Customer service was horrible. A male associate and manager "Cat/Kat" were snotty, rude, and condescending while answering a question about a transaction. It's destructive to the brand to have such attitude and arrogance because they're in charge of the store. read more

Me encanta su ropa interior y el servicio excelente su ropa de mujer muy bonita sus sacos pantalones

my deep disappointment regarding the unprofessional and unacceptable treatment my wife and I received today at your Calvin Klein store at the Citadel Outlets. The incident occurred on [today's date] at approximately 2:10 PM and involved both the cashier and the store manager, Vanessa (as she identified herself). My wife and I requested assistance locating an item. The cashier told us none were available, but when I went to check the floor myself, I found the item. While my wife waited with the cashier, the cashier moved away and told us we would have to get back in line again--even though I had just completed a purchase and we simply needed assistance with the second item. When we asked for clarification, the cashier called the manager. The manager approached us raising her voice, and both she and the cashier began speaking to us as though we were causing a problem, despite our calm request for help. The manager repeatedly insisted that we return to the line, even though our situation required no additional checkout--only assistance. The situation escalated when the manager began screaming, dismissing our concerns, and instructing the cashier to ignore us and "help other customers." Her tone and behavior were disrespectful, hostile, and completely inappropriate for someone representing a high-end brand. We felt harassed, discriminated against, and humiliated in front of other customers. As we left the store, the manager continued yelling after us, sarcastically saying "Happy holidays, come back!" in a mocking and intentionally loud manner. This was extremely unprofessional and made us feel targeted and unsafe. We left the store feeling shaken, disrespected, and regretting our purchase. This experience does not reflect the standards of service one expects from Calvin Klein, especially at a flagship shopping destination. read more

So, I went to the Citadel Mall yesterday, walked into Calvin Klein with four other people. From the beginning, I felt like we were being watched the whole entire time. The store was full of people who had strollers large bags, large purses, and they were not considered a suspect. The sensor was constantly going off while people were entering and exiting and two workers in particular were not paying attention. They were paying attention to me and my party that I was with. It was five of us total three African-American one biracial one white. I noticed one of the persons that I was being with was being watched. She was African-American with her mixed friend. I was standing into the side with my mother who walks with a cane we both are African-American. We were waiting for the people in our party to look around and finish picking and choosing what they would like to purchase. This was Saturday, November 1, 2025. The time was between six and six thirty. We were in the women's section at Calvin Klein at the Citadel mall. Two employees Latina women who had tons of make up on looking like clowns, kept walking around staring patting tables and never not once did they say hello how are you? Are you finding everything OK? No questions were asked. They just kept looking at us as if we were suspects and then looking at each other from across the room like no one paid attention to that. I was so disgusted because we weren't doing anything wrong. I had a small mini backpack. I had a hoodie on jeans because it was cold. I didn't have a oversized purse so I didn't have oversize jacket. I wasn't walking around mysteriously. We were literally just standing there viewing what our party was buying. Issues like this results in lawsuits and I feel like if you were not used to different types of people and you want to assume that a certain specific race does certain things when all people do things that are not right is beyond ridiculous at this point. I could've filmed the whole thing and filed a lawsuit. To be watched the way I was being watched the way my party was being watched we were just innocently . Everyone else in the store were able to do it freely they were not physically under surveillance. For them to be a minority and to assume that another minority would do such a thing is redundant, remedial, and ignorant. I really feel a lot of of the associates in that establishment and overall in that entire mall, need training and customer service on how to interact with all types of people not just people that look like them. I will not be returning to Calvin Klein. I have no interest in buying anything in the store. I do not want you guys to reach out to me because I really don't care to go into a store that does not want me or want people that look like me to enter. The fact that so many families with strollers and bags and large totes that they're carrying around, could easily steal and be stuffing things into that purse were overlooked, and the people that look less intimidating were watched and followed thoroughly because of our race . I would really hope in the near future things will change for the next individuals that decide to enter that establishment be treated way better than we were treated. To be ignored not addressed no hello no questioning of you finding everything OK just glances constant stares. Pivoting around me in a circle on the side behind me everywhere where I look they were there, but the store was full of people again so to me it makes no sense. Others may try to portray this scenario into saying that it was just them fixing the tables. I highly doubt it because soon as we entered that particular area that's when they came over there and other people were messing up tables left and right, and they were not on any other side only where we were watching constantly without any interaction making us feel uncomfortable. The next person may not be so gracious they may actually film them and put it on social media, and watch social media share those ladies information especially if they have a large following. Get it together Calvin Klein at the Citadel mall ! read more

