Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My Uncle's moved into Villa Gardens during the pandemic. We didn't know what to expect, but Villa…read moreGardens goes above and beyond all your expectations of genuine care. Everything you can possibly need whether it's independent living, assisted living and beyond, Villa Gardens is there for you. From the minute you walk through the front door, you're greeted by wonderful staff who welcome you wholeheartedly! The Wellness Center takes care of all of your medical needs, and is there for you in an emergency, providing excellent; professional nursing staff. There are movies & other entertainment onsite, outings to the opera & other cultural events and special holiday events, where they go all out, with delicious food and various performances. The dining room is large & lively. It's easy to make new friends at Villa Gardens. There's a garden room if you would like to have private parties, and the staff takes care of everything! They have a full menu and the food is always fresh and delicious. There's even a bistro where you can order snacks, coffee, smoothies, sandwiches, salads & more. Living in Villa Gardens, you will truly feel like you are at home.

I can't thank the staff enough for the care they gave my grandpa. Everyone was so kind, patient,…read moreand caring, and they always treated him with respect. It gave our family so much peace of mind knowing he was in good hands. The facility was also very clean and welcoming. We're truly grateful to everyone who took such great care of him.

brighton care pasadena very professional/ careing / loving / understanding for the food delices as…read morefor the all the staff outstanding luis frescas

My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

Very caring and attentive to the needs of patients. Also someone is always cleaning throughout the…read morefacility which makes you feel good that they are paying attention to cleanliness as well as the care of the patients.

They won't answer my calls in relation to my CEU credits so if you work here they will not help you…read moreto renew your license

The very Worst experience on my Life. I had major Back surgery ; lower disc's spinal fusion. I…read morelive alone and needed some help. Got there Monday PM and I brought a Bag of my medication from My Dr. At Huntington Hospital. I'm 56 yrs old & very AWARE of the lack of assistance & staff was very rede & I wasn't taking the BS!!! They Lost my bag of :antibiotics, a new muscle relaxer, & hydrocodone pain meds. I only lasted 4& half days. I Was refused a shower!!! Had only 2 showers while there. The Friday that I checked out I demanded my bag of new medicine & it took several Staff members an hour & half to finally locate the meds before I was discharged. I reported numerous Issues to the Nursing director while I was there (wheeled myself thru hall). Also Alerted the Administrators. I Was so happy to leave. .

As soon as I was admitted I immediately wanted to check myself out. When I think rehabilitation…read morefacility for physical and occupational therapy I never thought my insurance company would put me in a skilled nursing facility. I was put in a shared room with a lovely lady easily into her 80's . I tried to make the best of my 10 days here however I was treated as if I was an 80 year old patient. I was constantly awoken to have my vital signs taken at all hours of the night, injections that left several bruising on my stomach and medication to make sure I had regular bowel movements, I never took those pills, I would spit them out of my mouth as soon as the nurse walked away and still had regular bowel release. I felt like I was in the movie one flew over the cuckoos nest. Every 3 days was shower day, where they would bring in a chair made out of pvc piping and I would be wheeled into a wall to wall tile shower room. Their was only one soap to wash your hair, face and body. Once you where done, they would drape me with bedsheets to return me to my bed. I haven't even gotten to worse part of my room. We had 1 bathroom that the moment you turned on the light their would be an annoying humming sound, their was no windows in the "restroom" and the lighting was that type that would give me anxiety, that I was required to share by two rooms and 4 people. It was absolutely ridiculous and disgusting to enter and see their urine and crap on the seat. We where provided with wipes to clean ourselves but I primarily used them to clean the toilet seat, their was even a bathroom leak so unfortunately since my legs weren't working so well I would unfortunately step into leaking toilet water. The wipes where often used to clean my feet and luckily I had brought my own sanitizer and would clean my feet, I would request socks and would get a pair a day later, apparently their was a shortage of socks for us patients. I once held my bladder for 20 minutes waiting for some woman in the other room to get out of the restroom as I heard her go through her repeated ocd routine. I hardly ever pushed the assistant button but I was about to urinate on myself so I pushed for the help button to ask where else I could use a restroom and no one came to my aid. I finally had to be "that person " and started banging on the door for her to get out!! I did try to find some positive things from the facility and I convinced myself that the highlight of my bed by the window was a treat until it rained and our room was completely flooded with rain water, so their I was with my sweet little old lady roommate awoken at 3am to have the room wet vacuumed. And finally the final straw, the day before I was meant to be released I by chance had a fever, and since the was at the brink of the beginning of the CoronaV they panicked. They quickly removed my sweet little friend out of her bed against her will, made the room a quarantine room. I was inserted with a catheter and a IV. I had previously had an appointment outside the facility and they started to blame my nephew for giving me CoronaV. I was F this crap, I got in a verbal argument with the main facility social worker who looked for anyone to blame for me bringing this virus in. As they awaited for an ambulance to take me to Kaiser hospital to be admitted, I could hear the nurses outside saying I don't want to go in her room, please come get me in 5 minutes for any excuse. I packed all my belongings so my husband could pick them up since I knew I wasn't returning myself. Once I was admitted to the CoronaV section of Kaiser hospital, the cause of my high fever was all due to a bladder infection and I was completely negative of CoronaV. I was livid I had to spend another five days away from my son and husband completely isolated, by this point I had been in health facilities for a month and just desperately wanted to go home and start healing even more so from my spinal cord surgery. I won't even get into the "food" I hardly ate. I basically lived off a coffee a day and whatever pastry I got. The only one positive thing I could say was the CNA's seemed to be the only ones who cared for the needs of the patients. I wouldn't wish any family to put their loved ones into this hell hole.

