Their sales are all over the place. Each time I come here there are random sale stickers on items or sale tags for whole sections but they never really correspond with their online promotions or the ones advertised on their website/Instagram. I wonder how long they spend stickering items and removing them. We recently popped in again for the spring break in store sale where most items, aside from gear and furniture are 20%. However a few of the feeding items were "on sale" so the 20% off did not apply. The tag in that section claimed the sale was only until end of Feb... Anyway if you can handle the discrepancies, they do carry a wide selection of items especially more brands that popular with East Asians such as pigeon and hegen bottles etc. The staff are very hit or miss. Either super friendly and helpful or they kinda talk to other staff and you are slightly ignored. They also tend to give a bit of attitude at the cash as well, although I'm unsure why. Overall, I do prefer other local stores. read more

Canabee baby is a lot bigger now since it moved to an adjacent building just 30 steps or so away from the old one. It doesn't feel as cramped anymore and the space is super open and bright. I still think the prices are a bit high unless something is on sale. They had a lot of the brand name strollers on site (City Select, Britax, Peg Perego Baby, Uppababy, Stokke, etc.), which is wonderful as you get to test them out. They pretty much have nearly everything from bottles, clothes, toys, nursing pillows, baby carriers, high chairs, etc. It was nice to compare the many different products. Came to pick up the Stokke bathtub and attachment. I hated Canabee's online system as it forces you to use Paypal. Maybe other customers don't want to part with their Paypal funds yet? Something to think about. However, it was a good thing I had gone to the store instead as I nearly picked up one that was dirty. The sales associate said it's final sale for the bathtub. Imagine if I had requested the product be sent to me instead? Could have been the dirty one! The bathtub wasn't cheap either but at least it was free of toxic chemicals. In terms of general enquiries over e-mail, it took them around 17 hours to reply back. The sales associate did let me know about the gold member card (if you spend over $500). Not sure if we will spend that much here yet, though it probably won't be hard if you purchased a crib, stroller or something big. Something small they could improve on is having better bags at the store. The white plastic bag was so flimsy & made me think I was at a grocery store. read more

CanaBee Baby - Baby Gear & Furniture Near Me - Markham, Ontario

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This place is expensive but you might be able to find some good deals during boxing week. I came here today to check out a car seat cover I saw on their site. However, it was actually out of stock in the system and they advised me that even if I order it online I probably won't be able to get it. Anyhow, I started to explore other brands of car seat covers and spent around an hour there studying each one of them. The lady who helped me for very nice. Though she couldn't really tell me the difference between the two covers I was debating on, she was very patient with me. I requested to open the packages to check on the actual item and she was happy with help. Note that most of the girls there speak Mandarin but they can also speak English. This store has a lot of baby items that different price point so you should be able to find what you need. read more

Possibly one of the worst experiences I had as a customer. The sales associates were incredibly rude and unhelpful. I don't know why I was followed around the store to the point where it was very frustrating. I let it slide but when I actually had a question about a product it was very obvious by the tone I received they did not want to help. So why follow me around then? Did they really think I was going to steal something? Additionally, the manager/owner, David, was very unprofessional and felt that the best way to communicate to customers was through a sales associate while he stayed in his office. This shows the type of respect they have for their customers. I work in retail so I understand the day to day stressors but as a customer and a retail associate this was truly unbelievable. In terms of their products, they seemed to have quite a selection but the prices were a bit high. The store was also a bit messy and looked dull and dusty. read more

I have bought so many things from this store. Playpen, car seats, strollers, clothes, room decor, bath items etc. More than i've ever purchased at Babies R Us. They have a great selection of products and good quality brand name items. I never have a problem with finding an item in stock. They would get 2 more stars from me, but don't because of the following reasons: 1. Customer service is horrible in this store! The 7 day refund is a pain if you don't live in the area. I'm mainly referring to the service you receive in store. Rude, attitude and not friendly. If i'm in a store to spend $700 or more, i expect a certain level of customer service and a pleasant shopping experience. 2. I don't like being followed around the store after i explain that i'm just browsing or already know what i'm looking for. Sometimes it feels like staff are hiding around the corner ready to pounce. I find it disturbing and it makes it an unpleasant shopping experience. There are usually 4-6 sales girls in the store. All gathered around the cash register and they start spreading out throughout the store when someone walks in. Hmmm, i'm guessing they're on commission!? 3. On more than one occasion, i have walked out with nothing after their help because they are not aware of what is sold, where to locate it or if they carry a certain item. If you don't know baby items or car seats, then you are working in the wrong store. It is very frustrating! This was my recent experience with the store: I was looking for a specific car seat. I bought 1 for my oldest a year ago from this store and needed a 2nd for my youngest. i went in to have a look after checking their website - just to make sure they still carried the brand, it was there along with all the other models sold by the same brand. I arrived at the store and there was a mob of sales people standing around the cash register. I had only taken 4 steps in and started to proceed to the car seat section when I was approached and asked if i needed help. I explained to her what i was looking for and that it was on their website and that i was happy with the product because i had already purchased one from their store. She couldn't find it and then told me that it was discontinued so was no longer carried by their store. (YES, i asked her to check and confirm). Shocking because it is the "top of the line car seat" sold by the brand i was looking for" Top of the line as in - highest rating in safety etc. She tried to sell me a couple of other models, but could not tell me what the difference was between the other models. Her answer was "i don't know about car seats", but assured me the other car seats they sold were "good". I politely declined because the store was getting busy and i just couldn't wait around for someone else, plus she had confirmed that the one i was looking for was discontinued. I left the store with no new car seat. Later that day when i got home, i contacted the manufacturer via FB Messenger (they replied within the hour!) and sent an email and the reply i received was: We apologize for the confusion regarding our **** car seat, we can assure you that it has NOT been discontinued and continues to be our top selling car seat". I let them know that Canabee Baby wasn't aware of that because they just told me it was discontinued. I contacted Canabee after my visit and nobody got back to me, i even contacted them via FB and nobody replied back - and my post has been deleted. It's frustrating because there are brands that they carry that Babies R Us & dept. stores don't carry, but after this last visit, i won't be back. It's just not worth the aggravation. read more

