Recently had what I thought were better cameras installed but after a few weeks I'm questioning that. 1 camera needs to be adjusted because the built in lights are too close to the wall and aren't lighting up the monitored area. 1 camera shows the yard/grass to be a different color than the other 4 cameras. 2 cameras aren't lighting up the monitored areas where they are positioned. There's a yard light on the corner but it's at least 40 feet from either of these cameras. The HD clarity is suspect on all 5 cameras. I can't really see details unless what I'm viewing is less than 15 feet from the cameras. read more

We have been a customer at Alert 360 for 14 years. They have been providing coverage at our house and my medical clinic. I found out a week ago from a customer service rep that they have not been able to pick up any monitoring at the clinic. Therefore, if anyone broke into my clinic they would not be able to pick up the break in....!!!! So what exactly have I been paying for and how long have they not been able to monitor my clinic??? I called their customer service today and spoke with Taylor. I told her that I needed to know what my current balance is. I also told her I wanted to cancel my service at the clinic. She informed me that they need a month notice to cancel my account which means I would have to pay for June. WHY SHOULD I HAVE TO PAY FOR JUNE WHEN THEY ARE NOT PICKING UP ANY MONITORING AT THE CLINIC AT ALL. Does this make any sense at all. I have owned my clinic since 1995. I work hard for my money. I have given them 14yrs...!!! This company is a shit hole of a company. We will be reporting them to the BBB also. I will be canceling the coverage at our house also. read more

POSSIBLE COMPROMISED SYSTEMS MET WITH COGNITIVE DISSONANCE Update..in response to the misinformation written in their reply, I am 7 hrs away in total from the properties before mentioned. They were informed that I would be there on October 9. No representation of alert 360 showed. I was there for 12 hrs trying to save the property located there. VM is not full, and I had a heated conversation with a representative from their company that offered only a release from contract. To little to late, and the bigger point of my complaint is to help prevent other customers of theirs to experience what I have. One situation alone did not alert me to the pattern. Most customers only have one property under their service. Alert 360 is not only outright dismissing the possibility of it being compromised without investigation, but they have exibited cognitive dissonance to it and outright defensiveness. I have provided all requests twice now. Their own employees confirmed that system was showing armed during the 3 hour breakin prior to alarm going off. Camera footage shows perpetrators went in and out of a security defined protected area. Alert 360 did come out and do a post breakin inspection. At that time all equipment tested good, but they up sold me on additional equipment at both properties. All of which failed again in the same manner. To clarify the statement of being compromised is a reference to their system which may or may not involve internal as they assumed I was referencing. It is clear that their equipment is being bypassed not only through entryway protection but also motion detectors inside of the home located directly in path of perpetrator movement. I ask you this. How does a fully armed and service connected system that was apparently functioning properly not detect 6 different perpetrators plus their dog walking directly in front of motion detection connected device for 3 hrs and never trip their alarm system? You can also add the front door was also not tripped although tested by alert 360 as fully functioning after the breakin at 424 apple wood location. They entered and exited for 3 hrs and system stayed armed and detected nothing. I strongly recommend avoiding this company and highly recommend to disconnect service. A contract break penalty would have been cheaper than the losses and the stress all of this has caused me. What service was provided for the monthly fees that were paid every month when their system is clearly compromised in some manner? What service did they provide for the monthly fees that were paid when their equipment is a joke to the thieves like the ones that broke in to that property? The fully accurate answer is...none. Their defensiveness, denile, and complete lack of concern for their customers safety over their self preservation is disturbing and appalling. Description of Complaint: 3 properties with a total of 6 break in's. 901 s 11th st. System failures after system check and/or repair caused loss exceeding $8000.00. no insurance and as such no alert 360 assistance for loss. 424 apple wood, breakin captured by trail camera showed 3 plus hours of alarm bypassed by perpetrators causing near 1000.00 in loss again a few months after repair/check/upgrade. 2805 nw 23rd breakin with motion detector failure to detect just months after upgrade/repair/test of system with additional contract and monthly cost and installation and equipment cost. Damage to property but loss again caused by system failure. Their system is either inept or compromised and has caused me 1000's in loss . System upgrades each time still produced system failures that allowed perpetrators to have not only access, but extreme extended access to what should have been a secure location. I have come to the belief that their company/system is compromised, but discussion of the possibility is met with cognitive dissonance and dismissal. All reports made and provided with photos , case numbers and arrests were made. This company has failed to meet any generally accepted basic expectations of security. For 3+hours motion detector and front entry failed to detect 6 people entering and exiting with system fully armed and system monitoring unaware. Alert 360 is either inept or compromised and the only loss being absorbed is by myself and my family. The normal expectations commonly expected are not met because of system failures or compromised systems. At this time I demand compensation for my losses, refund for equipment and equipment upgrades where promises failed to meet normal expectations, refund of monthly service for all 3 properties since first system failure caused losses, cancelation of contracts w/o penalties, and detailed response to address the possibility of compromised systems to help protect others from similar loss. Desired Settlement: Refund read more

Watch these people closely. Their contracts auto renew. When you sign up send them a letter right away letting them know you want to go month to month after your contract expires. I would not recommend this company at all. They will stick it to you when you try to cancel .. Update 1/31/19 Jimmy reached out to me and was an amazing fella. If more people at this company were more like him then they would be the best there is. Thank you Jimmy for making things right. Companies need more customer service people like you. read more

Central Security reached out to me and we ended on good terms.

I have been using Guardian alarm systems on my rental properties and my own residence for the past five years and we love it. Maria is my rep and has been fantastic with setting up each account nice and easy. Free installation, quality hardware, professional installation, great customer service, and most important a very fast response time when alarm goes off. read more

This review is an update from my previous review. Thank you CSG for responding and taking action by attempting to restore my confidence in your company. You brought restitution for two of the three years that I was no longer with the company and I would like to say 'thank you'! I am appreciative for attempting resolve. Sincerely, Mrs. Leslie M. read more

Very happy with the service provided. Brian came out the same day I called and was able to see what all we needed. Two days later, Israel & Anthony came out for the install. Very polite, professional and helpful. read more

I loved these folks for over 10 years. Then I had to move. That ended the love affair. I tried to stop service at my sold house. Run around city. We'll call you back, we'll send you an email to reply to, we'll waive that charge since you have been with us so long. Well - they are ending up not having another 10-20 years of my business when I build my next house because they made it so hard to perform such a simple task. As of today it is email, letters and BBB. I will also end up commenting to every site I can just to save a few others with this review so they don't get involved with a company that will not let you quit. So sorry it turned out like this. Central Security Group (CSG) 2448 E. 81st St. Suite 4300 Tulsa, OK 74137 I have been contacted by the office who indicates the issue will be resolved. I will follow up as the issue comes to a close. So far I am happy that the company has decided customer service outweighs all else. THAT is the service I had come to expect from CSG. More to come. OK final update. Everyone can say they care about the customer but not everyone backs it up. Well the good news is CSG does. They took care of the issue and they can count on my business in the future. Thanks guys! read more

I have been a customer for almost 3 years now and this company has always been willing to go out of their way to make sure that I was a happy customer. If you are looking for a security system, they will take good care of you!!!! read more

Had a great install! Love my new security system and home automation!

I highly recommend Guardian Security. They have so many options that are available. Also, you MUST ask for Maria!!! She is what made this experience so wonderful!!! read more

Maria Karpova is my sales rep. She is very nice and patient when explaining everything to us. She responded my problem very fast and sent the technicians right away to fix the problems. Great customer service and quick response are the most important consideration issue when we have the alarm problem. read more