Jennifer, Dan and the entire Lexington Center office continue a tradition of excellent customer…read moreservice I've come to expect. My recent visit entailed a complicated wire transfer to an investment company which I thought might take a number of days to complete. Instead, to my surprise and relief, the transfer reached its destination the next day. Many thanks!!

This is a review of Karen Freeman, a mortgage loan officer at Cambridge Savings Bank. Ms. Freeman…read moreis extremely hard-working and doesn't miss even the smallest detail. It was always very easy to get in touch with her and she responded to all of our questions very quickly. We really appreciated all her help and feel very fortunate to have worked with her! She is excellent! Thank you for all your help, Ms. Freeman!

My husband and I secured our first home's mortgage through Cambridge Savings Bank. The process was…read morevery hit or miss, some parts went very smoothly and some were so stressful I thought the whole thing would fall apart. In the end it all worked out, thankfully. The staff were helpful but were slow to communicate and did not go above and beyond for us as first time buyers. Kind of disappointing. I figured our mortgage would get sold to a bigger lender/bank so I guess it doesn't matter in the long run but that aspect of this whole process is what made it the craziest/most stressful.

As a follow up to my previous review:…read more I was quite happily surprised to have a senior level customer service representative contact me to apologize for my bad experiences with Cambridge Savings Bank. Jennifer was extremely professional, intelligent and very apologetic. I explained that I really want to keep my banking business with a local bank, and not a monster like Bank of America, but I simply can't do that with such bad experiences like a non-working ATM card while overseas, or a mediocre online banking system. Jennifer and Cambridge Savings Bank have since set the standard for customer service: they have offered to reimburse me for any costs that I incurred as a result of the ATM card not working. They also explained the problem with the online bill system. Since our conversation (within the last 2 weeks) they have added a feature to the online bill system that is at least a step forward. She also explained that a solution will be coming soon. Assuming the online bill problems are fixed, I will stay with Cambridge Savings Bank for a long time. Jennifer was absolutely fantastic and THIS is why I use a local bank. Thanks Jennifer and CSB!

This is a great local bank. I've switched all my banking here from one of the national big banks…read more Service is wonderful and staff friendly. Their Zeugma savings is an unbelievable deal which out does the online banks. Family friendly as well.

Love this place, they just opened this branch. I just started a savings and checking account with…read morethem. They have awesome rates, great benefits/perks, such nice people (and they had snacks!). I've been trying to convince everyone to change to this bank haha. Since this one is a new branch, they are having a promo and you can sign up I think until April, and their interest rate is literally double what i was getting at my old bank. They also give you $15/month towards ATM fees. Their own ATMs are free, but if you went to like a Bank of America, they usually charge you. Well, that's what this $15 is for, it will cover those fees. Oh probably most important is the 1% cashback every time you swipe. Amazing. Of course, there are a lot more benefits but it may change from branch to branch, these are just some of the ones at this branch. If you are wavering with your bank. definitely switch to this one. And even if you're not wavering....look into this. You will probably like what you see! :)

It's the people that make the experience. I usually have amazing service from Citizens and have…read moredone business at several branches and with several departments. Occasionally you get an employee that is less efficient and that's frustrating, but overall they are nice. Size wise- avoid the small country side like locations (say... Concord) as they are not so efficient and don't really understand the urgency and then do be old school regarding customer experience (customers make the effort, branch staff's time is too important to show any flexibility or willingness to 'work' with a customer).

Citizen makes promises to lure new customers but does not pay off , their customer service is…read morehorrible never less than a 40 minute wait for an agent.

I wish to offer a brief accolade to the employees of TD bank on Mass Ave in Arlington MA. I have…read morebeen associated with TD bank for several years. The employees at this branch are always helpful, pleasant, and professional. As a former banker of 35+ years, these individuals meet expectations for customer service. As the world becomes more and more dehumanized, I hold that nothing will replace a human connection. Thank you. Mary Stewart

My experience with Assistant Manager Sirina Kaykaew was awful. Attempting to cash a check drawn…read morefrom TD Bank with 2 forms of ID , one being a Ma. drivers license was meet with hostility and agorance. I was told by Sirina that if I didn't like the way she did things, I could go somewhere else. She has terrible customer service skills she refused to cash my check because she didn't like my attitude. She does not represent TD Bank well, and should be fired!

I wanted to have some funds in a second back with a branch convenient to me in Belmont. I got…read moreinformation from 3 banks that would be easy to get to, ruled out one where parking was never assured and finally chose Leader. Juliana Perez greeted me when I walked in and proceeded to describe their account options. I chose the Zeugma account with a very attractive interest rate that is paired with a checking account that requires a little activity each month. Juliana explained it all thoroughly and also offered other products and services that I may use in the future. She was charming and professional and made me feel that I had chosen the right bank.

Leader Bank Belmont is amazing. I got sick of my big corporate bank that did care about me. Upon…read moreentering and talking with Abdul (one of the personal bankers) he took care of everything for me! I frequently come in now to have a friendly conversation with him on a weekely basis. That's why this bank is great! They are friendly and actually value your business AND REMEMBER YOU!! I plan on getting my mortage and everything from Leader! Plus they will sell you physical silver and gold. Leader bank has tons of free seminars and always have great rates for savings,CD and mortgage! Ditch the big banks and go to see Abdul!!!

efficient professional gets the JOB done thanks to the teller supervisior karyn carterread more

I had a pretty difficult request and arrived at the bank about 12 mins before they closed. Nawal…read more(sp?) was very sweet and patient and helpful, and got the job done. Thank you!

It's Bank of America, right? If you've seen one, you've seen them all…read more Not really, as it turns out. I went in to open a new account and ask about 3 trillion irritating questions (I'm a pill like that). The gentleman who welcomed me - Chandra S. Tibrewal - was very friendly, though he had no idea that I'd made an appointment (I'd used the online appointment system, don't know if that matters). The banker who worked with me - Joel Cambridge - was fantastic. Very friendly and personable without coming across as flirtatious or fake, plus he answered my 3 trillion questions without acting annoyed at all. He was very informative, helpful, and patient, which I really appreciated. It's my understanding that Mr. Cambridge may be moving to a different branch, and I'll miss working with him. I'm looking forward to working with others at this bank, though. So far, so good - not what I was expecting with a large bank. I was pleasantly surprised.

Excellent credit union with excellent tellers and manager that solve your problem very quickly as…read morethey work as an effective team. I'm a life long customer.

I applied for an auto loan with DCU due to the great rates they advertised. I provided all…read morerequested documents and I am the most qualified candidate a bank could wish to have. They denied me stating they couldn't verify my address and my identity. They never once reached out to me to request further documentation. I ended up going with Logix bank who approved me in a heartbeat with my 850 credit score. Something is not right at this bank and I would strongly recommend staying away from it.