They deleted my comment... this place is horrible and they are what nightmares are made of. I want…read morepeople to know it was more important for the staff to take pictures for dodger day then take care of their patients. My mom fell and had a black eye and ended up with a fractured nose there and they didn't seem to care. They didn't bother to even call 911. We had to call 911. That's a fact.The staff is not even mediocre and it smells there. If you don't like your family member or friend send them there. All physicians in the Pasadena area know this place is horrible and it's really sad. Most people that get sent here aren't from the area so they don't know. It's in sketchy part of town.They deleted my comment because they don't want to look bad. People you need to know what goes on here. There's other places that are so much better. I'm letting people know what terrible place this is. I will be checking and will keep writing this review, they are trying to hoodwink people. I get nothing out of this, just want to help out other people so they don't suffer the way my mom did. Putting one star to tell others of this terrible place

My sister moved in about 10 months ago. The place has 99 beds and is like a circus. Very…read morebusy/hectic place, also noisy. The care seems "ok" but whenever I ask someone anything, no one knows anything; very frustrating! Also, they often don't answer the phone, or I get put on hold and no one answer

My mother was admitted a little over a week ago, and when I arrived today she said that there was…read morea problem with her tablet. When I turned it on the main screen said 'Enter your factory reset pin.' When I took it to front office they said that all they could do was investigate to find out who did it. I don't care who did it because no one will admit to it so what is the use in that? I want to know how they are going to correct it and make it right. As for having to put a star on this place is not a true answer. They shouldn't get any stars.

BETTER THAN OTHERS WE'VE SEEN…read more BUILDING: The place is generally clean with less persistent "smells" than in another similar facility. They have nice places where residents who are able can go to eat and/or visit with others; as well as daily activities to engage residents. CARE: Some facilities like this only offer resident showers only every other day or bi-weekly. This facility offer showers every day. It appears that medications and basic monitoring (blood pressure, etc.) are handled correctly. Care suffers due to lack of staff communications. (See STAFF below). SEVERE DEFICIENCY--"ON CALL" IS NOT ON CALL: A problem--which is not limited to just this facility--is that the on-call doctor has not responded to some night calls in a timely manner. It seems that on-call really means "on call during days and perhaps evenings, but not at night." (IN A DIFFERENT FACILITY, this contributed to a costly, life-threatening condition that required intensive-care hospitalization and a months-long recovery. So 24-hour call back is important and may not occur, even if promised that it will.) STAFF: Staff members are always polite and upon request, do try to be accommodating. However, some of the CNAs (nursing assistants that do the hands-on care) have neglected certain important aspects of care repeatedly. It's unclear as to why, but a contributing factor could be due the repeated lack of staff communications. We have to personally talk to staff across shifts to learn what's going on and there have been repeated mistakes and concerns with care that reoccurred, even after reporting them many times. Also, it seems that some of the people doing the care are unaware of facility policies. Thus far, this has not resulted in a life-threatening situation, which did occur due to neglect in another facility. TO PUT THIS IN PERSPECTIVE, another place we used--in which neglect triggered a life-threatening situation--would get one star. Another that we screened would get two stars. The Californian is the best that I have found in this area and I would recommend them over others, but that does not excuse repeated deficiencies.

We are incredibly grateful for Angela my mom's physical therapist, who never gave up on her and…read morealways encouraged her to keep pushing forward. She worked so hard with my mom and was so patient and dedicated throughout her recovery. My mom went from being dependent to now being able to walk on her own using a walker. Seeing this progress has been such a blessing to our family, and we know her PT played a huge part in making it possible. Thank you for believing in my mom, pushing her when she needed it, and never giving up on her. Your dedication and hard work truly deserve to be recognized. We are so thankful for you! Angela, JP, Chris, and Roi you all deserve to be recognized and appreciated for the wonderful work you do. We are truly grateful for each one of you! You are the real gem of GEM transitional care. It's all because of you guys that's why I am giving a 5 star review.

The nursing care was excellent, and the Rehab staff was EXCEPTIONAL. My progress was made possible…read morebecause of the caring, dedicated, and professional Occupational and Physical Therapists. In particular, there were two Occupational Therapists, JP and Chris, whose efforts were above and beyond any expectation. The skills they instilled in me, prepared me for the many challenges in everyday life.

Poor conditions and policies for the patients, bad food, indifferent social workers and no outings…read morefor the patients that are quiet and responsible. The staff is very unfriendly and rude, unhelpful.

Avoid this place,I would not recommend this facility for your loved ones. Administration is…read morehorrible with zero communication skills courtesy and professionalism. CNAs are on their phones all the time during works hours . Food is horrible. I wouldn't bring my loved ones here, if you want know about facility rating check on Medicare.gov website this facility got one star based on Medicare's stsndard.