I love this store, esp this location. Ample parking and the staff is always really nice and…read morehelpful. I stop by here about once a month bc it's close to Costco so I usually hit this spot up right before my monthly Costco visit. They have really fun seasonal treats to eat and also seasonal items to decorate with. I really love their furniture and candles, too. They have great gift items and good coffee and tea selections. I used to live in Europe and I appreciate their European food treats. I got a bunch of honey fr Germany this last visit. It was well priced and pretty delicious! Glad to have this store to visit when in Chico!

Went in to buy candles. Got candles from the bottom shelf . At checkout Maya told us they were not…read morediscounted but agreed that the advertisement is misleading and advised that the bottom shelf was overstock. She asked her manager Sara to assist in making this right. Sara declined and stated no discount and that it was not misleading as the bottom shelf had no clearance sign on it. Upon checking out Sara had attitude and continue to tell me that I was wrong on thinking this display was misleading. Maya remained nice and helpful.

I just wanted to thank Go Green for such great service. I desperately needed the carpets cleaned in…read moremy new rental because I am super allergic to something that was left behind, the previous owners might have had cats or a hamster or something. I called and he gave me a quote and squeezed me in the same day for a small job (about 100 sq feet or less). He kept me updated on when he would arrive (since he squeezed me in last minute) and charged me a very reasonable price. My carpet smells nice and clean, I can't really tell visually since it's a very dark carpet, but I'm already breathing a lot easier. He was very nice and personable and I'm glad I went to someone local who cares so much about customer service! I would definitely suggest anyone in the Chico area come here for any of their carpet cleaning (or other cleaning) needs!

I scheduled carpet cleaning for 3 rooms post move out. David has a minimum $ which includes 4 rooms…read moreso he kindly offered cleaning for any rugs as well. He does not nickel and dime like other services I've used in the past and I love that the products are non toxic. Even with the minimum charge, I'd still say he has the best prices in town for such a high quality service. David was extremely responsive and accommodating to my scheduling requests. He is very knowledgeable, thorough and trustworthy. Will be hiring again for all future jobs, highly recommend!

I was initially worried when they put off our cleaning for appointment for a week due to an…read moreequipment issue, but they showed up on time and got the job done before the holidays! The carpet looks like brand new! It was a tough job but they were fantastic! Thank you!

Poor customer service. Rude and condescending. They did a terrible job of repairing an old Iranian…read morerug.

Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com

I have to agree with some of the other reviews. Some of the items in the store are extremely…read moreoverpriced for the quality, and the customer service is a little lacking. I was greeted promptly when I walked in on a Wednesday afternoon in June, but that was it. Since reading the poor reviews about the customer service, I decided to take this into my own hands and approach the sales lady with questions and get her more engaged. I entered the store in flip-flops, a T-shirt and jeans by the way. So it probably was pretty obvious that I wasn't going to buy anything. I think that they may have the wrong personality behind the counter at this store. They need to have somebody that's more engaging with the customers. After a few questions and breaking the ice the sales lady did ask me if I would care for a cup of water or coffee. That is a nice perk to offer your customers, but it almost felt awkward. I feel like if the woman would take the time to offer every customer a beverage as they entered, they would feel more welcome. The store isn't exactly flooded with people. I was the only one in there until a couple of ladies came in about 5 minutes later. Perhaps she's afraid she would be spending too much time making beverages , which is understandable. I will return to the store, because I love what they have here and it is well laid out. I definitely get a lot of decorating ideas from walking into the store. They offer rugs, linens, bedding custom furniture, clothing, soaps, table decor, coral, candles, etc. Update: I have had a few more opportunities to experience this store throughout the year (2016-17). Improved customer service. I enjoy coming here.

Rude rude rude, glad you're going out of business but I wouldn't come back anyway. Sorry to waste…read moremy time stopping by in the first place and sorry I don't look expensive enough to shop there to be given the time of day by your staff. You'd think that all the negative reviews over the last 15 years about your staff you would maybe work on it but I guess it was never a priority. Happy retirement and good luck to whoever the lady was who didn't help me, maybe try something besides customer service.

Deceiving price match guarantee policy. Be aware they price match the whole order not item to item…read more So if buying several items buy each individual so if the price goes down they price match it! Store manager tried to tell me I wouldn't be able to buy each item separately. Yet I didn't receive a discount for buying multiple items. I could have easily purchase separately. This makes zero sense, what if I found a store that didn't carry all three items! Then what you wouldn't price match?! I did edit my review because their furniture is far superior than other furniture. Yet they do have a long delay due to Covid right now, so hopefully my new furniture holds up like my current La-Z-Boy furniture has for over 10 years. When it comes to the price match I still recommend ordering separately in case each item goes down in price. Ordering separately really only effects any shipping offers they may have for buying multiple items. Today I received a phone call from the store manager who was able to reduce my overall order by approximately 140 dollars. The price difference was 220. It's not the full amount but I am still satisfied with it because it didn't effect my free shipping offer. So moral of the story is to still order separately to assure they price match individually items vs whole order to make sure your getting the lowest price!

I made the mistake of buying a recliner here. Once they deliver, even if you don't accept delivery,…read morethat is "your chair". Ours wouldn't go together. Took at least 3 months to get our imperfect chair. Small refund. I despise this company. Never again.