Had a extremely good experience. The technician arrived on time, quickly recognized the plumbing…read moreproblem, and defined the restore procedure really. The work turned into performed efficaciously, and the whole lot has been working properly considering. The most effective purpose I'm giving 4 stars in place of 5 is due to the fact the pricing felt a chunk excessive. Still, the exceptional and professionalism made it well worth it. Would clearly name them again for destiny plumbing needs.

* * * * * PERSONAL PROPERTY STOLEN * * * * *…read more Long story short, personal items of low monetary but immeasurable sentimental value were stolen from my home. The opportunity to return the items anonymously without repercussion was extended, but my items have not been returned. * * * * * PERSONAL PROPERTY STOLEN * * * * * The work that was completed was done well enough. They even went above and beyond to work with my existing antiquated utilities. The mess left behind was no worse than that of other tradesmen I have hired (dust, greasy fingerprints, bootprints, etc). One of the men took one of my kitchen towels and used it as a rag without asking. It was then left balled up on the floor. I didn't even bother calling to complain about this, but in retrospect...* * * * This may have been a tactic to draw my attention away from the shelf where my personal belongings were stolen from.* * * * If you hire this company, get the full names of ALL of the workers who will be in your home. Google them before letting them in. If your gut tells you not to let them in, do not let them in. Do not take your eyes off them for a second. Do not allow one worker to distract you while the other(s) are unattended. If possible, place cameras, even around items of no/low value, kids' toys, knick-knacks, etc, even if they are too high up to reach normally. If you do not have video cameras, take before pictures of any room they have access to. Do not allow them to remove trash/debris from your home. Insist that they leave any garbage bags behind and check them thoroughly before throwing them away yourself. Take inventory of your belongings immediately. Record and photograph anything odd, even if it isn't something you would usually bother complaining about. If anything has gone missing, NO MATTER HOW LOW IN VALUE, file a police report. What we cannot prove as individuals, we can prove with a paper trail. Help prevent this from happening to someone else!!! * * * * * PERSONAL PROPERTY STOLEN * * * * *

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

What a joke. First I was told I needed a whole new system for 12k. Then it was just the fan motor…read morebut needed a new fan blade to go with it. With that being said the fan blade was completely fine. Once he quoted me 1241 dollars for the same motor that was 165 online I just asked him to stop what he was doing and leave. Needless to say I paid a service charge to have them waste my time and quote me an outrageous price.

If I could rate higher than 5 stars, I would. Tom Shannon and his team (Jeff and Mike) did an…read moreexcellent job installing a new Trane central air unit. I'm recovering from surgery and Tom was great about working with family members in my absence. He was kind enough to reschedule the install to a week earlier when he had another customer reschedule. Tom and his team arrived on time, covered my flooring for protection, worked fast and cleaned up afterwards. They were respectful of the property and very friendly, too. Thank you Tom, Jeff and Mike! I highly recommend Burrier Service Company!

What started as a wonderful experience dealing with Burrier has become a source of constant…read morefrustration. They installed a tankless system for us (January 2025), an HVAC heater (September 2025), and a humidifier into the HVAC (October 2025). They quoted me $300 for a valve replacement in writing before changing their mind if they would do the work, referring me to their parent company (Steingass) whose rep Jason came out. I asked Jason for two quotes, one for the one valve and one with an increased the scope, Jason verbally told me he'd quote that but the increased scope would only take a day of work. He then only quoted the increased scope at $3500 for two days of work. I emailed a reply to the quote but it bounced because their quote system doesn't send from an actual email address. Burrier installed the HVAC heating unit back in September but with piping that wasn't properly glued. This caused exhaust leaks into our basement during the winter when it turned on. They sold us a humidifier that doesn't work as promised. Despite multiple trips they initially couldn't find any issue. It was two months later that their installers found mineral buildup that shocked them and said to me that it looked like over a year since the filter was changed. So, we needed the added expense to add a separate water filter line. This was done at an upgraded post install cost. Unfortunately, even with this we still don't get good humidity (19% when set at 50%). Additionally, they scheduled a flush of our tankless system but their first tech who came on site only inspected the humidifier didn't do it. Then, techs came back several times for the humidifier none came with the equipment to flush it. I was told in writing by Tom that Lee would schedule but he didn't. I'm exhausted trying to stay on top of the issues. They don't follow up with me, I have to follow up with them. I have called and left voicemails that haven't been returned by the scheduling department. I have emailed sales. I wish they could have continued to be awesome like they were when we started working with them and hopefully they improve but for now I'm lowering from 5 stars to 2 stars to reflect the new reality of working with them.

I woke up to a cold house and my furnace trying to kick on but not quite getting there. Jacob…read morearrived and had me up and running in no time after an analysis, clean-out, and replacement of the capacitor. He gave me a frank analysis based on the age of the furnace and a timeline for replacement. Jacob was fast, knowledgeable, skillful and friendly (he was even great with my dogs!). I will be a MasterTech customer for life, and highly recommend them for your HVAC needs!

MASTERTECH has completed (2) HVAC jobs more me. Both were replacing air conditioning systems in my…read morehome. Phase 1 was the main floor and basement (zone 1) and phase 2 was the second floor (zone 2). This company is not only highly competent but they are different than most other contractors because they are reliable, responsive and treat your property the way you would expect them to. They do what they say! I believe they are a good value and I price checked their quotes to find they are exactly where the market dictates. So if you want a company that respects you and your property, is reliable and delivers a good value, give MASTERTECH a try, you won't be sorry!

Friendly technician and clear communication on pricing. The tech was on time and completed the A/C…read morereset quickly.

I have a standing contract with Anderson. Their Techs are knowledgeable and thorough and will often…read moredo extra maintenance things with no charge.

At beginning of week had a new furnace, AC & humidifier placed in our home d/t age of this…read moreequipment. We've always used Lew's as our maintenance of these items throughout the years so trusted them to replace. We were not disappointed - far from it! A great experience! Tim & Jared were extremely pleasant, courteous & respectful of our home. The finished area looks so "tailored" - well put together & worth bragging about for sure! We highly recommend not only this company but these 2 gentlemen to install. A great big THANK YOU for your hard work & time you took to make our home not only comfortable but looking so professional upon completion!

Tried charging $ 6500.00 for a new boiler , called the shady tech out on his absurd diagnosis. Got…read moreit fixed for $150.00 . Bottom line don't deal with Lews ! Get a second opinion please !