Have had good experience mostly . One technician ignored my request to replace a faulty detector…read morethat kept loosing connection cause he said it was the battery again . It went out again within a month or 2 ...should be replacing it this week if not I'll update my review

Locally owned and operated for decades with staff and owners attention to customer satisfaction…read more Multiple options for security and service with fantastic knowledgeable employees. Security options have more features and choices for today's market with options competitive or better with the larger national chains. When I called to get basic information, I was met with professional, attentive responses and a great attitude for wanting to ensure satisfaction. I was able to get my questions answered in a timely manner along with leaving confident about the information I received. I would recommend using a locally owned company knowing that they're going to be able to monitor and service any issues quickly. The owner is knowledgeable and some one I would trust with the security of my family.

We had a huge leak in our crawl space that we didn't know about but were suspecting. No other…read morecompany would go down there because it is very small. The other companies just said it was dry and fine and that they didn't need to go down. Amped was very thorough, found the leak, and fixed it all within a few hours. All three employees we talked with were very kind and professional.

Called at around 8AM for emergency service and was told between 10AM to 2PM. 2PM rolled around and…read morenever heard anything. We called several times since and was told tech will be here before 4PM. 4PM rolled in and still nothing and again no communication from them at all. We just cancelled as this is very unprofessional as we have wasted a whole day waiting around and trusting them when we could've call other companies that would honor their promise to their customers.

Recently had what I thought were better cameras installed but after a few weeks I'm questioning…read morethat. 1 camera needs to be adjusted because the built in lights are too close to the wall and aren't lighting up the monitored area. 1 camera shows the yard/grass to be a different color than the other 4 cameras. 2 cameras aren't lighting up the monitored areas where they are positioned. There's a yard light on the corner but it's at least 40 feet from either of these cameras. The HD clarity is suspect on all 5 cameras. I can't really see details unless what I'm viewing is less than 15 feet from the cameras.

We have been a customer at Alert 360 for 14 years. They…read morehave been providing coverage at our house and my medical clinic. I found out a week ago from a customer service rep that they have not been able to pick up any monitoring at the clinic. Therefore, if anyone broke into my clinic they would not be able to pick up the break in....!!!! So what exactly have I been paying for and how long have they not been able to monitor my clinic??? I called their customer service today and spoke with Taylor. I told her that I needed to know what my current balance is. I also told her I wanted to cancel my service at the clinic. She informed me that they need a month notice to cancel my account which means I would have to pay for June. WHY SHOULD I HAVE TO PAY FOR JUNE WHEN THEY ARE NOT PICKING UP ANY MONITORING AT THE CLINIC AT ALL. Does this make any sense at all. I have owned my clinic since 1995. I work hard for my money. I have given them 14yrs...!!! This company is a shit hole of a company. We will be reporting them to the BBB also. I will be canceling the coverage at our house also.

Mr. Edward the installer is AMAZING. But BEWARE! GO TO…read moreANOTHER COMPANY! I attempted to add to the security of my home as I have to add a different/ADDITIONAL contract for more money monthly as I was not advised it was removed from contract I had with them for the previous 10 years. (Read & make sure your warranty is included in your contract, learn from my mistake!) This is the TEXT I recieved from the company: Hi ____. This is ______ with Alcom Security. I'm reaching out to give you a quote on adding an additional glass break and camera. For both the glass break and camera the cost including tax is $575.71. Labor is $95.00. We would be able to do the wiring today and return when your remodel is down to install the equipment. We would need to have at least half paid today and the rest when the job is complete. Please let me know if you wish to proceed and I'll get a "Another" rider put together for you to sign when _____comes today. SAVE YOURSELF! DON'T DO IT! TRY GUARDIAN

Installed system with cameras in our new home; camera quality is excellent! The system has many…read moregreat features; control thermostat, lights, set numerous scenes, remote app that has worked perfectly to turn on/off lights, open garage, and arm/disarm system. Called customer service a few times since installing (2 months) and I always talk to a PERSON, not a computer! So far very happy, and reasonably priced for the features.