around smiling. No action. They didn't care to open a new window, just everyone wait. A clerk by the name of Christine was very happy with this situation. Someone should get fired.

My previous bank "CHASEd me away" alienated me with trumped-up charges, because one or more of…read moretheir employees was engaging in shenanigans. On the advice of my CPA, I went to HomeStreet. Unfortunately, the SSA was still depositing my retirement check in an account that "CHASEd me away" had closed. I went to "CHASEd me away" and demanded my retirement money. Unsurprisingly, they accessed a restricted account and gave me my SSA $$$ in the form of a cashiers check. The manager of the El Cajon branch recently helped me to change my checking account of record to my HomeStreet account. Bravo! Bravo! Bravo!

I recently opened a HomeStreet Bank account online and I'm not even sure I have my ATM card, yet…read more.. or am I even going to get one? Nevermind, that's not important right now. What's important right now is that I had a money order to deposit and when I was leaving Target I saw a HomeStreet Bank and said to myself, why not deposit there? It'd be a good test of their customer service to see if they can deposit it without an ATM card or even an account number on me. It took the teller a minute, but she did indeed find my account and a few minutes later, I was walking out with said money order in the bank's hands. Friendly service, can't wait to see how else they do!

Bank of America is a damn joke, had to schedule an appointment 3 days out because the 2 people…read moreworking didn't have time for new accounts... That said when it came to opening at 10am (who the hell opens at 10am?? that's not bankers hours) employees started to show up at 10:03am.. Good job.!!! Then find somebody that has time to acknowledge our appointment, thank you SOO much.. Tell us that we don't have acceptable ID... Had to leave, no help.. Before we made a 20 min drive home wife was able to open our joint checking online without any of the misfit employees help... My opinion, fire all these asshats that don't want to help aquire new clients, much less do their job that the internet can do without hassle or an appointment days/weeks out... What is wrong with this place..

Terrible establishment along with all the employees. I was issued a refund on my security deposit…read morevia check and they said it did not match the information on file and literally just stopped talking to me. I should've stayed and forced them call the police on me so they could investigate. I even asked them to call the number on file to confirm the legitimacy of the check. Refused to clarify on the issue and/or offer alternatives on solving the issue. Enjoy your minimum wage jobs you wanna be banker pricks. I actually work in the financial industry at a hedge fund and this is not how you treat your clients. Exactly reason why I don't bank with the McDonald's of Banks. Just unfortunate that the check was with your bs establishment.

Hello Katherine M. Nye: Thank You-Thank You! I am so…read moreappreciative of the time you took to resolve our Costco Citi Visa card issue... My spouse and I learned from you that our Costco Citi Visa was not directly linked to your Financial Center's network and then proceeded to help us remedy our issue. You understood our problem and reassured us that this issue was not all that uncommon. We observed your success in clearly explaining to a Citi Costco card staff member and fixing it all in a very concise and professional way. It is my hope that this review of you dedication to customer service does not go unnoticed, My Mrs. and I appreciated all you did for us.

Incompetent. Branch and phone reps are in different pages. Was literally transfered 5 times and…read morethey claim there are no supervisors to speak with. Ultimately they say to go back into the branch after an hour on the phone. This is 2022. You would think online access for my new account should be standard. Each person I spoke with was working hard to transfer me to someone else instead of fixing the problem. I'll most likley be switching back to Chase where I've never had any issues.

I handle most of my financial needs through Navy Federal Credit Union, and I can honestly say their…read morecustomer service is second to none. Every time I walk through the door, I'm greeted warmly, and that small gesture alone sets the tone for a great experience. This particular small branch is ideal for quick, efficient transactions. It's never overcrowded, and there's always enough staff on hand to assist you promptly--something I truly appreciate in today's fast-paced world. While they don't offer all the services of a larger or full-service branch, they're excellent for basic banking needs like deposits, withdrawals, or account assistance. One thing to note: there are no public restrooms, so keep that in mind if you plan to be there for more than a few minutes. If you need more in-depth banking services or consultations, I'd recommend the La Mesa branch--but for quick in-and-outs with top-notch service, this location is a favorite of mine. Navy Federal continues to make me feel like more than just an account number--they make me feel like a valued member which places great value on this institution for me. Ps they do share a parking lot with Panera Bread and Chase bank so be prepared to look for parking and also parking places are much narrow which gives this place for me. 4 star.

