I recently booked an appointment at Discovery Chiropractic, where I had been a patient several…read moreyears ago. I chose to return because returning patient prices are less than new patient rates. However, only after my appointment, was I informed I would be charged as a new patient since they hadn't seen me in several years ($30 difference). For context, I had called twice because I was pretty sure I had been a patient there before, several times. The time with the doctor was not a new patient consultation but a 10-15 minute adjustment. They did agree to take $15 off the new patient price, but I still felt it was unfair and should have been communicated upfront. On a positive note, the adjustment was good and resolved my neck stiffness. They were also able to get me in quickly, which I appreciated. However, the billing issue left a bad taste in my mouth, so I called them back and explained that I felt misled. Instead of addressing my concern, they defended their practice of not being transparent upfront. It would have been more honest to inform me beforehand that I'd be charged as a new patient, especially since I mentioned I was inquiring around town to find where I had been previously. It is not about the money, but instead about the principle. This experience left a negative impression. I run a business, and I think honesty and transparency are key to good customer service. If I informed someone after the fact that I would be charging them more than they expected, I would likely have unhappy customers, and less than 5-star reviews.

This business suggested booking an adjustment and a shock wave treatment together ...a double…read moreappointment . Unknown to me was that my insurer only paid for one of the two sessions .I was billed full cost for the second booking. When confronted...rather than offer some sort of compensation ....like 1/2 off or a free complimentary visit the office manager said she was sorry but it was my fault . Treatment sessions are extremely quick. Your wait is longer that the treatment session ....in and out in 5 -10 minutes. I will not be going "back" no pun intended ....more like they are insurance coverage money grabbers

The best quality precision work & colour march which improved my smile and eating with confidence.read more

Fantastic care. I had some questions and reservations which were addressed promptly and honestly,…read moreand I can definitely say that I have never felt more comfortable with people touching my face.

Sage Spa in Campbell River never disappoints. I highly recommend booking a massage with Rebecca,…read moreher techniques especially with shoulders and neck are impressive. Easily one of the best massages I have had. I don't rate businesses normally, but felt this business deserves it! Their facials, injectables and pedicures are amazing too! -Krista Ortman

DR. ROGGEEVEN was great made me comfortable and explained her findings well…read more Thank you Dr.Roggeeven

I will agree that it takes a while to get an appointment, but the Dr's and staff are friendly and…read moreextremely thorough. They found a tear in my retina, something outside if my vision (I never would have noticed until some serious damage was done). The office followed up with referral to an ophthalmologist. I do recommend FYI.

My issue was hip/gluteal pain. I have been a patient at this clinic for some time now and the staff…read moreare all professional, so welcoming and kind. Most important though, I received a thorough assessment, was treated, provided with exercises to do between appointments and in a matter of maybe 5 treatments, I was completely pain free. Highly recommend this for all your physio needs!

I highly recommend seeing Sean. I am very impressed at my progress since I started having…read moretreatments. I like that Sean gives stretches and exercises as homework. I have a reduction in pain and life is easier; feeling more aligned in my movement and getting a better sleep. Sean had a kind nature and he has so much knowledge to offer. His techniques remove restriction in the connective tissue and that is what I love the most. I like to ask questions during treatment, as Sean is a natural teacher. His care leaves me feeling balanced and I have more understanding of how my body works. This knowledge leaves me feeling good about my body, and thankful for all that it does. I have seen many practitioners in my life and Sean is one of the best.

Yesterday I had a myofascial release massage with Sean for the first time. I really liked this…read moretherapy, is a different type of massage that treats your connective tissue applying pressure while avoiding pain. Sean is very gentle and concerned about applying the right pressure, he was constantly checking with me and I felt in very expert hands during the treatment. The most surprising thing is that he has fixed a problem that I've had for years on my right ear!! I had a constant 'different pressure' feeling that I've tried to treat for a long time with different specialists (I've tried osteopathy, acupuncture, traditional medicine...). Nothing worked for this particular issue. When I had the treatment with Sean I didn't comment anything about this problem on my ear, as I gave up on it some time ago and learned to live with it. But last night, after Sean's treatment, I felt my ear completely normal for the first time in years!! There are a few things that I feel a bit 'different' today: my jaw, my right foot feels different, the knees are more aligned, the hips feel more opened, my neck and shoulders more relaxed... The treatment is gentle but it does a lot! I am going to continue visiting Sean as he also gives you recommendations for your posture and exercises to do on your own. I feel grateful that I met Sean, I can't believe he fixed my ear without even knowing about it!! I would recommend him to anyone.

I was referred to Ethel by my dentist for deep scaling and cleaning. I have never before been…read moretreated so well. A warm greeting put me at ease. A thorough examination and very clear explanations of the condition of my teeth and how to best care for them affirmed my sense of confidence. The cleaning process was as gentle as can be expected for a fairly invasive process. I highly recommend this practice. John Walton

Care Dental Hygiene. Without question the single greatest dental experience I have ever had. My…read morerecent visit for a teeth cleaning was nothing short of exceptional. From the moment I walked in, I was greeted warmly by the staff, further putting me at ease. I was pleasantly surprised that there wasn't a ton of papers to fill out, just one wet erase form that they wipe clean after they scan into each client's chart. Ethel is a true professional (even though I have known her for almost 40 years). She has a gentle, confident touch and an eye for detail. She first explained what and, most importantly, why she was doing what she was about to do, that is big for me! First, she took my blood pressure, she then did a palpated screening of my jaw, throat, and face for lumps or irregularities. She offered me lip balm (in a range of flavours) to prevent my lips from sticking to the instruments. She polished my teeth first to ensure I didn't leave with grit in my teeth. She then meticulously cleaned my teeth, ensuring every nook and cranny was thoroughly taken care of. What impressed me the most was her dedication to explaining each step of the process, from the tools she used to tips on maintaining oral hygiene at home. Her knowledge and passion for dental care were evident throughout the appointment. Beyond her technical skills, Ethel exudes a genuine care for me as a patient and my dental health. She stays current on the proven ways of dental care and oral health and uses modern equipment further accentuating her commitment to excellence. The ambiance of the clinic was also very clean and comfortable, which added to the overall positive experience. She, by far, has the largest dental rooms I have ever been in and most comfortable dental chairs I have ever sat in. If you're looking for a dental hygienist who goes above and beyond, puts you and ease and educates you on maintaining between appointments look no further. I left with a brighter smile and the confidence that my dental health is in excellent hands. Thank you, Ethel, and the team at Care Dental Hygiene, for providing such exemplary care!

They have two clinics in Campbell River: one is for walk in patients in the Hilchey strip mall and…read morethe other downtown is for regular patients of the doctors who work there. The walk-in clinic is what I now use and there are some great doctors there. Dr. Noel is excellent and I saw her twice. I found her very knowledgeable and friendly. Glad to have this clinic in Campbell River and it is not that far of a drive from where I live.

I have been a patient of this clinic, two physicians in particular, for about 12 years now and have…read morefound the doctors I have seen to be very helpful and compassionate. I couldn't have asked for better care or more thorough diagnosing. The front desk staff are universally helpful and cheerful. I'm very impressed.