Parking is a hassle sometimes, but if you're willing to park far or in that parking garage, you won't have a problem. Got myself some microfiber hip briefs. I just like the brand. My experience with this brand and the purchase I made; I feel these briefs don't keep me as warm. The texture is nice, but they still ride up. So, maybe I'll go a size bigger, but I think I'll stick with another brand. For about $7 a pair, the value is worth it, but for comfort, I would not recommend. Fast service. Constant restock, and big store. read more

The worst customer service ever.. they need to get customer service training there's an incident where we had our mom pick up the clothes and she was ready for us to pay for it but the man in the front did not let us go in and told us that we have to stand in line.. I respect that but at the same time store lost our business... Not a Mickey mouse purchase but over $400.. anyways management please train your employees better and not to be so grumpy read more

This one-star rating is for their online "no price adjustment" policy for two sweaters I purchased two days ago and to be delivered to me in four days. With every store providing "price adjustment" there is no reason for me to shop here. read more

I was happily shopping for dress pants with my new born baby ( & family) and one employee turned my whole experience sour. I witnessed him push my mother while she was standing in front of our baby stroller. I told him to say excuse me and he responded with, "I did say excuse me". I asked my mother and she told me he pushed her out the way. That he did not even give her a moment to respond. The employee was extremely unprofessional and I will not be endorsing this establishment anytime soon. Please have management reach out to this employee and have him learn what customer service means. I am attaching a picture of him so that he can be easily identified. read more

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Hey so I created a yelp account just to warn people about this one person working there, i've been going to this place more than once, and this employee was literally rude he didn't let me pass by to look at the t shirts he was fixing but luckily I was able get his name, it was malaki he was so rude and gave me a terrible look. will for sure never come here. i made sure to call customer service too read more

Rude employee at the cashier. Refused to apply the 15% we got from the TH store. When you buy at TH, they immediately gave you a 15% off at CK store. So we went but they refused to apply the coupon saying they already got 20% off no more reduction not possible to combine with other reductions. But they applied the 40% reduction already on the item. It is not true. I asked before i bought them it should have been 40% 20% 15%. read more

I really like this outlet. It is conveniently located near my house. My favorite stores are H&M, Calvin Klein, Under Armor. read more

Calvin Klein - Men's Clothing Near Me - Los Angeles, California

Always some deals here. My favorite racks and sections with 50-70% off items. Great gifts available year round. Hit and miss with employees here. Many good experiences but some bad also. read more

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I absolutely love this store! Not only do they have great clothes but they have amazing bras. A very large variety. I walked out it's 3 bras and 4 pairs of undies for 100$ that included their in-store discount and citadel saving card. (If you check in using Yelp, it will prompt you to go to customs service for a free card. Show them the review and it's free! Additional discounts for a variety of stores) Check it out! read more

Calvin Klein - Men's Clothing Near Me - Los Angeles, California

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Worst experience at Calvin Klein at citadel! Tonight an employee discriminated against me for the way I was dressed asked me to leave my bag with her because she thought I would steal something and the worst part was that my daughter had to witness this and she also said it in front of another customer! That was so humiliating, I spoke with the manager and she didn't even apologize for the horrible experience... I rated a 1 because it wouldn't post unless rated but they don't deserve anything! read more

On the hunt for underwear? I was. Off I went to the clearance section of this already small outlet store. Like any usual store, clearance items are all the way in the back. The men's selection was very small, limited to one display side. None of the styles I was interested in, but the prices were fairly reasonable. Walked out of the store empty handed, but wouldn't mind coming back again. There's a huge selection of tops and bottoms in the store. Everything is organized and well kept. read more

