Placed an order over 4 months ago and never received my product, but they billed my credit card…read more I have sent them emails and tried to call them, but their phone number is no longer in service. Do not do business with this company. They will process your credit card, but you will never receive your ordered items.

Two years ago, I did business with Orlando Apparel and had a wonderful experience and outcome…read more Unfortunately, the experience this year was awful. The organization I represent ordered over 10K in merchandise (3 different t-shirt designs and 2 different hat designs) for our biennial reunion which was held recently in Scottsdale, AZ. My first concern with using a local company was shipping costs and Nathan quoted us very fair shipping expenses, so we made the decision to use his company for a second time. I started the ordering and design process in March. At first he responded quickly, but after he had our money, his communications were sparse and consisted of "story telling". For example: I will send you photos, my wife is taking professional photos of the merchandise to increase your orders, I was out of town at a funeral, the items have been picked up by the shipping company and will be delivered within the week, I will send you proof of shipping...all stories. We paid 50% up front and the balance was to be paid upon completion of the job. He charged us the remaining balance before we saw the merchandise. In fact, we didn't see the merchandise until it was delivered to Scottsdale. We labored through his many excuses. I made repeated trips to the warehouse and he was usually gone. His employee knew little about our order. We were to receive all merchandise by June 16 for our July reunion. The items were still trickling into Scottsdale on July 21st. I had to involve the Fraud department for the state of FL and for Orange County to assist us. We also received many excuses about "lost" boxes and storage costs he said he incurred. The hats were of a good quality and the embroidery was also good. Our reunion T-shirt was the correct design but not what we ordered. We ordered screen print and we received a vinyl print on the back of the shirt. I like to use local businesses and I especially like to support former Boone High School students - Nathan is a graduate. We won't use them again, and sadly, even though our next reunion is back along the FL coastline, we will go elsewhere for our merchandise. BEWARE!

A lot of ego up front but offered no solutions when it came time to deliver the actual product…read more I wanted to get some custom embroidered hats made, and decided to go with a local company so I could talk face to face with someone and establish a long term relationship. First I walked into their "showroom" which is a small room with a few less than impressive examples of their work. I was greeted by a younger female employee behind a counter. So I walked over and explained what I was there to do. Right away a women folding clothes in the showroom who seemed like the owner, would cut in and talked over the other employee and took over the conversation at times. I wasn't sure who to talk to. I had stated I wanted to use a specific hat, which I had brought with me for reference. I wanted to make sure I could use this exact hat. The conversation shifted to other hat options which was confusing. I already knew what I wanted. After retrieving a few other hats from the back that I didn't ask to see. I asked if these other hat options were less expensive and the owner replied, "no they're about the same price". It didn't make any sense to me. I was pretty clear I wanted to use a specific hat. The girl behind the counter looked them up on her computer to make sure they had them available. While she was doing that another customer walked in who was picking up their order. Both women who were working with me completely shifted their focus to this new customer for the next 10-15 minutes. I was completely ignored. I waited patiently for them to wrap it up and refocus on my job so we could finally continue forward with the my order. Next I showed them my logo design on my phone and they quickly stated they could replicate my logo without any issues. I clearly stated that I didn't want a version of my logo. I wanted my exact logo. None of this seemed to be a problem. They explained that part of the reason they were superior to most embroidery companies was because of their process and how their graphic designer was so good and he he digitized logos specifically for embroidery. They stated they charged $45 per logo just to digitize. So I paid them $45 per design for a total of $90 to digitize my logos up front. I asked them to email me photos of what they call a "sew out" or embroidery samples of my logo for approval once they were available before we started the actual job. Before I left I stated that I wanted to see an example of a quality embroidered hat they had created. The owner walked over to a display wall and pulled a hat off of the shelf. As soon as she looked inside the hat she made a comment that the hat she had picked up had issues and was a mistake and it shouldn't be on display. Then she put it right back on the shelf. I should have known right there it wasn't going to work out. It was a sign of things to come. A few days went by and I was emailed the sew out samples of my logo and they were absolutely terrible. The sew outs/samples were done on what looked like a cloth towel which is nothing like the material on a hat. I made a comment that the samples were not acceptable and I was basically told my logo was too complex. Absolutely no solutions from them whatsoever to move forward. It was either accept a terrible looking product or get nothing done. I was planning on spending over $1,000 on my test run of hats, which they were aware of but they just didn't care. I had stated if things went well I would be back to buy more long term. I guess they have bigger companies to work with because their attitude was very dismissive. In the end they were very unprofessional, talked smack about other companies while they coincidentally couldn't handle a simple job, and were expensive. Not to mention they took $90 of my money and I received nothing in return. Just a big hassle and a waste of time. Orlando Embroidery Solutions made me feel like my logo was a problem. The fact is there are different quality embroidery machines and the machines they use can't handle a lot of intricate work you see done in the apparel industry. I'm sure the digitizing process is important but equally important are the embroidery machines that are used. A month later I found a place online called Broken Arrow out of Iowa and they were extremely easy to deal with. Not only did they accurately replicate my logo without any issues, they offered a much better price and they didn't charge a set up fee or logo digitizing fee. Only when I received my hats from this place did I realize the problem was not my logo. There's a lot of options in the world when it comes to embroidery solutions especially with the internet. Do yourself a favor and avoid Orlando Embroidery Solutions if you have a logo that's even close to technical. Their machines can't handle the detail and they're employees won't help you find a solution.

