Great hotel, friendly staff and great amenities. Would have been five stars if it weren't for kids…read morerunning the halls late nights and early morning (during quiet times). A call to the front desk resulted in them sending security which resulted in an hour of quiet. Then at 2 AM the kids parents were out in the hall talking loud. I think I must've just been unfortunate to have been placed on the hall with the youth sports team. As a Hilton Honors member I expect better.

We loved this place! At this price point (about CAD140 for two queen beds), this was an excellent…read morevalue! Everything was super clean, and staff were all courteous, helpful, and friendly! The kids loved the pool, and the breakfast was good too! This is great for business travellers and families. Will come back again! 5/5

My sister & I had an early flight to catch & this hotel helped us catch some much needed rest…read morebefore flying out to Calgary. The front desk was welcoming & the hotel was warm & inviting. Our 2 Queen sized beds we're comfortable, clean, & followed the environmentally friendly towel regulations. The room was spacious & clean with a nice sized desk to put some of our luggage on. I only wish there were more outlets & usb charger ports but that is me being picky. We unfortunately weren't able to participate in breakfast because we had to leave at 3am for our flight but from what the front desk said that had an extensive hit buffet with tons of protein options. Overall, great experience!

At first I was very impressed with this hotel. The manager of guest services Natalie was super…read moreaccommodating and very polite and helpful. Even offered a corporate rate through my employer. Includes free breakfast for two and parking and wifi. The rooms were OK they were clean but dated. The breakfast was OK. The disappointment started a few weeks after my stay. I have called numerous times and left messages for natalie on her voicemail and with the reception three times. I still to this date have not received one call back. Super disappointed and very unprofessional.

This is a conveniently located hotel right in front of the University. Walking distance to the…read moreschool, store, restaurants and about 15-18 mins to the mall. As far as the hotel itself is concerned, it's a basic, no fancy style. The staff is really nice and the amenities are minimal (maybe it's the Marriott thing). The breakfast buffet is mediocre in variety. I asked for an egg white omelette which was extremely greasy and had yolks. They charged me $4.49 for my coffee on day 1, $3.50 on day 2 and $1.53 for day 3. For-the-exact-same-coffee. I think it was a little nuts. I called the front desk to ask about this strange coffee pricing anomaly and they didn't seem to get it.

This is a comfortable and well run hotel. Our check-in was quick--just had to sign a waiver since…read moreour 3 Pekingese were travelling with us. Truly a pet friendly hotel -- though there was a pet fee, it was a very reasonable flat $20 fee. Unfortunately this was a very quick trip in and out to take one of our dogs to the local Ontario Veterinary College for an MRI. I hope to return sometime for a longer stay to enjoy the hotel's amenities and relaxing atmosphere. We had a room with two queen beds that was larger than the typical hotel room. There was a small refrigerator and a very long desk. There was a cordless phone and an alarm clock that not only showed you the time on the front but also displayed the time on each side so you could see it as you were lying in bed. We were surprised to find a nice note from the manager welcoming us as a Marriott Rewards member. We were using a certificate for 1 night's free stay and as a thank you for choosing their hotel we had a delicious plate of fresh berries and exquisite chocolate as a welcoming gift. The bathroom area was separated by a pocket door so that the toilet and the shower tub combination are separate from the sink and two very large mirrors which were great for putting on makeup and having counter space for your Essentials. I don't think the hotel was very full on a Sunday night, I found the rooms to be very quiet and relaxing. All of the staff welcomed our three dogs and seemed very happy to have them there even sharing photos with us of their own dogs. Why not 5 stars vs. 4? Sorry, I'm spoiled by hotels that always have coffee/tea available in the lobby and complimentary breakfast. I'm not ready to pay $15.95 for a buffet breakfast. The hotel's location is also very convenient as it is literally adjacent to the University of Guelph campus, 5 minutes to the Ontario Veterinary College, in less than 10 minutes to the downtown retail/restaurant area.

