This review is past due.. I visit this post office after hours at least four times a month or more. I love celebrating other people's birthday or sending package/gifts just put a smile on someone face. The post office's kiosk machine provides "Convenience", accept all major credit cards, easy to-use, 24-hour access, purchase stamps, weighting packages, priority shipping, next day shipping, all shipping labels... everything... No reason to stand in the long lines or Rushing to the post office before 5:00 closing time. read more

United States Postal Service - Post Offices Near Me - Virginia Beach, Virginia

No exaggeration - I was verbally abused by one of their managers Christina Cologne (sp?). They have lost the same credit card twice of mine And could care less. I am Afraid of retaliation on their end. By far the worst post office ive ever been to. I'm still in shock about what happened to me there read more

Well, these helmet wearing pinheads are at it again. Received notice that two items were delivered but the morons failed again. Navigating their website is next to impossible because.....well, you know... Tracking #: 00310202207039911527 seems to, not exist but says it was delivered. I'm telling you, hire a bunch of monkeys, pay them with bananas and the job will get completed ten times better & faster. The current staff are total assholes... read more

Had a package out for delivery. Didn't arrive and it was scanned later that day as No Such Number-Return to Sender. Went to P.O. next day to pickup package and was told that is was sent out with letter carrier for re-delivery. Again the package didn't get delivered and still waiting. Initiated a missing package search, last scan was at this P.O. and still no delivery. Did someone steal or throw my package away or is it just buried under a huge pile of other packages like mine. Only time will tell... read more

Both Lou and Ryan were so helpful with getting my mail and understanding I had no access to my mailbox because the key I had no longer went in all the way to turn it and open my box. They were both outstanding with being so considerate and kind to offer help. I have never been to a post office that I felt like they really were part of our community and cared to help me with my mail. Seriously I know getting mail is a minor issue as there are bigger problems a person can have but they treated me with such understanding and kindness I felt compelled to write this and let them both know - Lou and Ryan you both are the GOAT! read more

Still no document that was in "Informed delivery" on Sat. No One ANSWERS phone when calling.

This post office is by FAR the worst post office I've ever been to. Izoraher, specifically, is the rudest customer service employee I've dealt with in a long time. If you hate your job, instead of inflicting your very clear misery upon innocent customers, just quit. It is VERY clear that she does not like working here and treats the customers as a burden. She's rude with an attitude problem, dismissive, and just flat out unhelpful. She needs to be removed from the customer service counter because giving people constant attitude when they're just trying to send their military spouse an overseas gift, isn't the way to go. Horrible customer service!!! I saw several people walk out while I was in there waiting for Izoraher's extremely unpleasant service... which I also ended up taking my package and walking out. I'll use UPS or FedEx from now on! Instead of wasting time going to the post office, I HIGHLY recommend doing everything online and scheduling the mail carrier to pick it up at your door. Or use UPS. Maybe when they realize their employees affect them, they will make changes. read more

This is by far the worst post office I've ever been to. I wish I could fire them from handling my mail and packages. Worst customer service. They do not care. They don't answer phones, they mishandle packages, they stuff huge things in my mailbox I can barely get out, they lie about trying to deliver things when we're home without getting out of their truck when we check the cameras on our house Bc my husband works from home and is always there. It's ridiculous. He used to mail a lot of packages for his job and they would say they came and didn't (again, security cameras) and they've lost all sorts of mail. When I request redelivery they never come the dates I ask or if I use the app to request pickup they don't come to get my packages and will say it's not out there. The carriers are awful and the staff inside the building aren't much better. They can be nice but it's hit or miss honestly. I've gotten a few nice ones and some awful ones but the one thing remains the same, they don't care or take their jobs seriously. It's highly inconvenient to have mail carriers lying and saying they came or tried when they dash away as fast as possible when my husband is home. We end up going to the post office to get things more often then they deliver. We should get a gas credit at this point Bc we're doing half their job for them. Currently, I've been here for a half an hour while they look for a certified letter that I asked be redelivered today - it wasn't - I tracked it and it said it was here. So I drove over on my weekend while the guy looks everywhere and says he can't find it and will ask my regulars mail carrier on Monday. Um, first off, did they take it home with them or something? Why would they ask my mail carrier and it says it's here for pickup. Wtf. Also, I'm here to sign for it I won't be home Monday. Again. Inconvenient as hell. I'll be at work. Honestly. They suck. No other words. I dread coming over here. DREAD. read more

My sister paid for expedited shipping I saw on the app it arrived to their facility the next day and it's been saying out for delivery for 3 days I called 3 times before getting and answer got hung up on and have called 6 times since and still haven't gotten an answer! read more

wonderful and helpful staff. They work fast and are very friendly and accommodating.

