I left a comprehensive review on the other review platform. This office lacks management, professionalism, and working phones. Vanessa and Michelle, at the front desk, are rude and condescending. I looked over the reviews while sitting for 1.5 hours waiting to be seen. The Managment had responded to several reviews with snarky, immature responses. They are not interested in doing better for their patients so I can only assume it's a money grab for them. I will never return here. read more

Techs in the back are cool. The girls in the front need to be more personable and professional. Felt uncomfortable just talking to them.

the girls in the front have to go. my boyfriend called to see if his CD is ready since he has an appointment the next day and can't attend without it. the lady with the glasses in the front answered and had the worst condescending tone towards my boyfriend because he called about it before asking for it. she told him the machine was down and that they will call him to let him know when it was ready. she was so bothered by him calling to see if it's ready after she said they were going to call him to let him know it was ready but never did. this isn't the first ugly interaction with them. so unpleasant to go to this facility. read more

Amanda, that claims she's a supervisor also Patricia that gives a runaround, and let's not forget Vanessa all 3 very rude. Very unprofessional. But now that I'm looking at the yup rating 2.5 makes all the sense ! Don't recommend this place at all !! You guys need to work on being polite when us customers are asking genuine questions !! I don't even give ratings but I made sure to download this app just for you! read more

We sent here with a VA appointment. Was told they don't do VA appointment and to wait in the waiting room. Waited over a hour and an half and still wasn't seen read more

Besides the hour long wait. Walk in situation for an X-ray. The waiting area is small, I got up and stood to allow some other folks to sit. Seemed like the wait was long, then I got my X-ray by the Tech. I know she wasn't but she moved like she was 200 years old. No sense of urgency with a full waiting room. I didn't get her name but she was very nice!!! The only negative besides the wait was there was a funky smell in the imaging room and this nasty dusty old fake tree in the room. read more

I called to schedule an MRI and the customer service by the scheduler was appalling. This is the reason I prefer to travel out of town for medical care. I thought I would give them a try but their level of professional and customer care did not meet my expectations. read more

It is now over 5 weeks since my Mammogram with no results. Gave me a story that they had a month to get my results to me. Called today. Radiologist hasn't even looked at it. "He is a little behind ". You think? Kaweah Imaging was so much better but a new Dr. sent me here. read more

My reviews are brutal, I tell it like it is. Though I visited many imaging sites. This may be the best there is. The ladies at the front desk, Set the bar on polite. Making my first time at this facility Rated out of sight! But lo and behold Could things get any better? The tail turns gold. They should be trend setters. Simon calls me in And we're off to the back He says I see you're here for x-rays And they're all of your Back. After a quick review of the order The words I'll be right back The doctor has ordered something I need to double-check. With the issue quickly fixed The x-rays proceeded smooth I was soon back on the road Enjoying my groove. But before I leave you A second mention to Simon. I came into your office in pain, without a clue to the cause, and am beginning my journey to Discovery. Somehow I felt better about myself after meeting you than I did before I arrived. Thank you. What you do and how you do it matters, a lot! read more

My husband and I came in on a Friday afternoon and we were told there were no techs in the office so we couldn't do his x-ray, then gave us written times and days of when techs will be in, but told us they're lunch schedules vary all the time so to come in between certain days and hours. The front desk lady was nice, but what's the point of being an imaging center when you hardly ever have techs in to do the imagine? We left and were able to get in at a kaweah health image and breast imaging center off cypress that same day no problem. read more

This place is horrible. People who work there don't seem to care. I called ahead to check on my mom's appointment, and it was scheduled. When we arrived at the appointment, they claimed they didn't have an appointment that day. I assured them I had confirmed by calling in advance and explaining everything to them, but they didn't seem to listen. We were so disappointed that they changed her appointment to a different day without notifying us. We were very upset and disappointed. What a waste of time! read more

Called to schedule for an image requested by my provider and had to play phone tag to get someone to answer. When I did get Michelle on the phone, she was very rude. Needless to say, I will let my insurance pay someone else for my needed services. read more

It was my first time here and was nervous, the staff was polite and fairly quick. I had an ultrasound done by Roxanne who was just the sweetest and that made me feel comfortable. I really wish there were more people like her. read more

