Loved the experience at Langdon Hall with a large room that had a tub and shower plus a comfortable…read morebed. Service was top notch especially with Angel looking after us for the fat bikes and smores. Wine tasting was also a great time with their sommelier explaining the wines and possible pairings. We were on the second floor while other friends had the larger suite with fireplace. Somehow, they didn't use it but it was smoking when returning from dinner. Hotel gave a discount next day but I told my friends to contact front desk right away. The stay included dinner which we upgraded to the 7 course as well as breakfast the next day. The water from the tub fir bath bomb was yellow so needed to re fill tub before dropping the bomb. Review for both meals will be on restaurant. The greenhouse was nice as well as the hiking trails but we noticed that there was a Santa brunch next to the spa which looked really good.

We had an incredible stay here. Spa was very relaxing, and all throughout the estate, everyone was…read morevery courteous. If you are in need of an escape, then this place is sure to deliver. Their restaurant is top class, and the whole place is impeccable.

Staff were polite, but the room smelled old, musty. For a one night stay it was ok but for multiple…read moredays maybe not so much

The good: reasonable rates, clean rooms, lots of amenities including free wi-fi, swimming pool,…read morecontinental breakfast, etc. The bad: my BF actually had to fix the printer himself because we were in a hurry to print out our airport shuttle confirmations and had very little time to see Toronto. The funny: the decor inside the rooms is awesome. If you like bears AND golf you're going to love it. That's all I'm going to say. The staff seemed pretty nice. If you're looking for a clean room for a few nights that's close to a lot of strip malls, go here.

This was, by far, the worst hotel experience I've ever had…read more During my stay, when sitting in my room, I detected a rotten sulfur-like stench. I was concerned what it could be, so I informed the front desk. I started feeling light-headed as a result, so I sat down in the lobby. Almost half an hour after reporting this, I tried going back up again. However, as soon as the elevator door opened, I was immediately struck by an incredibly strong smell, and it was impossible to breathe. I went back down and told the front desk again, but they hadn't looked into it. I was unable to stay in my room this whole time. I warned them about the urgency several times (it could have been a gas leak, and it was causing me to feel lightheaded being up there even briefly, so it seemed dangerous), but they remained unconcerned. My partner came to pick me up, and she confirmed that the smell was unbearable and that something was wrong. I left the property immediately in fear, and remained lightheaded for several hours afterwards. The experience doesn't end there. We raised this concern with the general manager of the hotel. He apologized for the incident, but said it wasn't their fault. Maybe the original issue wasn't the hotel's fault, but their negligence in handling the issue certainly was, leaving me in the lobby with no idea what was going on for over half an hour. He offered some reward points as compensation, but it was an unreasonably low amount, given the severity of the experience. We requested more points, and he promised he would get back to us after the weekend. He did *not* get back to us after the weekend. In fact, we called and sent a few emails after then, and he ghosted us for almost a month. As a result, we contacted Marriott group again, and he finally got back to us. However, he simply said the situation had already been resolved (despite his promise of getting back to us). He was ignoring us since he claimed he had "more pressing matters" to deal with. Finally, he wished us a good weekend and rudely hung up on us. To pre-empt some comments. First, we said that we would post our complaints publicly. He said that he would instruct his social media team to say we were being "unfriendly." Obviously, we would disagree. But this is our word against his, and there's really no way for you (the reader) to know who's in the right. Nonetheless, it seems unprofessional to threaten this to a guest. Secondly, a reader may wonder if we had already gotten enough points, and were just getting greedy. Again, I don't think so. But even putting these two matters (which may be subjective) aside, I think that either of the following two points are completely unacceptable for any organization in the hospitality industry: a) To ignore a guest's urgent concerns during their stay, when they have come to you many times, and are sitting there in the lobby waiting for a response, b) To promise to get back to an unsatisfied guest, subsequently not do so, and then ignore their messages for the following month. Would strongly recommend against staying at this property.

Great service, friendly staff, clean rooms and a comfortable stay…read more Dinner at the hotel restaurant/bar is surprisingly good (try the burger)!

Review: 1 out of 5 stars…read more I just checked into the HGI for a friend's wedding, and unfortunately, the check-in experience was really disappointing. When my friends and I arrived, we were barely acknowledged by the front desk staff. The lady at the desk, whose name was Rosa, continued her conversation and didn't offer any kind of welcome. She just told us to move to a different computer without even a greeting. As a Diamond member, I was pretty surprised there was no recognition of my status at all. And then, when she asked for a credit card I didn't have on me, she just flat-out refused to check me in after she was about to hand me my keys. I offered to show my digital wallet. In the end, she told me I should have just done the digital key check-in on my phone, which would have avoided this whole situation. Honestly, I wish I had known that in advance because it would have saved me from dealing with the most unfriendly front desk experience I've ever had. Overall, definitely not the welcome I expected. There are two hotels in the same parking lot and I will GLADLY recommend them over dealing with someone who was complaining about her job to what must be a new hire when I walked up. If I were a manager, I would make sure Rosa does not do any type of training.

Desk staff and restaurant staff were very kind, prompt, and helpful. The room was fairly clean, but…read morethe desk and other surfaces had little dried spots. It was clear that it had only been wiped down instead of scrubbing at all. Cleanliness could be better. The restaurant gnocchi was very good and was hot and ready quickly. No room service but they will call and let you know when your order is ready. Overall it was a quiet and peaceful place to stay. Beds and pillows were comfortable.