Rude and condescending! Rolling her eyes and so on! Should not be in customer service!

I've been to this post office several times since it opened. I live pretty much in the middle when it comes to closest post offices. I definitely prefer this location to the one on Lynnhaven Parkway. My most recent visit to this location was on Friday. I was mailing off stuff to get my passport renewed. They were really good at suggesting what package should be used. They were one step ahead of me because I wanted to make sure it was able to be tracked, which was already included on the packaging they said would be good for mailing a passport renewal. The only thing is that the labels they give you to fill out the address, etc. are pretty small. One thing to note is that if they give you something to fill out, you have to go to a table nearby to fill everything out. Once done with that, you generally have to go back through the line all over again. Apparently one time through the line isn't good enough. Overall. the experience here was okay. There wasn't anything that occurred that would put my rating above a three star rating. If you're looking to mail stuff off and need to go to the post office, I do recommend coming here. Although it can get crowded at times, it's not usually as crowded as other post office locations like the one on Lynnhaven Parkway. read more

It's a perfectly ordinary, if well staffed, post office. All the usual goodies including a drive up mailbox, post office boxes, counter services, an automated machine and the like. On this particular day, there was a decent line but it moved quickly. Since I just needed to drop off an overweight package, I was in and out quickly. read more

United States Postal Service - Post Office in Virginia Beach - Post Offices Near Me - Virginia Beach, Virginia

This will be my "home" post office for now, because of distance. I do wish there was a post office within just a few miles of the Ocean Lakes area though. But this will have to do. I've only been once so far and the experience wasn't bad at all. I'm sure if I went during the lunch rush or afternoon rush, or especially the Holiday rush, it would be a totally different story. But my one experience at this one so far was pleasant. Fast line, fast and efficient workers. read more

United States Postal Service - Hours. - Post Offices Near Me - Virginia Beach, Virginia

Obstructionist, domineering, rude staff. My expectations of USPS are low to begin with, and I fully recognize the challenges of working with the public. These folks are great at telling what they can't do and doing so in a manner to make patrons feel stupid. Horrible at informing you what they can do. Other nearby post offices are better; it's just this courthouse location. read more

The staff is way too small for this location. Takes 30 min just to get up to the front of the line.

I work on base so I'm spoiled by USPS at JEB - on point and genuinely care about customers. This location is my go to when I don't need to be on base. Management tries really hard to push lines faster BUT there is one particular employee that has "don't want to learn" attitude and somehow I get in her line every time. I'm sure this job is very stressful. All I can say is there are people who try at any job and there are some who are not...unfortunately those few who aren't, give bad rap to entire location. read more

Wish I could give zero stars! Since our mail carrier retired, we've had packages mis-delivered, mail mis-delivered, packages destroyed, mail not picked up! You name it! We've lived in the same house for 15 yrs & I've never called to complain. In the last 7 days, I've called 5 times to the 800 # cause they don't answer the phone at the local office! I even had one of my packages go to New Hampshire instead of to me! I'll never get that one! Absolutely ridiculous! I'm going to ups!! I'm adding a pic of the huge pkg they stuffed into my mailbox! It's twice the size of my mailbox! Must've been one strong mail carrier! They destroyed my pkg that I paid good money for! read more

See all

Terrible customer service. Jessica is extremely rude and condescending. Go to fedex or UPS. If you have to go to USPS pick a different location or wait longer for a different clerk. Some people are not meant for customer service - Jessica needs to find a new gig. Disappointment. read more

