I went to Wood Brothers Carpet to purchase a carpet for my kitchen. I have a German Shepherd who has bad hips and has a hard time walking on Leolium. He is always slipping. So I walk into the carpet store, the smell of fresh new carpet hits your nose like a chocolate cake baking in the oven. So Heavenly. Taylor greeted me, and I told him I needed a 6 by 8 carpet for my kitchen. So Taylor tells me we have 6 by 12 carpets. OK, let's go see them. So we went upstairs. It was like carpet heaven to me. There are so many beautiful colors and sizes. So I picked out one with the help of my dad, whom I sent photos to. Taylor gave me a nice price on this carpet. After I bought the carpet and Taylor put the carpet in my car. I told him I give you 2 thumbs up 5 stars and tons of kudos. You're doing a great job. Then, when I was in my car, I realized I had forgotten to buy three floor mats that were on sale for 3 dollars each. So I went back into the store and bought the three mats. Thank you again, Wood Brothers, for all the help you have given me. I give you 2 thumbs up 5 stars and tons of kudos. You rock in my book. I will be telling my friends and family to come here to shop for their carpet and Linoleum. read more

We had 2000 sq ft. of beautiful wood flooring put in March of 2019. After six months the wood was splitting and the finish was chipping off. My husband and I suspected that the wood was "green" . Mannington has a 50 year well written warranty so I wasn't worried, other than the inconvenience of having to move out and do it over. Mannington sent out their inspectors and they claimed the damage was our fault!! Something about humidity and that we needed to instal a house humidifier. Huh?! This is my third wood floor in this area and in 20 years, I have never had wood coming apart on the grain or the finish coming off. Wood Brothers were also shocked with the report results and went after Mannington. Even Mannington's local representative agreed about the faulty product, but Mannington Company stood firm. No deal! SO lesson learned - The 50 year Mannington warranty means nothing. Most of the time Mannington has very good products, but not every time. Wood Brothers has stood behind their product 100% and is going to do the whole job over free of any charges to me! Wow! Even floor removal and installation of the new product! Mannington corporation = BIG BAD COMPANY Wood Brothers = OUTSTANDING CUSTOMER SERVICE read more

Wood Brothers Carpet & Flooring - This splitting was happening EVERYWHERE. - Carpet Installation Near Me - Chico, California

We had our older wooden flooring taken out and new laminate put in. Wood Brothers had a very competitive price and their installers Dustin and Jennifer were extremely good. They worked really hard and made some really hard to fit corners of the house look great! Yes you can get laminate cheaper at Costco and do all the install yourself but no way could we have done such an incredible install without all the hassle. Absolutely recommend Wood Brothers and their installers. read more

Wood Brothers Carpet & Flooring - Hallway - Carpet Installation Near Me - Chico, California

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Absolutely amazing service! Everyone, from the floor help to the actual owner, top notch! Very friendly and helpful with keeping the cost down. Thank you! read more

Had Wood Bros install new bedroom carpet November 2020. A Few months ago ugly spots appeared apparently from water intrusion from our concrete foundation. Craig came out and looked at the damage and said they'd take care of it. There weeks later, new carpet installed today by George. Looks great. We couldn't confirm where the moisture came from, but sealed the foundation ourselves and paid George to move and replace furniture. Wood Bros covered all of the other expenses. In 2019, Wood Bros installed hardwood flooring throughout the rest of the house. They did a great job then too. They do great work and standby it as well. Highly recommend them. Jim B Chico read more

Really helpful and knowledgeable of flooring. Hugh selection of all types of flooring Very pleasant estimator. Installer on time, worked hard, friendly and did an excellent job. read more

Everybody i interacted with here was amazing. I needed more of a vinyl plank flooring than they had in stock in the color i wanted. They made ordering it over the phone a breeze and called to let me know when it was ready for pick up. As we pulled away one of the pallets on our trailer actually broke causing the flooring to tip off the pallet. Lucas was quick to come help us deal with the issue without us even having to ask. I will be buying all the flooring for my house from them. read more

The owner of Wood Brothers went over and above for us after we hired a bad installer. After our hellish experience Craig (owner of Wood Brothers) introduced us and referred us to Steve a wonderful guy and great installer. Thank You Craig and Steve read more

