This branch is one of the best branches I have ever been to. The staff is very friendly. Always…read morewilling to go the extra mile if possible.Received Excellent customer service from Mrs. Dorjana Dhima, business solution advisor. Dorjana was very helpful, kind, and patient--a great asset to BOA. Everything was taken care of smoothly from the start. The car loan was approved successfully, and I was taken care of without an appointment. I recommend seeing Dorjana Dhima for any business inquiry! Overall, it was a great experience. Thank you so much for your help!

By far the best BoA service at this location! Had a recent visit in need a notary services. It was…read moreapproaching closing time and I did not have an appointment. The notary was helping another customer so I waited in the lobby after being greeted by another employee. I was taken care of quickly and with such pleasant service by Lori, she was so incredibly friendly, efficient and polite. This is not the closest location to my home but it is the only one I'll be using for in person services from now on.

I'm writing this as a Yelp review because my girlfriend had a very frustrating experience with this…read morebank and I think other people should know about it. The bank accepted her check deposit and gave her multiple different dates for when the funds would be available. She was told one date at first, then later given another, which caused a lot of confusion, stress, and financial hardship. Even after repeated questions, the bank never gave a clear explanation for the hold or why the release date kept changing. This caused real problems, including difficulty meeting financial obligations. Customers should be able to count on accurate information, timely access to legitimate funds, and clear communication from their bank. Getting conflicting information about a deposit without a proper explanation is unacceptable. What makes this even more disappointing is that my girlfriend has served this country, and she still was treated this way. That is not the kind of customer service anyone should expect from a financial institution handling people's money. Based on this experience, I would strongly recommend looking elsewhere for a bank.

Customer service skills, your teller and manager were the rudest I ever encountered at a bank. It…read morewas at a supermarket location in Lynn Massachusetts

Great service and exceptional customer support. They really watch out for their clients!read more

I would never have this as my bank !!!!…read more I went for a check that was written from this bank and the girl was so confused. Nevertheless, I beleive what was the Mgr could careless to come over and find out what was transpiring since she just kept conversing with other co-workers. This bank wasnt even busy. Well, anyways I explained the everything to the girl behind the counter and she has me endorse the check and then after told me that she couldnt do anything for me for so many different reason. EXCUSE AFTER EXCUSE. REALLY!! I had her check the account and there was enough funds to cover the amount. This is not one place that I'd want my money. Thankful EBSB drive thru was open and they assisted me above and beyond!!!!

Peter was so rude to me...all I was doing was asking questions about my beneficiary account and he…read morekept cutting me off not letting me speak, he was so nasty and he also hung up on me. I am filing complaints with the DOB and BBB also will be pursuing legal action.

This is, without a doubt, the worst banking experience I have ever had. Between their new reduced…read more'COVID' hours (makes no sense at this point), the inability to log into my mobile account, or the ridiculous, primitive, cybersecurity policies 5"this bank never fails to disappoint. The folks that work there are great but this is a friendly neighborhood waste of time.

Worse customer service in Saugus branch from long time finally they cross there limits yesterday.-0…read moreStar review from me with Eastern bank since 1995.Everett branch awesome 5 Star.I am with Eastern bank from 30 years now I am done with Discrimination treated like unwanted customer walk in bank no one want wait on.I own multiple small businesses in Everett Ma will close all my accounts.

Eastern Bank is a disaster. This not the first time I have dealt with their inaccurate transactions…read moreand their poor customer service. I would advise everyone to check their statements every week, as Eastern Bank works to slide in illegal hidden fees. Most recently, I was checking my account, where I saw a $10. Debit charge to my account for insufficient funds. I was a bit perplexed, as I have ALWAYS had enough money to cover my mortgages every month, with always a little extra left into the account. I went down to the bank on 6/7/26 and reported this inaccurate finding. No one in the bank could tell me why they had debited the money, but filed a report and said that someone would get back to me first thing Monday morning. Of course no one did get back to me,and I was unable to get through their AI animated system. So, once again, I had to take time out of my schedule to go into the office.(3 days later) I met with a manger, who also could not figure it out and then she met with another manager who also didn't know what was going on. Then some mystery person from one of the branches said that the $10. 00 was for a late payment in 2024. Totally not true, as I have NEVER had a late payment in my life relative to my mortgage. They were still going to investigate, holding on to that $10.00, that the bank had illegally debited from my account. Then, word came they were going to give me back the one time courtesy of a reversal and put the $10.00 back into my account. I have demanded an explanation of the 2024 false claim with documentation. It is not the $10. 00 that is important, but the fact that these big banks and corporations can debit your account and get away with it. Just think how much money they are making doing this to their customers. I have had several issues with Eastern Bank relative to poor customer service. No one gets back to you when you submit a complaint......they only send their survey with no personal contact. Everyone check your statements, as it looks like AI is going through accounts and debited money illegally.