Just arrived to this store today because I saw mu package arrived here at around 0800. I asked the female worker if she could check and see if my package was in the facility so I could sign for it now because I wasn't going to be home today or the next couple of days and didn't want to have to drive back to the facility to pick it up. She stated the mail person already organized their packages in their trucks and nothing more. I love the employees attempt to even walk in the back in look. As always excellent customer service. Right. read more

This is one busy post office. 80% of the staff is super friendly and they usually keep things moving very well, especially when it gets backed up - they open the extra door and pull the easy stuff out if the line. It's hard to get terribly excited about a post office but compared to the one over by acredale this post office is a much less stressful trip whenever I need to pick up or mail something. read more

Currently leaving this sorry excuse of a postal office whereby being rude is the norm and acting as if you don't have a package when the tracking clearly states you do. Glad we are moving and will not have to deal with such individuals as this working at the post office. read more

Laziest people and always losing s***! Always saying package isn't here but when i get vexed suddenly they find it. Smh.

This is a larger post office in the area and surprisingly they get you out VERY quickly no matter how busy they are! I generally visit on my lunch break and love this location because it's located to numerous restaurantsj read more

Worst customer service ever. I have been seeing that my package was out for delivery for 3-5 days now. When I called the lady was extremely rude to me and said we have like 10k packages to look through and told me call back after 6pm. They close at 5pm WTF?! I will never use the Lazy Ass USPS again!!! They are terrible. read more

I'm usually not a huge fan of usps, but I really like this usps. The location is perfect for my work, and this one is very clean. I also like the big parking lot, and self service kiosk. read more

Horrible place always looking mail and they can't be bothered to help or admit they're ever in the wrong!

I work from home, so going to the post office is a regular thing for me. Each and every time I come here I am met with friendly staff. During the holidays the lines were long as usual, customers were impatient and sometimes rude- but the staff stayed friendly and professional working quickly to serve everyone. Most weekday afternoons there isn't a line, so service is speedy and quick. They always greet with a smile. Place is kept clean, and is in a beautiful area. read more

NO, I am not reviewing our Government.. That would be super negative and take entirely too long and I am positive none of you care what I think about it anyway. I am reviewing my local post office because these establishments need love too! The few times I have been in here, its always been a pleasant experience. Always in & out in a flash without having to wait forever and a day. Its always been full staffed at the counter which is awesome. They have PO boxes if you need one, a full area of supplies for your packaging needs. There is an automated machine to do the work for you if you don't want to deal with the line or people and its got lots of parking. As far as post offices go, this one is great. read more

Would get no stars if I could. All of the ladies in there really need to get laid. They all look and act very unhappy. Literally waited at the side door for 20 minutes with my 2 year old just to pick up our mailbox key. ( which they said they would call us when it's ready) I understand waiting at a post office but no one even bothered to apologize or update us that help is on the way. Not one smile from any of them. No customer service what so ever. HATE this location! read more

Worst post office I have ever dealt with, and I've lived all over the country. They are rude, don't do their job, and rarely answer the phone. My mailman STOLE my kids passports last year! Stay away. read more

good post office, they normally have enough people working so the line moves rather quickly. They also have an automated machine you can send packages or buy stamps yourself w/out waiting in line. read more

The stars are for the friendly service I receive at this location every time I come in to the counter. I've never yet encountered a rude employee at this location, nor have I ever had to wait an unusual amount of time in line-in fact, when the line gets long, they usually have someone come over with a little handheld device that makes it possible for them to take care of some transactions right on the spot, and route others to the counter. The parking lot has plenty of spaces, and is easy to get into and out of....just watch your speed pulling out of there-police station is right across the way! So far, so good. Now-I would have given five stars, were it not for the person who presently has charge of my route. This woman will do anything to avoid getting out of her truck and putting packages on my porch. She will jam as much as she can into my medium-sized mailbox until I practically have to use the Jaws of Life to get it out. I have received things that are clearly stamped "Do Not Bend" bent to fit, and then there was the package that I traced to the post office that they couldn't find-what a saga that was. I went down there with the tracking printout and receipt, and spoke with the very nice and helpful manager several times. He turned the back room inside out, and came up with nothing. I unhappily decided that the item was lost, when, lo and behold, there it was in the mailbox, quite a while after I had given up on it. Tracking traced it to this post office, said it was "out for delivery," but not noted as "delivered" so if it wasn't in the building, the only other place it could have been was on the truck, probably slipped into some corner or behind the seat unnoticed. Very careless, and we never had experiences like that with previous carriers. UPDATE: I've taken two stars off my original rating, because I've absolutely had it with whoever is delivering my mail. Today I came home to find a 19X15 envelope with "DO NOT BEND" stickers all over the front, folded and squashed into my mailbox with the rest of the mail. This made even less sense when I saw that there was also a package sitting on my porch. Why not leave the big envelope under the package, if you had to get out of the truck anyway? I am so fed up-I may end up just arranging to pick important or fragile things up at the post office, because this is getting ridiculous. read more

