Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO). Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere. read more

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This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth coming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com read more

We have a college rental that was unfortunately destroyed last year by 2 tenants that threw parties 24/7 and had two pit bulls that I doubt ever went outside-the downstairs carpet was destroyed. Deep Steam who has cleaned the carpets for years, said there was nothing they could do, the carpet had to be replaced. Neva came to measure quickly, made excellent carpet recommendations and had the carpet ordered and installed faster then I could have imagined. Thank you! read more

California Renovation - New carpet in rental - Flooring Near Me - Chico, California

I shopped around for about 6 months before I decided to use California Renovations for the flooring of my 2200 sq foot house. After meeting with Kevin Riley and receiving his very detailed and fair quote, I was confident that he was my guy for this job. He was responsive and attentive through this entire process. Troy and his install crew were equally wonderful and they worked so hard to make my home beautiful! Things I noticed: The crew was always on time...to the minute! They kept a tidy workspace and when they left at the end of the day everything was clean. I will definitely use California Renovations again for future projects. read more

I'm extremely happy with my new floor and the work and dedication from the salesman, Kevin Riley. I changed styles on him several times and then had to slightly postpone the project to get the bathroom remodels finished first, and Kevin was patient the entire time. I love his work and that if Troy and his install crew. What a change from my dark, dreary flooring. Looks almost like a new house. Thanks so much! I'll definitely recommend tour services to friends in the future. read more

Awesome place for residential and commercial flooring. As well as full kitchen remodle's. read more

California Renovation - Flooring Near Me - Chico, California

We visited their shop twice, picked out flooring for our whole house, a granite counter, and tile back splashes, Michelle came out and measured the entire house and told us she would call my wife with an estimate, and then proceeded to ignore all messages and attempts to call her for a week. I called and cancelled the request for an estimate. We're going to go with someone recommended by several folks in a local FaceBook group. read more

Do you want someone to show up when promised? Are you tired of broken promises? Then you need Carpet One! they totally remodeled my kitchen! Their design team are awesome! Their entire crew put 100 percent effort in making my dream kitchen into a reality! They started the project on June 30th and were done by August 30th! I mean they gutted my whole kitchen from was,ceiling,floors,cabinets and sink! They rewired the entire kitchen and now I have ore space and cabinets then ever! and Wow lighting! I cannot say enough about this company! By the way Carpet One is also California Renovations and they are located next to the Italian Cottage on Skyway! Tell them Karen sent you! read more

Carpet One Floor & Home in Chico Ca. is exceptional !!!!! They were wonderful at teaching me all the options of carpet, letting me make my own choices. Answered all questions promptly when dealing through phone messages. The carpet installers were professional, fast and cleaned up well. They work with me concerning costs, and instillation. I love my cozy new carpet. Feb 2015 read more

We recently purchased our first home and had to have all of the carpet ripped out and replaced. Carpet One answered all of our questions and were totally flexible when installing. Highly recommend! read more

My husband and I recently had a house fire. It ruined our entire house. Our insurance recommended Al Reinhart for our flooring. Man that was an amazing choice. Not only has he made the flooring decisions easy and showed us design ideas but he also when above and beyond by hooking us up with a contractor to do the rest of the house name Phil. Phil has been just as wonderful in the whole process. He and his crew gutted my house in two days while helping us throw away old furniture that wasnt even in the house just so we wouldnt later have to make an extra trip to the dump and spend more money on something they could just throw away in the dumpster they rented for those two days. The young guys that were on his crew ate are so polite and trust worthy. I never had to think twice about trusting them around my stuff. I still cant belive how quick they got my house down to the studds. I was so pleased that i treated them to lunch on their first day. I just wanted to do something nice because of how much they have done for us. Again cant get over how nice and down to earth his crew is. They will take care of u and make u feel like family. I highly recommend them for any remodelling and especially fire restoration because that is a special type of construction. Thank you R.C.O.\Carpet One! Im eternally grateful. read more

I have used Carpet One, (Chico), in the past with good results, so when I needed my house flooring replaced, it was a no-brainer. They helped us select carpet and laminate that worked with our needs and helped with color matching. They steered us toward a high quality carpet that was less expensive than the one we had originally chosen. I'm really grateful for that! The project stayed within our budget. The crew was friendly and professional, the work was done fast. The floors look great! It's been a year, and I still love my floors. read more

My 82 yr old mother hired a contractor, who in turn hired Carpet One to install a carpet. My mother paid the contractor, however the contractor did not pay carpet one. I talked to Carpet One and assumed they would go after the bond of the contractor. They didn't. Instead they went after a little old lady on a fixed income and put a lien on her home. My mother was a child during the great depression, putting a lien on her home means something different to her. Needless to say she was stressed, she dug into her savings and paid for the carpet a second time. What Carpet One did was legal, but was it right? Instead of going after the contractor and possibly losing future business with said contractor, they chose to go after a little 82yr old lady. As of this writing I am going after the contractors Bond and I've been told by the Bond company I will get reimbursed for my mother (what Carpet One should have done, after all, if Carpet One can spend time putting a lien on a home, Carpet One could have talked to the Bond company). Carpet One chose future profit over a little old lady's health. Carpet One would take money off a corpse eyes to be paid. In the future I and my extended family will avoid these folks. read more