I arrived at 9:00 AM and was greeted by a line extending outside the building. After checking in at…read morethe kiosk, I waited more than two hours without being seen( still sitting in the lobby waiting as I type this). Since food and drinks are not permitted inside, the lengthy wait is even more challenging. I want to be clear that my frustration is not directed at the staff currently working. The employees appear to be doing the best they can under difficult circumstances. However, it is evident that this office is severely understaffed. Having only 2 service windows open out of 14 available windows is concerning and significantly impacts customer wait times and the overall experience. I encourage management to evaluate staffing levels and allocate additional resources to better serve the public. While this is a government office, it still provides an important service, and residents deserve timely, efficient, and respectful customer service.

I strongly suggest you make an appointment. Be sure to check in at the front kiosk and keep your…read morenumbered ticket on you. Do not give the ticket to anyone else, it is directly tied to you. There is no food, drink or photo taking allowed. Be prepared to wait several hours. Also, DO NOT sit at any of the seats along the walls, even if none of those windows are open to serve anyone. You cannot sit at the closed windows even if there aren't any available seats.

I love it here! I…read morelove the convenience of the location how it's near everything! The library is minutes from the mall minutes from a gas station minutes from a gym this is just perfect in my opinion. Very seldom do I use any other services other than the desk area to do independent work. Even though I do have a library membership in case I do decide to check out anything I just love being able to come and work in a neutral environment it's not super quiet in here especially if mothers or Guardians are with children but still it's nothing that's unbearable. The staff is super friendly always helpful. Every time I come in I'm greeted with a smile. The restrooms are always tidy! Upstairs and downstairs areas and handicap accessible. There are Stadium size rooms as well just an efficient building and location that holds a lot of events from graduations to seminars. But if you haven't been here definitely check them out. This past year, I've witnessed some graduates come and take their senior photos and evidently that's something that's allowed I've never seen anyone question them... I Love all the natural light that comes in as well petfect for pictures on a bright day. Have fun and enjoy life :)

What a beautiful building, with an AWESOME staff. My daughter and Mayor Oberndof's younger…read moredaughter Heidi graduated Kempsville H.S Class 1986..

Easy upgrade and update on the oceanfront library. Since my last review the library has been…read morerenovated and looks amazing! I had a book on hold that I picked up. The staff was efficient and took care of my transaction without a hitch. The library is now bright and attractive. The sections I saw were clean and organized. It was also nice to see quite a few patrons utilizing the library. It's been way overdue for me to update my previous review. I'm thrilled to see the oceanfront now have a beautiful renovation.

This small but resourceful library is located in the VIBE district of Virginia Beach. It has a…read morelarge children's collection of books. Lots of media like DVDs and CD audio. Also, the front area has a great resource area for social assistance. The library also has a good natural sunlight to brighten up the facility.

Air show was fun and well planned out and executed. The base is beautiful and all the service men…read moreand woman was very kind with helping getting to and from the show from the parking area

The Naval Air Station base hosts fun and engaging events, offering a unique look at naval aviation.read more

This review is past due.. I visit this post office after hours at least four times a month or more…read more I love celebrating other people's birthday or sending package/gifts just put a smile on someone face. The post office's kiosk machine provides "Convenience", accept all major credit cards, easy to-use, 24-hour access, purchase stamps, weighting packages, priority shipping, next day shipping, all shipping labels... everything... No reason to stand in the long lines or Rushing to the post office before 5:00 closing time.

No exaggeration - I was verbally abused by one of their managers Christina Cologne (sp?). They have…read morelost the same credit card twice of mine And could care less. I am Afraid of retaliation on their end. By far the worst post office ive ever been to. I'm still in shock about what happened to me there

I didn't even know this location was here! It's probably like that for most people so we found it…read moreon GPS and snuck over to mail out some return packages about 15 minutes before they were set to close. A few other cars in the parking lot but no one in line inside and the friendly lady behind the counter easily scanned and took the items with a good attitude. Small inside and the building is old - but it's got a drop box for packages around back you can use and is probably going to be my new go-to for mailing packages in the area as the Princess Anne location is very crowded with rude staff!

