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    Ernie Morgan Center

    5.0 (1 review)
    Open 8:30 am - 5:00 pm

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    10 years ago

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    Social Security

    Social Security

    2.8(18 reviews)
    12.1 mi

    These people are fabulous. This is NOT your normal governmental agency experience…read more My Social Security quest began by calling the national 800 number. It was an eternal hold. But if you put them on speaker phone it's not nearly as bad. The woman who took my call was extremely friendly & helpful. She spent a lot of time researching my exact situation. Then she input all my information & set up an appointment for me to take my supporting documents to the local office. It was about 6 weeks wait. But it was well worth it. When I entered the parking lot, almost 30 minutes before my appointment time, I expected the worst. The parking lot was packed, as was the inside seating. I expected a DMV experience. You check in on a touch screen when you enter. If you have an appointment you so designate. I immediately noticed that a very few people were called by their name. The rest were numbers. At my exact appointment time my name was called. Mr. Johnson, who helped me, was amazing. He explained things that I had never known. He advised me regarding timing of future actions. He gave me paperwork documentation on everything & even wrote his extension number, should I have any questions. I left with the feeling that the Social Security Administration truly cared about me as a person. I am still aglow with that feeling tonight.

    I arrived at 9:00 AM and was greeted by a line extending outside the building. After checking in at…read morethe kiosk, I waited more than two hours without being seen( still sitting in the lobby waiting as I type this). Since food and drinks are not permitted inside, the lengthy wait is even more challenging. I want to be clear that my frustration is not directed at the staff currently working. The employees appear to be doing the best they can under difficult circumstances. However, it is evident that this office is severely understaffed. Having only 2 service windows open out of 14 available windows is concerning and significantly impacts customer wait times and the overall experience. I encourage management to evaluate staffing levels and allocate additional resources to better serve the public. While this is a government office, it still provides an important service, and residents deserve timely, efficient, and respectful customer service.

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    Social Security
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    Norfolk Circuit Court Clerk's Office - Entrance

    Norfolk Circuit Court Clerk's Office

    3.7(3 reviews)
    2.3 mi

    Me and my husband went to get married and the line was pretty long but the clerks were all amazing!…read moreMake sure that you leave yours phones in your car! Or store them in the lockers that they have inside for a small fee!

    I recently took a trip to the Norfolk Circuit Court Clerk's Office as I was in need of a passport…read more The passport office is located on the 7th floor. Things to note about the entire building: - NO phones OR even smartwatches allowed. There are tiny little lockers available for rent in the lobby for a small fee of $0.25, so bring your coins (no cards or any other form of payment is accepted). That's why there are barely any photos on this page. - security check on the main floor as soon as you walk in through the doors - street parking is pretty scarce since the building is next to a tram station. I parked in the lot behind the building across the street and walked over. It's run by the City of Norfolk, so the fees weren't bad. Things to note about the passport office: *This is the only passport office in this area that will take walk-ins. Most of all the other locations I called were appointments only. I live in Chesapeake and the one in Chesapeake City Hall didn't have an appointment until October. Thanks, but no thanks. I need to fly way sooner than that. *One of the ladies that worked the line that day was the friendliest government employee I have ever come across LOL. She was just the nicest person! Super efficient, informative and genuinely wanted to help! *You can take your passport photos here, I'm sure, for a fee. I did not know this so I just got my photos done at a Walgreens, but had I known, that would have saved me some time, especially since I was in a rush to get the passport. *Expedited service really only saves you a day or so, so the extra fee is not really worth it. *This makes me nervous, but they took the original copy of my identification which is my citizenship certificate. They say they will mail it back, which I am sure they will, but it's still nerve wrecking! *They charge fees if you pay by credit card, so if you want to save a few dollars, bring your checkbook! Stay safe, Friends!

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    Norfolk Circuit Court Clerk's Office - Hours (July 2022)

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    Hours (July 2022)

    Ernie Morgan Center - publicservicesgovt - Updated June 2026

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