The Calvin Klein outlet branched off and opened a separate location for just underwear and lounge clothing, so there are now two separate CK stores in this outlet mall. This is where you can get mens' and womens' undies, bras, nighties, robes, and tees - mostly at 20% off the tag price, with a small clearance rack of stuff at a higher percentage off. There is also a small selection of belts and shoes. My fave things here are the super soft modal lounge pants (for men and women), the mens' t-shirts and boxers, and the bras. They even have an instant-reply text that will give you $5 off your purchase, and you can cancel the text subscription immediately after you walk out the door. I love everything Calvin Klein, so I always make sure to stop in this store AND the regular Calvin Klein outlet store across the courtyard! read more

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The people here are nice and will ask you if you need help if you make eye contact. Cashiers however seem very inexperienced. I had some gift certificates and a coupon and it took them a couple tries to get it. They applied the coupon to my smaller purchase. Not cool.. Also, their clearance stack is a mess. It's not a big store, but you see tons of regular items mixed in within them. They don't label their clearance items in any special way, so I would recommend double checking before even trying them on. read more

Contrary to the previous review I found a very large selection of men's underwear, and as the previous reviewer noted well below retail. I paid $39 plus tax for a pair of Calvin Klein's online yesterday, and saw the same item in this store for $26. Hundreds of items at 40 per cent off. What did surprise me was so many Russian shoppers! I heard more Russian than English and Spanish combined. The entire parking lot was packed, and this was an ordinary Tuesday weekday. Not a weekend, or holiday. read more

This is one of the nicest retail store in the Citadel Outlet. Most outlet in the mall is messy downgrade from their regular retail, but not this one. The best part is that there is good amount of clearance section, which actually can find in your size. Too often other outlet, only size get real good discount are the extra-large size which only very tiny amount of customer will be benefit, jeez if you are obese. That is some real saving in clothing. If you first timer, take advantage of sign up the text promotion which you get $5 off. Make sure that you sign up their preferred card, which you get points for whatever amount you are purchased, the card does look classy too. I think this is the nicest clothing for men in this outlet. read more

They have a huge selection of clothing but i was so disappointed that they didn't have any coats. They have them online and you figured they have them in store, WRONG!! They don't! So I wasn't able to try any on :( read more

Lines are long and only a few cashiers. I do believe the best time to buy would be on a Monday. There are many people over the weekend and being outside just makes things worse. I expected great deals for shopping, but was so disappointed. read more

Horrible service. Holidays are near and literally 2-3 cashiers runnin it. While other staff are lookin around the store. At least 7 other staff are around. Terrible service. read more

Two years in a row of Black Friday shopping at Calvin Klein Citadel. They opened at 10pm this year instead of 12 midnight last year which was nice. We arrived at the Citadel at about 9:15pm and parking wasn't bad at all. We came, we shopped for 2 hours, we left. Easy in, easy out. While we were waiting in line to get in, we kept seeing all these people in black shirts enter the store - it must have been at least a dozen. Those were of course employees and boy this store knows how to schedule for Black Friday, because they REALLY kept the line moving. Calvin Klein tends to fit me quite well, and being a guy who doesn't really like to shop, I like to try and make this my one-stop shop once a year. And they have some really great deals too. In addition to the 30-60% I got on all the clothes, I also got an additional 15% for being a preferred member and 10% for Black Friday. So I got probably about $500-600 worth of clothes for a little over $300. I literally spent 2 hours shopping here. At the end of those two hours, there was a line out the door to get in, and a line that wrapped all around the store for the registers. I tell you, they are at the top of their game because they really kept that line moving. What seemed like an hour or more wait ended up only being about 20 minutes. Christian the manager there also helped me figure out a mess up with their preferred program and let me use a $25 Rewards Certificate from last year that I never received. He also let my fiancee back in the store to stand in line for me, while I continued to shop. All in all a great experience, this is well-run store with fantastic customer service, and I will continue to frequent on Black Fridays with Calvin Klein. read more

i was back here not for black friday but for the saturday after that. i don't know if there's a name for that but i'm sure some marketing yutz will make one up. this remains a good place to go get some nice decent lean clean basics. yes some of the stuff is trendy and worth 1 season only. but there's still enough good clean modern but classic stuff that you can find lean mean nice clothing that will look good for a while. staff here is always very friendly while always harried. but they do try to help you out and even if flustered, they seem sincere. kudos to them. this place is a good reliable spot for me. read more

