To Whom it may concern,
My son is 13 years old who attend first time camp at can aqua from August 19 - 25, 2023.
When i registered him, as parents we put female/male, so i put male and their correct birthday, request for 48hours call back from drop off day and pay the fees.
Saturday drop off
when i arrived late on Saturday after 3-4 pm, i gate was open for me to drive through and was lead to the main office, nurse, cafeteria area with the waterview front.
i had someone notice and came out to ask me to register my son in front and told me don't worry you don't have to lock your door or leave the stuff there or outside no one will steal it.
i went to office and sign him in and they said, i sign him as a female so we had to change you to another room. When i registered, i knew i would not make that kind of mistake so i brush it off and thinking they will find a room that his age group; teenage and wanted to see his cabin.
They did not allow me to see the cabin and said there is boy in that room now and that Iam not allow to until Friday when i pick him up. they said we will put him the vulture and there 9 kid in there. not inform me about age group or why he is given that room instead of the original application.
they lead my son to two teenage coach or team to be involve for the week activities or in the cabin with the younger age group.
so head he go and swimming test at the lake and i left to drive home.
When i was driving home, i called them back to see if i can speak to my son, they said did you registered for 48 hour call back, they said, someone will call me back and update me how he doing and that i cannot talk to him just pass along message.
Sunday
i called the camp again in afternoon and ask to see what update and no respond or when someone got a hold i was not able to get an answered
Monday
i called again and no one answered and when i got a hold of someone i did not get update
Tuesday
i called again and see how he doing and want a 48 hour follow up and they said they put on the system for follow up.
Wednesday
i called again in morning and again 4 pm and no one got an answer to respond to how my son doing.
Thursday
i called again in morning no respond. Someone call me around 10 am and informed me last night which is Wednesday my son threw up and that there a virus and bug going around and we are working closed contact with Health Department with outbreak. i asked them, i did not get a call back 48 hour from the time i asked to and registered requested. why did they not call me last night instead of the day after when i could come and pick him up. on top of that, why did they not informed me about the virus they had the second week of camp which is beginning of August for my inform decision to let him go to camp. Not only that, two week prior, the outbreak was worse and they had call me to informed me there a space available but i was away to Florida that i would not have considered that if i was not. if i knew they knew that there is kid or cancellation due to virus, why did they want parent to still let their kid attend and they knew very well what happening 2 week before he attend. i only got this information from another parent when i wen to pick him up. i said i need to speak to my son asap to hear him if he even alive or how he feeling. i have spoken to him and he sound like he getting better and that he will go home Friday because it last day and maybe he didn't want me to embarrassed him or whatnot but he was under the fluence of those that are around him and shy away not speaking how he feels. after speaking to him, i got back on the phone with the doctor who worked there apparently had over 20 year experience and that i have to trust her that he is fine and not to worry as she will monitor the situation. i asked her, how he get sick, where and when. she informed me that Wednesday he threw up at 1 pm. i said then why i called 4:45 pm and no one told me about this information and did not get back to me on my voice message. she then said, oh i didn't know maybe i forgot there are many children here and i must have mistaken another child with your son. i then said, who is sick in the cabin, which cabin is it. my son is in vulture cabin which is one week stay. she said another kid have virus and another cabin have it. i told her what age group is my son cabin in and why is he in with a kid with virus. she informed me that the virus been going around and she working closely with health department. i felt uneasy and said i will pick him up today. after speaking with my son he seem like he want to stay rather pick up and only respect his wishes. the doctor soon said, he alot better and this is minor. she also said, this happen to him like a normal threw up not a virus and make it look like its my son fault. i said, i know my son and this is not common. people dont just throw up, something he eat, or inhim that caused this. i told her i work in the hospital and i know what and read more