This is for the Navy Federal in Santee not the one on Fletcher Parkway…read more I just couldn't find the one in San If I can rate that branch, I would give it a -50 Hands-down, we've had the worst experience. I have personally ever experienced in a bank and we've been with the Navy Federal Bank for 30 years. My mother is elder Bedford. Her debit card wasn't working. She hasn't drove a vehicle in 20 years. They wanted her to get a identification card, which is fine. That took a week remind you there's no food for her. There's no medicine for her. There's nothing her kids had to figure something out the following week go back into the branch. They literally give this 80 year-old elder so much obstacles just to unlock her debit card and get her money, it was absolutely asinine the disrespect we got from that branch and the people working there was diabolical. Again on her son, and they looked at me like I was literally a criminal who should not be in there when in fact, I'm the one who's been taking care of my mother for the last 20 years I took days off work to go in there to solve this issue so we can get her medicine. They told us basically go get another bank account from another financial institution find 16 different forms of identification, even though the woman told us she knows my mom was the woman but there's policy and that's the problem. Navy Federal's policy basically is elder abuse it needs to change because there's no way an elder woman should be waiting almost 2 weeks to get her money and then go back in to have more obstacles to have to deal with just to identify her even though the branch lady says she knows the woman in front of her is the same woman. Again, I'm going to go as high as I can to complain because these people just shoved us out the door and could care less I highly advise nobody to ever go to that branch or ever deal with Navy Federal again we had to go to another bank to open up another checking account to come back to Navy Federal to prove identity. Absolutely I diabolical the new. Bank looked at it like we were idiots why would they want you to do all of this just to identify an elder that's been with the branch for 28 years are you kidding me. These people are evil and they don't care at all and all they tell you sorry it's policy. It's policy. Hands-down, the worst financial institution on this planet is the branch in Santee Navy Federal.

This bank is conveniently located for me, which makes it very easy to access. While I do wish they…read morehad a drive-thru, my overall experience has been excellent. The customer service is consistently friendly and welcoming, and the staff always make me feel valued as a customer. It's clear they genuinely care about providing great service and building relationships with their customers. Highly recommend this branch!

I called a few days before my appointment and asked what was needed to open a business checking…read moreaccount for my new non profit corporation. I spoke with the branch manager. She informed me exactly what was needed and I wrote down everything she requested, word for word. I live an hour and 20 minutes away from the nearest branch and wanted to make sure before I made the drive. I woke up early on my only day off on a Saturday morning, drove an hour and a half, and waited 45 minutes before being told that I didn't bring the correct documentation and that I couldn't be helped. I advised the assistant branch manager that I brought everything the branch manager told me to bring. She just held her hands up and said there was nothing she could do. There was absolutely no apology or empathy. Take your business elsewhere. I have dealt with this horrible service and "don't give a crud" attitude MANY times at this branch. Find yourself another credit union. Don't waste your time here. They obviously don't give a heck about their customers. I used to love SDCCU. Now, they're just like any other big bank. It's all about the money... ***Edited 45 min later to add that I drove down the street to another bank & they were able to use all of the documentation I brought with me to open an account at their bank, with no problem whatsoever. So I don't know if the El Cajon SDCCU branch is racist, like another review noted, or if they are just severely incompetent. Either way- take your business elsewhere!!!

I went to this bank to open an account. I had a very good experience with a woman named Jany. She…read morewas very kind and helpful making this experience and transaction great. I truly recommend this bank thanks to Jany.

Best banking experience ever! I have been with ECSFCU because they know my name! I've worked in…read morethe Grossmont Union High School District for 26 years and I wouldn't bank any place else. It is so easy to deposit using the app, so in that sense, it feels like a big bank, but I can also call the branch if I have a specific need. I have bank accounts for myself, my husband and both of my kids. We have mortgage and car loans here as well. I can use the numerous ATMs around the city, so even though I don't live nearby, I can still access my money. Also, my daughters add to their piggy banks with coins all year long, and then take them to the fee-free coin kiosk to turn their coins into dollars!