I've been using Embroidery Solutions for the past few years. They have been making our Cub Scout…read morePack's t-shirts and have been doing a great job! I've always dealt with Leo and he's always been so professional, fair, pleasant and easy to work with. Our shirts ordered were usually ready ahead of schedule and have always looked great. As my son has recently moved into Boy Scouts, I will be handing the shirt ordering torch onto someone else within the pack and you can bet I will be giving them Embroidery Solutions' number. If our Boy Scout Troop didn't already have someone making our shirts, I would be strongly suggesting them as well. A BIG THANK YOU to Embroidery Solutions for their last few years of service to our pack. The kids and parents have always looked sharp when not sporting their Class A's.

Michaels is the largest retailer chain for arts and crafts. They sell a variety of arts and crafts…read moreproducts including scrapbooking, beading, knitting, rubber stamping, home décor items, floral items, kids' crafts, paints, framing, greenery, baking, and many seasonal items. This place is Heaven for those who love do-it-yourself projects. I come here specifically for Christmas holiday decorations. Especially for staircase garlands. But every so often I like to come in to browse around and get ideas for future projects. Michaels is one of those places where you can drop me off at and pick me up hours later. The store is pretty organized by category so you can get everything you need for your own projects. Plus, if you sign up for their email rewards program, you can save a ton of money by using their coupons.

I went to Michael's this past Sunday and purchased a candle. When I got home and took off the lid…read moreto light it, I noticed that there was evidence that it had already been used. There was a swirl pattern with a puddle outline that had dried, and the wick had already been burnt. One would think that they would check returned items before putting them back on the floor to sell.

I needed to have the newborn baby attire personalized with her name on it, so John's Heel & Sew (a…read moretailor I also recommend ) a few doors from them recommended them. I'm so glad he did because they came through for me at a last-minute notice. They made everyone happy and the smiles on their faces were unforgettable. They are going to keep the baby onesies and blankets as a keepsake forever. I highly recommend ACME Cap & and Branding for your branding needs. Thank you!

Not very professional. I drove 30 minutes to get there on Saturday. I waited at the door for 35…read moreminutes and nobody came out. sign at the door said they open at 10 on Saturday.I called and left voicemail but they didn't call me back. I called today and was told that they are closed Saturday due staff shortage.

I ordered shirts for my son graduation and did not get the quality service I expected. The job was…read morerushed & poorly done. When I aked for a replacement I was told I had to purchase again. Cupid and her husband didn't want to listen to what the customer had to say. They had already made up in there mind No refund or replacement without full price fee was going to happen..I would not recommend! 13 years of being in business should never produce this type of work. Smh. I ordered from another company and what Cupid said she couldn't do with 13 yrs under her belt another company executed perfectly with less years. Guess she needed the $136 more.

unsatisfied more than half of the 20 shirts had misprints and faded areas. Extremely rude and…read moreunprofessional. Makes you pay full price upfront, no quality check. Errors are the fault of the customer. Didn't offer to correct their errors instead said "our" money is no good and called the police. double -0 don't recommend this location for anyone who wants quality work. Charii

I called Sherry very late--just four days before my elopement--because my dress didn't fit and I…read morehad no way of returning it to get a new one. I reached out to several other seamstresses, and they all told me it was too last-minute for them to help. Sherry didn't. She told me to come to her house right after she got back from vacation, and we immediately started planning how to make it work. She suggested adding a corset kit to make the alteration easier and more affordable for me, which was such a thoughtful solution. I brought her everything she needed the next day, and she finished the work the night before my elopement. Thanks to her, the dress fit beautifully, and I felt amazing on such an important day. I'm so grateful for her kindness, professionalism, and willingness to help me when no one else would. I can't recommend her enough!

She tailored my wedding dress and it was absolutely perfect. I ordered the dress online and it came…read morein the wrong size. It also had many different materials and yet it now fits me perfectly! She did an amazing job and she added the bustle. She was very kind and the service was pretty fast.

Jan Christine Branded Solutions is the best. High attention to detail, they really care and want…read moreyour business to thrive! They really made my business shine! I Highly highly recommend this business with no reservations.

From the owner: CEO, Jan Christine is an expert in the embroidery and screen-printing space for over 20 years. Jan…read morepersonally oversees the daily operation of her business and workshop out of Orlando, FL. She specializes in supporting businesses who need their logos on apparel quickly and accurately. Clients come to her time and time again knowing her company is a "one-stop-shop" to get what they need. The story of her growing clientele is a common theme of businesses ordering custom apparel through big box online retailers not getting what they need. Many of these value online retailers stock poor quality apparel and outsource the embroidery/screen-printing process, ultimately costing the client more needing to re-order through another supplier. Jan's carefully selected inventory is the perfect balance between quality and economy, and is embroidered/screen-printed onsite. Once a client works with Jan, they continue to select her time and time again... knowing it's made right, the first time. Jan attended Florida State University, and Rollins College for her MBA. She lives with her husband and cares for rescue dogs in her local community.