I've lived in Virginia Beach for 18 years and never knew that this post office existed. I'm also…read morethinking most people don't know about this location because there were only two other people in line. It's located behind the smart mouth brewery and apartment buildings with very little traffic flow. There is probably close to 20 spots in the parking lot. Needless to say I was in and out in about 45 seconds. They are enforcing all social distance guidelines and have notices on the door to inform customers. They have markers lined up spaced 6 feet apart so everyone knows where to stand. They installed plexiglass between the employee and you so there is no chance of contact.

The awesome thing about writing reviews is the writer can attack the content any way they choose…read more This review will not have crime statistics although I think Virginia Beach is much better than most cities of its size. I'm going to touch on a few randoms and personal instances I've had with local law enforcement. Today was National Coffee with a Cop Day. This was established in 2011 to strengthen law enforcement relations with citizens. VBPD participated. Several uniform officers including Third Precinct Community Liaison Officer Nieves was on hand. It was informal and an opportunity to chat about any local concerns. It was the first one that I've attended. I've had two negative direct interactions with VBPD uniform officers. One an expired inspection sticker displayed. The other a speeding ticket. Both handled with the highest level of professionalism. No I'll will, I was wrong. Other interactions with the VBPD have been in the community with outreach such as in schools and the coffee shop talk this morning. The rank and file speak, look and handle themselves professionally and with dignity in my experience. I'm proud to be a resident of Virginia Beach and witness the good they do everyday in the city. Many may not know this, but VBPD have several programs to connect to its residents. For teens there is a 4-5 month after school program to learn about law enforcement. This program begins this month. Adults there are Citizens Defense workshops and other programs throughout the year. The city also offers officer ride alongs with the release of a liability waiver. I have long been interested in this program. I have done this with other cities and it's a unique perspective. Finally I will conclude with something I saw while driving in Virginia Beach recently. How often do you see an outrageous driver doing something idiotic and want to perform a citizens arrest? Well at least wish there was a cop to witness the violation. I saw a SUV barreling down a grass median to go around a stopped line of cars to make a turn arrow. Guess who was directly behind him...yep! VBPD red and blue lights. The cop immediately pulled the driver over. Watching sweet justice served right in front of your eyes is darn cool. To those that say there are "bad apples" in law enforcement I would agree. But this holds true of any organization and does not mean its representative of police as a whole. I have donated to FOP and other groups because I support the difficulties and challenges they have performing their duties. Thank you for your service Officer Nieves and the other cops that attended the event this morning. Virgina Beach PD have a culture we can be proud of. Police deserve our respect and gratitude short and simple.

Fast and friendly customer service at the Service Desk…read more I wasn't sure where to go to submit my CC application, but the attentive desk person noticed my lost look and called me over. Before I even got all the way to the window, she already knew what I was thete for. I asked her how she knew but she recognized the form in my hand from a good distance away. I can't see anything significant on the form that would give that away, but good on her for her experience. She was very knowledgeable and shared whatever information she could. Very pleasant and quick experience!

This place sucks. Do not recommend going there. Customer service does not exist in this…read moreestablishment. Everyone that works there is extremely rude. Waited 3 hour just for the lady to yell at us saying she can't help us that we need to schedule an appointment even though we completed all the forms online and just needed to drop off supporting documentation since the website said you have 45 days to drop off the documents they're requesting. If I could give them zero stars I would. Zero help and a waist of time.

This Social Security office is located conveniently off a main boulevatd and it is easy to access…read more The building is the first one on the street corner, and it has a separate parking lot. The office has 17 customer service stalls, but usually, only about 4 are operational since COVID. The pace for being seen is relatively good. The customer service is good, and they all seem interested in assisting you in completing whatever you came in the office for. For me, the mood of a government office is pretty somber, and it is hard to get past the feeling that most people are seriously stressed out when they come through the door. I will say that the first person you see is a security guard who offers you a grin when you offer her one. She seems very pleasant and eager to help people. This office is so much more peaceful than the offices in Norfolk and Virginia Beach. The citizens demonstrated a definite sense of entitlement in the way that they complained about everything from the seats to their wait time. I like the atmosphere in Portsmouth much better, I know that's a first, but it's true. I knocked off a star because I am back today because the representative forgot to submit one document that held up my form. She did complete it and give me a copy with a date time stamp so everything is dated properly, so I still think her laughter and smile in a government office on a hot afternoon before Labor Day weekend was awesome.