I called yesterday to set up an online portal to obtain my test results. The girl who answered was super rude. I called again to ask how to get records, another girl answered looked in my account and told me I "no showed" to my appointments which my doctor already read me the results to my test. I just want my records for my sake. Super rude, seemed annoyed to answer the phone. Won't be returning read more

I had my second trimester ultrasound done here and I just want to say, Marta gave me the best experience! She was very kind and explained everything that was going on! I would definitely recommend this place to others. She really made my visit great. read more

On November 3 2020, I was referred to California medical imaging to get an ultrasound done. The receptionist asked me for my insurance card. I informed her it was a new insurance, and I did not have the physical card, but I did have the card number. She stated that she tried to call it in, but was not successful. (My son had a doctors appointment that same day at another doctors office and they called it in and had no issues!) I asked what my options where and she stated for me to pay, out of pocket. I stated, that's why I have insurance. She said paying was the only option, but if I would bring the receipt back, along with the physical card, they would reimburse me the money. Out of having no other option I paid for this with my debit card . I returned the next day with my physical insurance card. They stated at that time it was too late, and I should have come in the day prior! They never even gave me a minimum time period to bring back my physical card. I asked what next and I need to speak to the office manager. The lady stated that I would have to wait until after the insurance company paid out, and then after that I would receive a refund from them. Since this conversation on the fourth, I have called numerous times and spoken with numerous people one being Amanda which is supposedly the office manager! I've always been given a promise of figuring it out and getting back to me and I never hear anything back. On December 18 after calling California medical imaging and not getting any results from that calls, I decided to call their billing department. The billing department informed me that I was listed as self-pay and they had not even sent them my insurance information! I've been called to request to speak with the doctor and he is conveniently unavailable and has not returned my call! The amount they owe me is $149! I also called my insurance company, and they stated they have had no claim submitted to them from California medical imaging! It is unbelievable to me that a company would treat their customers in this manner! read more

The receptionist at the front desk are very disrespectful, when talking on the phone with Maryanne, she was so obnoxious, she didn't allow me to finish my dialogue, she was already attacking me about my insurance, had she waited for me to finish, it would have explained her question. People are already sick, they have their medical issues, the last thing we need is some insensitive individual to conduct themselves in a very inappropriate and unprofessional manner; they need to re-evaluate on why they took the job, which I'm sure requires a Professional non-condescending manner and compassion, at least to pretend to care about every individual coming into your facility, and I know people hate to hear this fact, the reason you people have a job or a facility is because of the patient, and who wants to be sick, thank you?!!! Maryanne was insisting that I cancel my appointment that I've waited a month for, just because she wants to be "politically" correct about my insurance, again, not listening to me, and would clear within an hour. I am very nervous about the procedure and want everything to be okay with my health, again, maybe this isn't the job for Maryanne and other rude receptionist because they can't seem to perform their duties in a respectful professional manner. read more

I have had multiple positive experiences at California Medical Imaging, along with my family members. When I have called in to change a referral appointment (more than once), the most awesome lady on the phone patiently listened to my request and helped me get an appointment quickly but at a better time for me. Thank you California Medical Imaging - for providing great service in a beautiful environment! read more

they use an outsourced billing company somewhere on the east coast. I had part of my bill paid by my insurance but was not aware there was a balance owed. (anthem shows $0 owed) their billing sent me to collections for $30 bucks without even letting me know there was a balance due! not one call or letter. lesson learned, I'll only do business in this town with companies that handle their OWN billing in house. read more

Blown away by the attentiveness and customer service. Marta was very helpful and friendly. She was very knowledgeable while preforming my ultrasound. Highly recommend. read more

They seriously need to hire new front desk receptionist. Both time I've interacted with this place the girls have been very rude.

The sonographer was great! Ther clerk trish at the front desk... well, she's rude. She had no interpersonal skills. She's speaks to the patients as though they are a low grade form of citizen. She comes off as though they are bogging her whole state of being. She suffers a severe case of PBF. read more

Had mamagram today and Delfina was the best. Made the process so easy. Bless you, Delfina.

