My sister and I spent a week at CM during the last week of October, so we could visit our Auntie…read morewho has been living there for over a year. We were excited to visit her and see where she was living now. And to our pleasant surprise, we found CM to be a beautiful retirement village that catered so well to our Aunt's needs. My Aunt's apartment was so cozy and perfect for her, and what an amazing view she has from her balcony. You're literally looking into a forest of beautiful trees, especially now during the Fall season. And nearby, is another gorgeous view. My sister and I had the privilege of staying in an apartment right on the grounds of CM for guests to those who live there. How convenient that was for all of us. We were impressed with all the staff that my Aunt introduced us to. They were so friendly, attentive and all with a smile. We ate in the formal dining hall once for dinner, and it was so delicious. And we also had lunch one day in the Cafe, which was equally as good. My Aunt is 88 (soon to be 89) years old, but still has a lot of "kick and bounce" in her. And we're so happy she chose CM as her retirement home. We feel she's well taken care of, safe and has everything she needs right there. So thank you, CM, for a wonderful vacation you provided my sister and me. We're looking forward to coming back for another visit next year. And thank you for taking such good care of our Auntie Elaine, too! =)

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.