We just had a great set of floors put in. The floors themselves look wonderful, but ZERO cleanup before/during/after. So now I have thrashed baseboards and dings and a hole in one wall and dust everywhere and my whole house needs a deep cleaning now. Not what I expected at all. Looks like I will have to repaint all my baseboards and my walls around them in spots as well. read more

Not only does Wood Brothers have great customer service, but they impact the community. Aside from their business they give back to the community, interact, and make everyone feel important. read more

My husband and I just purchased carpet & installation for our new home last weekend and we're thrilled with our experience with Wood Brothers. We were helped out as soon as we walked into the door and weren't pressured to make a purchase right away on anything (even though we ended-up doing so!). Craig was a great help in finding us exactly what we were looking for - even if we weren't 100% sure on what we wanted! The pricing is very good and the selection is pretty-much unbeatable (we checked out Lowes and Home Depot - Wood Brothers has FAR more of a sample selection on hand to see and touch). Can't wait for the installation! Highly recommended! : ) read more

Wood Brothers Carpet & Flooring - Great selections! - Carpet Installation Near Me - Chico, California

The company was amazing, timely, professional, and friendly. The installers were true professionals and impeccable workers. I would highly recommend them. Our installers were Robert on the first phase and Jose on the second phase and they were amazing. Our whole house received new carpet. Great experience! read more

We have worked with Wood Brothers over the years. They are always so nice and knowledgeable. I would make sure you stop in and check out their stuff read more

We have been searching and researching vinyl plank flooring for a couple of months. We found great deals at Wood Bros and drove from Redding to Chico to buy. They were AMAZING!!! Great service, great facts, great experience! We chose our flooring, they loaded a pallet and a half for us, and we were on our way all within around 30 minutes. Unfortunately, when we got it home, it was the wrong color tone for the existing woods we have in our home. I was heartbroken because I really loved it and it was a great deal. We drove back down to Chico the next day. They were all so great and understanding. No questions asked, they unloaded the pallet and a half and refunded 100% of our purchase. They even let us keep the install tool that we forgot to being back for no charge. Would definitely recommend this great company and will be back for flooring purchases in the future! read more

We had our ugly carpet replaced with laminate flooring. The whole experience was wonderful, from the seller to the installation. Steve and Morgan were very professional, always on time and very friendly. I would recommend Woods brothers to Everyone! Thank you so much read more

I was disappointed with the carpet install. I felt the installers rushed through and could have paid closer attention to detail. I love the carpet I choose and padding but now have to touch up all my brand new and freshly painted baseboards where the installers cut into them with their razor knife. Wouldn't recommend their install service if you take pride in your home and quality workmanship. read more

Wood Brothers installed our new carpet two months ago, and we are still thrilled with the carpet. Our original carpet selection could not be delivered from the manufacturer on time, so Wood Brothers allowed us to choose a style available in their warehouse, and did not charge us the additional cost difference. The carpet is excellent quality, soft and beautiful. The staff came on schedule, and provided high quality installation, which was included in the price of the carpet. They also installed excellent thick padding underneath as a standard feature. I highly recommend them! read more

Thank you for awesome customer service... Lacy and Craig..and the installers went above and beyond my expectations...Michael and his crew were exceptional..polite, helpful, clean..differently the right people for the job! read more

I recently had my whole home done in their waterproof vinyl. Their staff was very knowledgable and were always checking in to help answer any questions during the whole process. The owner and manager were extremely helpful as well making sure we got the best flooring for our home. Highly recommended! read more

Wood Brothers Carpet was absolutely awesome! I wasn't sure what type of flooring I wanted and their salesperson walked around with me and let me take a bunch of samples home. I picked out the floor and they were able to get it installed quickly and their installers were professional, showed up first thing in the morning and worked until late in the afternoon to make sure they finished on schedule. read more

I found the people there to be indifferent and actually rude. I came in looking for a vinyl pattern and they brushed me off, told me to go look in their storage area by myself. When I had a question they were irritated and obviously didn't care to help. Thing is, I was also in the market for new hardwood for a large area and will NOT be shopping there for it! read more

Great customer service and lots of choices. I had 3 different salesmen help me and they were all very informative and patient. Much better than just going to Home Depot. read more