I have wishy washy feeling for this bank…read more I like the fact that they usually open 5-10 minutes prior to the hours posted on the door and website. I like that the bank appears extra clean and well kept. I like the fact that the drive thru is large and has easy access. I do not like that they refused to put money in my daughters account because I did not know her debit card number. I have been to different TD Branches and they had no problem doing such, actually they were very pleased to assist me. I wasted a good 20 minutes waiting to locate my daughter debit card number for no reason at all. FYI,,,,,,, I WAS GIVING YOU MONEY.....NOT TAKING IT!!!!!! For my experience there I give a Solid 2 Stars.

Only ran in to Cash a Check & they were nice enough!…read more Gave me a lollipop... Nothing major to report!

I am the treasurer of a small nonprofit located in Saugus. For many years we had both a checking…read moreand a savings account at Salem Five. The savings account was money set aside for a future use and there were no transactions in that account for several years. Without informing us, Salem Five sent this money to the state's unclaimed properties division. After I was notified by the state that they had received this money from Salem Five, I went to the branch and was told that they have a policy that any funds with no activity for three years was sent to unclaimed properties. They said it was all part of a computer algorithm and they had nothing to do with it at the branch. The fact that we had an active checking account at the same bank should have told them that this was not an abandoned account. Salem Five had our correct contact information on file yet failed to warn us that they were taking this action. This is banking malpractice in my mind - reckless disregard for their customers' funds. We are closing our remaining account and moving the funds to another bank. Don't trust your money with them!

Very rude teller…read more If you utilize this bank I advise to go to a different location. Very rude teller. If you utilize this bank I advise you to go to a different location. Avoid this bank.

Run from this bank. Seriously. I understand fraud happens to everyone but 3 times, 2 of which…read morehappened in less than a 6 month span, and this bank did NOTHING. No potential fraud call warning me and even after I called to report it and was assured a stop was put, they STILL allowed a multitude of fraud charges continue to pour in amd then charged me hundreds of dollars in surcharges for overdraft fees for not having money in the account because THEY allowed fraud to continue. If you value your money, this isn't the bank for you. If you don't care that a bank doesn't care about you, then this is the perfect bank for you

The worst branch, I want to tell all the customers to be very careful when you make a cash deposit…read morewith the tellers in this branch 320 Central St, Saugus, MA, 01906. I had the worst experience, I had made a deposit in cash, the teller counts the money on the machine a couple of times, and he told me I was short of money, I told him to give me my money back, I counted it, and I was missing money. I have asked the Assistant Manager to balance the teller's money and she just checked his computer she did not count his money to make sure he balanced. I have requested the video when the teller was counting my money to the assistant manager, branch manager, reginal and district manager, I was told they cannot show me the video. I am very frustrated; I trusted this branch with my money and in front of my face my money disappears and now the bank does not want to help me by showing me the video. Also, in the past I had made a cash deposit and the teller told me I was missing money, I told the teller to give me my cash back and I counted it, and I found the missing money. It seems that tellers are used to telling customers they are missing money, when making cash deposits. This branch cannot be trusted.

I have to say, how thankful and personable it was to me when the manager of the bank takes time out…read moreof her day to call with advice on protecting and ensuring the future of my account. Advice that she didn't have to take the time to give, but it meant a lot because it shows that she values me as a customer... it's the little things that people do that are huge, helpful and very appreciated by others..... I have to say this is the third time Rosemary has helped me and whether it was question or an issue, it was her mannerism and professionalism I encountered every time and was taken by... I have to say the customer service in this branch is simply exceptional.... I have always dealt with Felisha and MaryEllen who are so caring and always go above and beyond for me and will spend as much time needed to resolve any issues even if it meant staying late. They are truly genuine and I adore both of them. It's not often you find a small local branch where everyone including tellers, customer service , managers etc.....know and value you... They all call me by my first name and greet me upon entrance and I now know why the bank is so well run and so professionally managed....... and that is because they take after their manager Rosemary.......