Very Professional employees but it was Friday and pouring rain . I'm 75 weeks walker , therefore…read morethe employee ( she ) had to leave her teller post to HOLD THE NON HANDICAP DOOR . But they were booked !! Finally near 5 Pm Jeffrey did help me open a new Chase checking acct . But the wait on debit card was very long because I needed it immediately. I had just fallen VICTIM TO A HUGE FRAUD TO ALL MY 7 accounts at TRUIST AND GETTING THEM UNBLOCKED WAS ONLY POSSIBLE BECAUSE I KNOW MY INVESTMENT BANKER. I WAS OUT OF TOWN ( adult son in Shands hospital w Brain tumor. Thank you for continuing help . Kathleen R Rossin # 538103907 new cA 786 897 9684 Debit card was mailed to my hotel . Thanks

I have been with this bank for 3 years. I general they have been good to bank with with positive…read morecustomer service. The on line banking is a bit frustrating and difficult to use at times. Recently their online banking has been very frustrating with one banker actually lying as to how replacement of my debit card would proceed and in addition telling me there was no one higher than her that I could speak with. The next day I spoke with a different banker who told me that my new card would be on it's way on Friday and then found out the following day the care wouldn't be leaving their facility until Monday. Very frustrating. I am now looking for a new bank!

I can't stand when I have issues dealing with money. I especially hate when I have to consider…read moreaccepting a disadvantaged situation because it is not worth the FIGHT to make it right. I face this with most most banks! Wells Fargo has consistently made my banking experience positive. We all have our days, but Wells Fargo (staff/management) has been my advocate more than any other institution. The staff they hire and the managers they promote continue to deliver on this experience for me. The 43rd Street Branch has one of the best managers in Neil O'Connor. This branch also has my new favorite Banker, Benjamin Bravine. I work with a senior citizen who asked me to bring her to WF.to get control of her accounts. She was cynical about online banking and refused technology. She did not know what to ask or who to speak with. She felt helpless. Benjamin took his time and connected with Mary. He went beyond filling out an application and made her concerns his concerns. Mary left feeling empowered (and important). As we left the bank, I realized that I wont be hearing from Mary about future banking frustrations. For a milisecond, I pretended to relate to the "teach someone to fish...." concept, but in reality, I just made her appointment (with Benjamin).