The service from this post office is so slow! Last year, we put an investigation into a lost package. Several months later, it arrived with "Delivered to Wrong Address". Honestly, I think it just fell behind a counter and no one failed to realize it. Just today (April 25th), I got another late package- sent on March 29th. And it was something important too. Such an irony that the easiest zip code has the worst service. read more

There is a lady here that is horrible and is most likely the manager. I went on the USPS website to do the forwarding of mail for each person in my household. I received the confirmation emails and the confirmation letters in both the old and new address. It mentioned that it might take 10 days to start forwarding mail. Weeks after the 10 days still no mail received as forwarded from my old address and mail was still being stuffed in the old mailbox. My wife went to the post office and was told that she had to tell the carrier to forward the mail and wouldn't even look things up in the system to find out when we put in for the forwarding. Basically this lady was telling us it was our fault. I called USPS and loved a complaint. It took about an hour to talk to someone but it was worth it. They took my complaint and information and in less than 24 hours a regional manager was calling me. She asked what was going on and then looked me up in their computer system and verified that things should be forwarding. When I told her about the comment from the lady with long frizzy hair that doesn't wear a uniform she was very irritated about her comments and attitude. The next day I started receiving messages trilingual me that things would now be forwarded and about five days later started receiving my forwarded mail. It doesn't end there with this lady with the long frizzy hair and no uniform. I went in to mail a package and there was a customer waiting to get her packages. When this "manager" came by the lady she was asked if she could go back there and get someone to come help her. The "manager" heard this, while on her cell phone, she stated she already told someone and would not do it again. The customer said she had been waiting for 20 minutes and the manager didn't care and refused to get off her cell and help or at the minimum go back and get someone to come help this lady. One of the ladies working at the counter said she would help the customer since she could see the "manager" would not. This lady with the long frizzy hair and no uniform needs to be fired or demoted. She clearly is inept at her job and knows nothing about customer service. read more

Incompetent staff and manager. They've had 8 parcels of mine since Mon. Jan. 8th that still haven't ben delivered. They scan them "out for delivery", drive them around all day then return them to the office scanned "no access" which is a lie to cover their asses. I've tried to call the office over 40 times since the 8th but the line is always busy. I even called at 9:00 o'clock at night when the building is closed and still got a busy signal. They must take the phone off the hook and leave it off 24 hours a day. Called 1-800-ASK-USPS who promised re-delivery on Jan. 11th and received 2 out the 8 parcels. I've filed a complaint with the Inspector General's Office. I paid for Priority Mail delivery and got nothing for it. Worst service ever. read more

I don't know about you but my experience with the staff here has always been great! There's always someone helping people in line and assisting them to the right window. The place is clean and the staff is friendly. read more

so sick of getting my mail at 6 7 8 o'clock in the evening!!!! this has been going on for two years at least!!!! what do the people of our community have to do to make the post office delivery like they used to!!!! is it because of too many lazy people in the world now??!!! the mail is supposed to be delivered during the day!!!! not evening or night!! today is a late late day again... going on 6:00 and no delivery yet.. waiting on packages also. terrible terrible terrible!!!!!!!!!!!!!!!!!!!!!!!!!! they should be ashamed of themselves!!!!!! smh!!!!!!!!!!!!! read more