I came in as a walk in for a chest X-ray and was pleasantly surprised. The front desk was welcoming and the X-ray tech was very professional. They had several people in the waiting room and I was in and out in only 20 minutes! I'll definitely be using them for future procedures! read more

Was treated like absolute shit. Receptionist was a complete jerk. Was told if I made it there before twelve they would see me. I came from the Visalia office because their machine was down. When I got there 10 before 12 the receptionist didn't care what I had to say just wanted me out of the building til 1230. Don't waste your time goin here. Go somewhere else if you have a choice. read more

This place is a joke! Went in for a CT scan with contrast. This woman poked me four times when she got down to my hand she started wiggling the needle around and I screamed at her to stop. She went to see if her other coworker could come in and put the IV in she was told That he was busy doing two other studies. I then had to reschedule and make another appointment a week later. The reason I needed to be in there as soon as possible is because I have a hole in my stomach and they scheduled me a for a week later, please do not go here the wait time is unbelievably long And the women at the front desk are not very nice. They don't care about what's going on with you in your world. They're very rude and don't give a crap. Do not go here go to Kaweah Imaging. That's the place to go make an appointment there. You may wait 15 minutes, but it's a hell of a lot faster than California Imaging, it was the most horrible experience I've ever had. read more

I took my mother in for an upper GI. We were late but we were taken back to the X-ray room shortly after we arrived. My mother had a corkscrew esophagus and the Dr and staff were informative and considerate. read more

My family has been here several time for various MRI and x-rays. Each experience has been positive. The receptionist was polite and our wait has been short each time. The imaging staff was personable and knowledgeable. Hopefully we don't need any more x-rays, but if we do I will come here! read more

horrible service, this was my 3rd time at this facility each time the receptionist has been rude and cold. The other two times Ive had an appointment today I knew they take walkins so as soon as I could I left my classroom and rushed from porterville to visalia. I walked up to the counter at 4:35 and asked if they could get me in, Her response was we dont take people after 4:30, I told her I rushed from porterville and she wouldnt even get up and check she responded with we have a porterville location (its not listed on their referral sheet) so now I get to lose two days of time if Porterville had been listed dont they think I would have saved myself the stress. Go to anywhere but this location. read more

Missed a left breast mass on the mammogram and failed to send me my reminder to come back for follow up of an abnormality on the right. Fast forward 1-1/2 years later and I have a 2.0 cm malignant breast tumor. read more

DO NOT GO HERE. GO ANYWHERE ELSE. !!! They clearly don't care about their patients. If i could i would give this place minus stars. My niece had a very time sensitive X-ray that had to be taken 3 days in a row at the same time. This place would not let her make in appt for the same time everyday. They would not make an exception. They would not bend the rules. They would not think out of the box. They clearly don't care about their patients. read more

Had Xrays, mammogram and ultra sound at this clinic. Very clean, employees are polite. Have to make appointments after your Doctor sends the test order. Never had long wait time. read more

Receptionist is really rude to every patient who has walked into office. Telling them she has no time and really busy. I can't believe I just heard her tell a older gentleman this !!! read more

I would highly recommend California Medical Imaging. The environment is soothing and clean! The employees are so kind and caring from the front desk, to the technicians, to the radiologist himself. I felt like my sister really mattered to them and I know I'm right! I would not hesitate to recommend! read more

Excellent experience, ALWAYS. This is my fourth visit to this medical imaging service. The experience is genuinely the same each time with a pleasant greeting, And information exchange that is concise and clear. Something that you wouldn't expect for an office that deals with people that quite possibly are in pain. From the front desk to the back office, patient care is obviously a priority. I highly recommend this office for any medical imaging needs that you require. read more

The front staff was very nice, but the US tech was rude. I went in for a Ultra Sound. The US tech called me back, didn't even introduce herself to me, and tells me to lay down. She went against the drs order on what kind of US was to to be done. I told her why the other US was requested. She then tells me that she got really good pics & didn't need the other kind. I'm glad she's smarter than the Dr. (Insert sarcasm here) she was very rude. I'm never going here again. read more

I was very impressed with the staff here at CMI and highly recommend them. They made me very comfortable and were professional. Not a long wait either. read more