I enjoyed my stay. My cousin, who was getting married at the time, blocked rooms at this hotel…read more So naturally I booked a room there, and got the king bed guest room. Check-in was fast, even with the long lines. What's interesting is that the front desk has these little assorted vitamin tablets to put in your complimentary water bottle. I've never seen that before, but maybe that's what happens in a country with socialized healthcare. I totally appreciate that! The room itself was clean. The AC worked fine. I find that the air can be dry in hotel rooms, but I didn't experience any issues. The lobby has a lot of seating. The on-site restaurant had good food and great service. The staff was VERY patient with my big and loud family, which I also appreciate. The property isn't too far from shopping and restaurants. Though it was summer so the weather was nice. I can't imagine walking in the middle of winter, though I guess walking would be safer than driving for me since I'm not used to driving in the snow. The nearest grocery store is like a 5-min walk so it is doable. I recommend this Marriott property if you need a place to stay in Waterloo since it's close to restaurants, shopping, and the university.

We stayed overnight after our nieces wedding reception nearby. The bed was very comfortable, we…read morehad a corner suite so the room was nice and quiet. The suites are enormous and feature a king bed and pullout sleeper sofa. There's a good sized kitchenette area that's completely stocked with dishes and cutlery plus fridge/freezer, microwave, sink and dishwasher - no cooktop. Bathroom is large and well lit and the towels are nice and large. Front desk staff were friendly and helpful. The free WiFi is very good or you have the option to upgrade if you're doing something that requires a lot of refreshes. We had no problem watching Netflix and doing work without the upgrade. Parking costs additional - $12 per night at time of review. There is a small garage and lot adjacent and a large parking area beneath the hotel. There are electric charging spaces available also. Facilities include an on-site restaurant serving breakfast and dinner. There's also an indoor pool, sauna and gym. Everything is clean and modern and the central location can't be beat - highly recommend.

Where do I start? I wouldn't stay here again based on several factors. Here's why:…read more No loyalty recognition or amenities provided. -advertised status welcome amenity was not provided. I asked at the front desk after check in and was given two bottled waters. -no upgrade available or proactivily given. Noisy Walls are thin. We were on the second floor and heard everything from the guests above us and down the hall. Amenities In room toiletries are heavily perfumed. North something... this is a wider Marriott issue. -no q-tips, cotton balls, or anything else -old towels and not enough of them (1 washcloth to share?!) Lack of working plugs on the nightstand. Dirty room -long white hairs on floor and furniture -raisins, pet treats, and other strange objects on the carpet I had to pick up -hanging dust on the exhaust fan in the bathroom Poor room layout and dated -the best room they have appears to be a Peleton king room which I booked. The main bed tv is parallel to the bed as in you can't see in the photo I posted. You won't easily be watching TV in bed. -rooms on the second floor look at an eye level dirty roof full of water and black dirt/mold Overpriced This hotel was booked specifically because they were THE host hotel for a music festival I attended. A free dedicated shuttle was promised all weekend to and from the festival from the property. I saw the shuttle three times in three days. I addressed this at check in and also with the GM at check out. We had to drive every single day because the shuttle times were not even remotely consistent. If it's every hour - great. Every half hour - great. But give guests a time to be there and stick to it. I paid more than double the hotels Nextdoor to stay at this Marriott even though I have top tier status at two hotel chains on the same street. I was hoping the shuttle would be a perk and perhaps they would offer guests staying under the festival block something that related to the festival (a welcome gift, a sticker... ANYTHING). Disappointed to say the least.

I had a great stay at the Marriott Waterloo next to the St. Jacobs market back in August. We booked…read morea king size room with sofa bed for one night. We didn't use any of their facilities, it's clean and met all our expectations so can't complain. We booked using their points program and they instantly recognized us as a loyal customer which is a nice touch. Upon entrance, we were greeted warmly by the staff and the entrance lobby look quite new. They told me the hotel was previously converted from a Holiday Inn. I love that there is a mini fridge inside to hold our fresh strawberries from our Farmers market haul. The best part is the location it's next to a Playhouse, an outlet, and St Jacobs market, and short drive to the University campus, Waterloo Park and golf course if you're intending to visit there.

Did a little "staycation" at this hotel the weekend of the total solar eclipse. The room was clean…read moreand quiet. No frills, but also nothing to complain about. I had to take a couple of work meetings, and found the internet to be a little slow/choppy. But other than that it was a comfortable stay. The Starbucks in the lobby was helpful, and the location is super walkable, right in the heart of downtown Hamilton. The complimentary water bottles were super useful and a nice touch. They had a nice terrace and held a low-key viewing event for the eclipse. All-in-all we had the perfect little weekend getaway thanks to the Sheraton!

