I have been with East Cambridge savings sense 1970, have always been treated very well and helped…read moreme with buying most of my properties.Now have been using the Broadway branch in Arlington best associates ever and from the east Cambridge branch, Essie,and Natasha are always friendly and respectful and ready to help us.Ill always stay with them thanks Ladies Tony I

I have no idea what happened or how it happened, but things at this branch have completely turned…read morearound. The last several times I've stopped in, everyone had been lovely and helpful. And when I had a bothersome problem, they stopped everything and really went above and beyond the call to make sure I had everything I needed. Whatever you guys did, just keep doing it.

I have been a member of WFFCU since I was 16, I am now 39. I have had continuous issues with funds…read morenot being withdrawn in appropriate time period.. i.e. paying bills online that take a week to clear my checking account. Today a check being held for 2 business days is now going to be held for 5 days and there is no clear reason why. After 23 years, 1 mortgage, a heloc, 3 personal loans and 2 car loans, Ill be closing my account. Its not worth not having access to my money when I want it.

If you are shopping for a friendly "home town" style bank, be sure to try Webster First Credit…read moreUnion! Recently I had a another great experience with Webster First Credit Union. It's especially nice when a company that acquired the company you worked with for 45 years, remains much the same, providing a similar experience with both new and team members who have remained as part of an acquisition. I had the opportunity to finance a heat pump at 0% financing through Mass Save and was able to select the bank I wanted to work with. I was thrilled when I saw Webster First on the list and chose them, even if they were out of my way as I knew the experience I would receive. Everything was as I expected...and more considering I was working with a "new" company. Bryan Talbot was right there every step of the way, helping to ensure my loan was processed quickly and efficiently. He had the paperwork prepared to save me time when I arrived, and also stayed beyond closing time as I was later than expected due to traffic. My experience was wonderful and also reminded me of how customer friendly Filene Credit Union was and how nice it is to see companies share similar values and everyone continue to service their customers in a friendly and efficient way. Bryan came from another company that Webster First acquired and Bruce Torrey was from Filene Credit Union where I worked with Bruce, his dad and Ed Mahan through the years. PS: Bruce Torrey, sorry I missed seeing you!

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G

Up front, I do not have an account at this bank…read more However I did go in to make a deposit, i just found out that the members of my credit union have the ability to use this branch of Century Banks ATM to conduct Hanscom Federal Credit Union business including deposits. I will now be frequenting this bank as it is much closer than heading over to Hanscom Air force Base, The Tip O'Neil Building or Burlington. I just wanted to say THANK YOU CENTURY BANK for having a relationship with Hanscom. As for the branch, the building is one of the most attractive in the downtown Lynn area. The interior is well decorated and immaculate. The one female staff member I spoke to while trying to locate the ATM was extra polite and more than willing to assist me even after I identified myself as a Hanscom member. Plan to stay in your car as the only ATM is located outside and in the drive thru. So apparently I now have 24 hour access to my credit union ... THIS IS AWESOME!!! I give Century Bank a Solid 5 Stars.

This might be the most incompetent and poorly run financial institution I've ever dealt with. The…read moreaccount manager assigned to me is very slow to respond to my emails. I was told by her on May 12 that I had to submit payment of $1000 to cover the BCAS fee required in order that I may transfer money from my account to another bank. I was told that I had to make payment by Monday, May 13. I complied with that demand. Since then, all I've received are excuses why I still haven't received the.BCAS code required to make my transfers. In my opinion, this financial institution is third rate at best.

I love doing my banking at this branch. Slater Cram is wonderful and goes above and beyond for…read morecustomers. 5 stars

I could not have asked for a better bank than ECSB. Their customer service is absolutely top notch…read more They have a feel of a small town bank where everyone knows your name and the confidence of a city bank. Though their location is no longer very convenient to me, I would not change banks in a heartbeat. When I first moved to town I was lost and late for a doctor's appointment in the area. I wandered inside because I had just opened an account two days earlier. The same person who opened my account took his time to give me directions to where I was going and even called the doctor's office to let them know I would be late (I didn't have a cell phone yet). Last weekend, my online checking account was possibly compromised (not due to their error). They were able to close my old checking account, open a new one, give me new checks for free, credit outstanding checks to my new account, and re-instate my online banking all on a Saturday. Beyond their customer service, they offer free checking and fantastic interest rates. They are also a part of the SUM network.

I'm done with this branch…read more I made an appointment to add my partner to my account and open one for our 11-year-old. I called ahead and was told all I needed were two forms of ID for my wife and my child's SS#. When I showed up, they suddenly said I had to bring both my wife and my child in person. I went home, rearranged schedules, and called back to confirm. This time they said my child did not need to come, but my wife did. When I tried to carefully confirm the requirements so I would not waste another trip, the woman on the phone was curt, dismissive, and clearly irritated that I was asking questions. We rescheduled. My wife and I showed up and the doors were locked with a sign saying they were closed due to computer and phone issues. The same employee came to the door, gave a quick, half-hearted apology, and walked away. I've had problems here before, but this was the last straw. I'll gladly drive the extra 15 minutes to another branch. It's a shame this Melrose location operates this way.

They wouldnt cash a check issued by their bank. Usually, if the banks name is on the check, they…read morecash it. Not here.

I recently opened an account with Leader Bank, and Alejandro helped me throughout the entire…read moreprocess. He was extremely professional, patient, and knowledgeable. He took the time to explain everything clearly, answered all my questions, and made the whole experience feel simple and stress-free. The process was much easier than I expected, and I truly appreciated Alejandro's excellent customer service and attention to detail. I highly recommend asking for him if you are considering opening an account or need any banking assistance. Thank you, Alejandro, for making the experience so smooth and pleasant!

They made it EASY! Recently I came across an offering for…read moreLEADER bank for a high interest CD. Reaching out online the team at LEADER BANK made it very easy to do and provided secure email access so sending sensitive information was also protected. Sara and Juliana and the entire team made it simple to do remotely while maintaining a secure and safe banking environment. It was a pleasure to do business with them.

Not even sure where to begin with this one. We were needing money and small bills for an event…read moretoday. We're in town and have a sister credit union in another state. We found Naveo. We drive over. We walk in. There's two people in line ahead of us. There are three people at the counter, ALL helping each person. It is taking them no less than 5 to 7 minutes per person. I actually made a comment about, "Not very efficient..." The place closes in about 25 minutes. At quarter of one, we make it up to the counter only to have them tell us their system is down and they can't help us. How about putting a sign on the door? How about telling the only other customer in the place that your system is down while they're waiting? Instead you wasted our time and made it so we were driving like chickens with our heads cut off in hot Saturday traffic to find something open nearby before banks close on a Saturday. Not cool.

Not a great bank. I have been with them for years but will finally be moving on to another bank…read more Their Atm is always out of service. If you use any bank but theirs, you will pay an atm fee. There are other banks that do not charge you atm fees when using other bank atm's. You will pay, but they refund you the charges. Naveo will charge you every time. I've had a few other problems over the past few years that I'm not too pleased with as well. Customer service is awful. I should have left this bank a long time ago. Changing accounts is a pain. You will regret using Naveo as your bank.