Colonial Creekside is by far the best B &B I have ever visited. My wife and I went for a one night…read moregetaway. James and Don who run the place are so friendly and meticulous about every detail. The rooms are extremely warm and welcoming, there is also a beautiful indoor pool with a high cathedral ceiling. It actually felt like a trip to a museum with spectacular artwork and beautiful antique furniture. Much of the artwork has strong family ties and fabulous stories behind it. As stated, these gentlemen have thought about every detail down to slippers to fit you and robes to wear to the pool. The breakfast was far beyond my expectations, you order personally and it appears in the fridge. No sticky croissant and bear claws here. We loved the fact that breakfast was very personal rather than hanging out with Guy and Sue from Moncton around a big table There is also a grand property right on the creek although we were unable to explore thanks to the slush and mud. Overall, I would highly recommend this place to anyone. We will definitely be back!

My husband and I have stayed at Colonial Creekside twice and we loved it on both occasions…read more Colonial Creekside is a beautiful place! We stayed in the Chocolate suite both times and I can't wait to go back. The place is immaculately clean, beautifully decorated and the attention to detail is just amazing. The suite we stayed in had a balcony and separate breakfast/living room. Stunning! Let me just say I would live here if I could! Don and James are wonderful hosts; they're friendly, funny and thoughtful.

I enjoyed my stay. My cousin, who was getting married at the time, blocked rooms at this hotel…read more So naturally I booked a room there, and got the king bed guest room. Check-in was fast, even with the long lines. What's interesting is that the front desk has these little assorted vitamin tablets to put in your complimentary water bottle. I've never seen that before, but maybe that's what happens in a country with socialized healthcare. I totally appreciate that! The room itself was clean. The AC worked fine. I find that the air can be dry in hotel rooms, but I didn't experience any issues. The lobby has a lot of seating. The on-site restaurant had good food and great service. The staff was VERY patient with my big and loud family, which I also appreciate. The property isn't too far from shopping and restaurants. Though it was summer so the weather was nice. I can't imagine walking in the middle of winter, though I guess walking would be safer than driving for me since I'm not used to driving in the snow. The nearest grocery store is like a 5-min walk so it is doable. I recommend this Marriott property if you need a place to stay in Waterloo since it's close to restaurants, shopping, and the university.

We stayed overnight after our nieces wedding reception nearby. The bed was very comfortable, we…read morehad a corner suite so the room was nice and quiet. The suites are enormous and feature a king bed and pullout sleeper sofa. There's a good sized kitchenette area that's completely stocked with dishes and cutlery plus fridge/freezer, microwave, sink and dishwasher - no cooktop. Bathroom is large and well lit and the towels are nice and large. Front desk staff were friendly and helpful. The free WiFi is very good or you have the option to upgrade if you're doing something that requires a lot of refreshes. We had no problem watching Netflix and doing work without the upgrade. Parking costs additional - $12 per night at time of review. There is a small garage and lot adjacent and a large parking area beneath the hotel. There are electric charging spaces available also. Facilities include an on-site restaurant serving breakfast and dinner. There's also an indoor pool, sauna and gym. Everything is clean and modern and the central location can't be beat - highly recommend.

I spent last night at the Homewood Suites by Hilton in Cambridge. It is just off the 401, east of…read moreCambridge. Missy checked me in ... she was friendly and welcoming. A complimentary light supper is served during the week (the menu varies ... last evening it was soup and salad with grilled chicken) and you can buy beer or wine. A complimentary breakfast is provided. The room rate was about $200 (plus taxes) and included parking. There was a 24-hour on-site convenience store, along with an indoor pool, 24-hour fitness center and complimentary WIFI. I was going to have a bath ... until I found an empty shampoo bottle and short black hairs that didn't belong to me in the tub. Ewwwww! I also noticed a couple big smudges on mirror above the sink. There were about ten squares left on the toilet paper roll, which I found strange ... good thing there was an extra roll left. It made me wonder whether the bathroom was cleaned at all. Though there is a small shopping plaza next door (with about a quarter of the store fronts available for rent), there isn't much around ... you have to drive to get to restaurants, shopping, etc. I did go to the pub (other than Tim Hortons, it's the only restaurant around) in the shopping plaza for supper last night but it wasn't very good.

Stayed here on a business trip. Had a great suite on the third floor. Big bathroom with a very…read morelarge shower, kitchenette with full size fridge and a large comfy bed. It also had a nice desk with WIFI that was very fast. Staff were all very friendly and the room was exceptionally clean. Check in was smooth and the lady offered to try and find a corporate rate for me, since I was staying for work. Breakfast, which is included, had eggs, bagels, muffins, toast, yogurt, fresh fruit, etc. Only thing it needed was bacon! Would definitely recommend it for business travel. It also had a nice looking pool facility, but I didn't use it.

Better off to sleep in your car. The hotel has gone down…read morehill over the years. Cigarette burns in the top sheet. Mismatched coffee maker. The coffee pot was from a different machine and it didn't sit high enough to allow the coffee to drip into the pot which i thought was hilarious. No soap or shampoo. People in and out all night knocking on doors. Look to stay elsewhere. Believe me!

If you don't want to pay a lot for a hotel room this is the place to come. The lady at the…read morereception was friendly and helpful. The rooms were not too bad but you could see that it did need some maintenance in areas. It was a non smoking room but I could smell some smoke from hallway. I could also hear the people in the next room. The people in the next decided to play guitar around midnight. I called the front desk and they took care of it right away. They have complimentary breakfast but it's not much. I'm not sure if I would return.

Beautiful room. Very clean, very homey. Lived in the jacuzzi tub! Would stay again. Staff minded…read moretheir business it was pleasant. Hadn't stayed at a hotel in a long time it was a really nice experience

Quite, simply overcharged my credit card...My advice if you have to stay here and in the future I…read morewill not, retain your rental agreement. Klaus K