Location Location Location…read more Sheraton Hamilton Hotel locate right in downtown Hamilton is great if you want to explore Downtown area or have business to attend there. Walkable to most attractions. I highly recommend parking at their underground lot which will give you in and out privileges. The rate is good till 4 pm on the day of checkout. Room is standard and dated. Decor and layout is typical to Sheraton brand. Nothing too fancy but adequate for a short stay. Hotel is connected to Jackson Square and the bus terminal is right across the street. FYI: Go Bus serving YYZ and towards Richmond Hill has a stop in front of the hotel.

I've stayed at this hotel the last few years and it's been fine. This year I was a little…read moredisappointed in my stay. I arrived around 2:30 in the afternoon and they said my room wasn't ready yet and to try back at 3 PM. No worries. I was able to hang out for a few minutes waiting and went back and my room was ready. I was able to bring up my things and get settled. The 3rd floor of the wing is under renovations but that never was an issue. I went to go turn on the TV and the remote didn't work. Not a huge deal since I wouldn't be in the room long but I mentioned it to the front desk and they said they would find a replacement but it didn't happen until the next day when we found a maintenance worker. Which is fine because the channels weren't working at all on the tv the next morning anyways. The breakfast was better in the past. They replaced all the real plates with paper and the silverware is all plastic now. They even downsized the offerings for food and it's still a good breakfast but it the very basics. Overall, this is an okay experience. It is in a good location that is easy to navigate to but the amenities seem to be dwindling here. Next year when I come up to Brantford, I'll definitely debate staying here or somewhere else.

This motel is easy to get to, and has a wonderful bar and restaurant attached, so we didn't have to…read moreleave the premises. The room was nicely appointed and comfortable. The bartender was the server in the restaurant the evening we stopped in, and she was very efficient and friendly. The meal in Myra's restaurant was very good. The breakfast the next morning was one of the best we've ever had at a motel, and the staff again was extremely friendly and helpful. All in all , there was nothing negative about either the motel or the restaurant.

This was truly an excellent choice in Hamilton. It's centrally located & near the Hess Street…read morerestaurants. Security is stellar. My room was spacious and super clean. The bed was quite comfy & the showerhead had great pressure. I would stay here again!

Never thought I'd stay here but here we are!…read more Usually I visit Hamilton for family time. And always stay with family. This time, after 2 years of covid coming back, figured I'd get a cute little Airbnb close to my family's house. Close it was and disaster it was! They came in 7-8 times to the unit in 12-14 hours of me being there. Unannounced, unauthorized! It was that crazy. Long story short, Airbnb got me out ( luckily after 4 -9 calls/ emails) and put me here. Not much was available. And I appreciate this so much more! Walking in here albeit it was late/ after a stressful day, this was such a haven. The front doors don't slide open at night due to homeless, they have to buzz you in! That threw me off a little like ok where am I!?! But I guess most cities/ downtown's having this problem right now. They have stuff shortage like everywhere else, so check in was just check in. You can get their luggage carts yourself, load and or park and load. The receptionist ( Meagan I believe) was super nice to let me park out to load/ check in first. Then go park underground. So much better that way. The room was super spacious. Kitchenette was super clean, bathroom was nice. Even the kind bed was comfy. Could look a little more better if they tuck in/ do a better bed prep. But! It was a ok without it :) They had breakfast every morning ( or my room came with it). I didn't make it most days (4 days) only because I don't eat breakfast. But I made it in for coffee which was available all day. Even decaf! They also had a happy hour thing/ Thursday 4-6:30 I believe. Some cheeses, drinks etc even some tacos. I went for juice and coffee. Still great. Overall , it was very empty during my stay. The gym was small but clean. The Hammer! Downtown Hammer/ Hamilton is busy/ but empty. It's a nice change. But perfect escape from my nightmare Airbnb! I don't know If I would like this place as much if book and check in here without Airbnb disaster. But I definitely appreciated my stay here! Only if they weren't so expensive though. I stayed in Park Hyatt Toronto after this. Thought about coming back but the prices here are pretty high. Not as high as Park Hyatt Toronto but almost as much as Hyatt Regency Toronto. This area doesn't have as many hotels. So I guess it makes sense. Regardless, I enjoyed my stay here! Great, clean hotel.