I paid $1733.50 for flooring. The floor was put in incorrectly the first time, and had to be re-done. It was done wrong yet again. They didn't sand/ fill or prep the floor so the planks could lay flat. From hallway to kitchen the floor lifts in places. Annoying. Not only that, there are areas where the flooring doesn't even reach the wall and there are gaps. The rep from Wood Brothers came out and said they could re-install but he couldn't guarantee it would be any better. So I reached out to Eternity Flooring who manufactures the floor. Emails, calls....no response. The floor cannot be warrantied in the first place due to the faulty install. We had a water leak under the sink. Wood Brothers and (according to Wood Brothers) Eternity (the manufacturer) are saying that any water damage voids the warranty anyway. Wood Brothers referred me to other installers in the area and I'm assuming he wants me to pay for another install. Craig (Wood Brothers) spoke to my husband and promised to send him a report on what they saw; nothing came. I spoke to Craig and was promised a report on the warranty issue; nothing came. I'm going to file a complaint with the Attorney Generals office today. Over $1733.50. Wow. read more

Wood Brothers Carpet & Flooring - Carpet Installation Near Me - Chico, California

Worst place I have ever delt with. My parents paid close to $1800 in cash for there flooring. They had 5 boxes to return after the job was completed. When we took the boxes back, we where informed that they do not give cash back. You could get a check in the mail or put it back on a credit card. We paid cash and wanted cash back. They do not tell you any of this when you pay cash. They take your cash and screw you when the have to refund your money. read more

Do not use this company . The installers were very unprofessional and messy. Multiple things wrong with the install that the owner had to hire a more experienced contractor to come over after the job was done to fix all the mistakes . Still to this day 5 months later things r still not right . Installers did not cover my floor vents and my air vents tubes have chunks of wood and saw dust and the owner still hesitates to have them cleaned properly . The installers cursed all day long and fought with each other. They left a pile is saw dust on my front lawn which killed my grass. Base boards were not put back or sealed right. Very unhappy with this company . Save some money and heart ache and a mess to clean up and use a different more experienced company . I wish I did read more

In spite of my faulty measuring, Wood Brothers came through beautifully!! They carpeted a new deck that I had made a mess of while trying to do it myself. I'm sure I will never try to measure or lay flooring by myself ever again. It's SO easy and affordable to call Wood Brothers! In addition, for a minimal fee, Francisco stretched my indoor carpet and made it look great. I'm wholeheartedly recommending Wood Brothers!! read more

Had a great experience with these guys. Needed to install carpet into a rental unit and the Process of selecting and scheduling was good and easy! Good cutomer service which is important to me! One hicup in the process was that I wasn't told I needed to have the heater working during the install so I had to have them come back on a second day to stretch the carpet! They came right out when I called and had the heater working. My experience was good and I will be doing business here again! read more

I came into wood brothers carpet and was pleasantly surprised. They had a huge selection! I bought some carpet and had it installed in my spare bedroom and was very happy . I will definitely be using them again. read more

I have some old flooring I wanted to match up so I called wood brothers. The person I talked to said I could come down and we could try to match it up. I drove to Chico and the person I ended up talking to was abviously not interested in helping me out. I asked if they had anything that had the same looking system, an his answer was I don't know do we. I left. read more

Woods Brothers came highly recommended, good selection and had everything we required for our flooring needs. Carries a lot of items in stock so we didn't have to wait and got product installed quickly to meet out time line needs. This is where my frustration began - installation. We had our entire house flooring replaced with high end carpet, padding and floors. Installer Mike seems like an honest gentleman, chipped our bathtub when moving toilet to do bathroom flooring and advised us immediately, stated it would be taken care of and two months later and many attempts Woods Brothers still hasn't resolved the issue. Great initial customer service, but the minute we called to have an issue to report they would not return phone calls, when calling I was repeatedly routed to owner/manager Craig and it would take multiple calls and a week or more to establish contact. It was always the same story gone for the week, out for the day, at lunch etc but a week would go by and not be contacted. After over a month of following up we finally got some minor bumps in carpet, corner seam, closet runner issues resolved by installer Mike and advised they would be back in touch to schedule bath tub refinishing of the damage. No contact to ever check on resolution by Woods, no resolution to all issues were resolved, damage never reconciled. read more