Horrible cashiers. They take literally 30 minutes in each person like how Sloan can you be and idk why they did not implement another cashier thru I pad. Wrong information given too about store returns. read more

This location is by far the most busiest and best Calvin Klein in the greater Los Angeles area. Camarillo and Orange do not even compete in volume. By a long shot too. The employees are also very engaging, Arturo welcomed me openly and inquired about what I came in for. He is so friendly and with his help I was out the door sooner than I expected and trust me I was planning on it being a while. I work in retail myself for almost 20 years now and the customer service I received here meets the standard, will be coming back very soon! read more

to be honest man i come to this store because i don't know if it's weird but i only go for this one girl so i rate the store infinite starts i don't know her name but you fine and if you see this hmu read more

I had a terrible experience at this store. I did not mind the 1 hour I had to wait to get in the store but the moment i went inside this employee named Dion started following around to the point I felt very uncomfortable. Twice he asked me if I needed anything and looking at my bags that I had with purchases from other stores maybe thinking I was going to steal something. I regret being a preferred customer for many years. I will never go to this location again. read more

Today I bought here two bags, jeans and sweater and I love it so much!! I recommend you this store :)

Calvin Klein puts out some proper menswear. Of that I am a fan. What I am not a fan of however is that this location carries a ton of fly gear but nothing in a size that would fit someone that eats on a regular basis and is taller than a fifth grader. C'mon CK! How bout a big and tall section? Okay okay how bout at least a rack! I found a grip of Dress shirts that I wanted to rock but alas nothing with a necksize bigger than my wrist. Pinche "slim fit"!!! Walked out empty handed... read more

Don't order from online store they do not handle the customers very well. I ordered a duvet set.. after 2 separate returns they still didn't send the right set rather just an individual duvet... then they charged me for the shipping and deducted from both returns. read more

If you need work clothes this is one of the best outlet stores to shop at! They have all the basics: pants, shirts, sweaters, dresses, etc. and their prices are very competitive considering it's Calvin Klein. Now that I'm not working I don't always find something to get here because it would just end up in my closet, loved but unworn. I got an awesome dress here that I could wear to work or just casually that many people have complimented. So Yay! I'm a fan. read more

I came here to shop for shirts and liked the large selection. The prices are pretty good; the regular price here is comparable to the sales price at a department store like Macy's. The staff is usually friendly and helpful. The only downside is that the checkout line can get long during Fridays and weekends. read more

Kenya helped me find the perfect denim for work today! She was very helpful and nice. She even saved me money by showing me the styles that were on clearance. read more

We couldn't wait to get out of this place, the music is loud and the merchandise is poorly organized.

Pretty well-stocked store. Join their rewards program and get ongoing promotions and discounts after $200 +/- in purchases. They seldom have XXL regular though. The design are contemporary. I like their wallet selection. Toward the end corner you'll find the 60% off stuff. Their steel ties are top notch. Shorts are trendy and roll-up button shirt get compliments even at Rodeo Drive~ four stars be/c I'm feeling stingy today and for not finding my XXL size~ read more

The service is amazing it can and should be better but there's no problem with it now ! Walking in the store you get greeted by a worker the store is nice clean fresh and very organized !! Make sure to ask for for help or any question you are concerned with the staff are very helpful I was looking for a pair of jeans and the staff did everything they could to get me the perfect pair the staff also tell you the deals and what's new in great store I would recommend it! Don't be afraid to ask the staff are approachable and helpful read more

i agree with Lucy Y, The modal line is amazing!! i also like the friendly environment the staff creates, its always fun going in there and seeing all the new product they get. i just wish they had a better selection in shoes. read more