I went there today to look for some baby items as a gift for a friend having a baby soon. I was thinking it would have much more variety than babies r us. It did have brands you don't see normally. A lot of discounted items as well. The shopping experience was dissapointing though. When you walk in, the lights are dimmed. Everything looked like it had a layer of dust on it like a warehouse sale. I felt very uncomfortable as there were 2 sales staff on the floor watching me as though I was going to steal something. They didn't ask me if I needed help or even greeted me. They just stood there. It didn't help that I did know what I was getting. I usually look around and pick up things as I go as it is a treat to see all the lil gadgets for babies! It seemed as though they were ready to pounce on you if you flinched. I thought to myself if I felt like that and I was only looking for a gift, how are parents feeling when they are actually shopping for their baby? Isn't it suppose to be a happy place to shop at? I don't think I really want to recommend my friend going here. read more

Spent over $2000 here and I keep coming back here while I know I shouldn't. Firstly, their customer service sucks, if owner reads this please tell your store associates to stop following me like a hawk...because I've told you I don't need your help over 5 times by the same person and no I don't plan to steal anything so quit following me. Secondly, forget even trying to become gold member like I did because all the good brand name items are excluded from the list of savings. Thirdly, every single f***ing item I've ever purchased here is considered final sale no return. Really????? Everytime after paying for my items, cashier will say their famous line "due to hygienic reasons it will be final sale". Like I don't mind that things are final sale because you want to make the sale and keep the money for good but don't bullshit me into saying for hygienic reasons because since when did a picture frame, umbrella, high chair, body wash, shoes, diaper bag at every other store on earth became personal items that you contaminate if you don't open and use the item??? And my pet peeve also is they always speak to me and assume I'm from mainland China who speaks Mandarin. Yes, Markham still has Cantonese speaking individuals who still are of hard working class and didn't just immigrate from China with a hundred suitcase filled with cash of $250 billion and about to buy a $3.28 million dollar house cash. Thank you I won't be coming back. read more

I was recommended by friends to test out the strollers before committing to one. Luckily at Canabee, they had a slew of them available for you to test out. I went during boxing week so they had a number of deals for their strollers. The husband got to man handle all the strollers to test out the safety and stability of the strollers and in the end, we did purchase one. Apparently, there is a gold member card they will give you if you make a purchase of over $500. The cashier did not mention it to me, so I'll have to go back at another time to inquire about it. The sales staff were all preoccupied at that time. On another visit during the weekday, the salespeople were either hanging around or helping other Chinese speaking customers. I got the impression that they don't speak Cantonese there, but I could be wrong. Overall, I'd recommend going to Canabee to do your stroller research and to test them out. Wait for a sale if you can. read more

It's been a build up of bad customer service to a point where I will never shop here again. There are so many other baby product stores that carry the same products at better prices and better customer service. I do not enjoy being followed around the store like I'm a shop lifter every time I'm there. I've spent hundreds of dollars at this store and this is how they treat me? Another time, I got there a few minutes before closing and they wouldn't let me in. That was the last straw! read more

Woohoo! As good as it gets..that is if you are in the market to waste time! as per sales rep, after spending the required 500CAD to achieve "gold member benefits", all future purchases paid by cash are "tax free". however when you try to cash in on their "gold member benefits", good luck, suddenly you are presented with a list of items that are not included in the benefits, moreover items that are not on the list are subjectively excluded from the "gold member benefits" ie babyzen yoyo. buyer beware, there is a reason why as of 1/15/15, CanaBee Baby has earned seven 1 star reviews, a higher percentage of negative reviews compared to their competition. http://www.yelp.ca/not_recommended_reviews/canabee-baby-markham read more

CanaBee Baby - Deceptive CanaBee Baby Gold Member Program - Baby Gear & Furniture Near Me - Markham, Ontario

Was looking at purchasing a dresser from their online store. They have listed on the site to contact them for shipping information. I got in contact with the sales team and was told they can't ship the item and that I would need to contact a shipping company to set this up. This isn't an issue, but they don't have, or even, want to get me the shipping sizes of the dresser. All they would provide was the assembled size of the dresser, which doesn't do me any good for shipping. Doesn't seem like the sales team wants to help and offering email support was hard for them. Really not impressed with the service, and wanting to make a $1,000+ purchase, you'd think they'd want my business. Taking my business elsewhere. read more

I have been here a handful of times - mostly to research and "window shop" per se for the necessary baby gear. What I like about this place is the fact that they have a lot of brands on the floor to check out and investigate; especially in the stroller and car seat area (which are the big ticket items and coincidentally right at the front of the store) - (I was investigating the babyzen Yoyo, UppaBaby Vista, Peg Perago Book Plus NS, and Britax B-Agile for Strollers) The overall store is a bit cramped for my liking and difficult to navigate; plus not as bright as I would prefer, especially at the back of the store - where most of the other goods are located. The staff can range from fairly helpful to leave you alone, which is fine for me - since I was very clearly there to browse and not really looking to buy anything specific. However, I find that they are a bit more helpful when I went with my partner, since we were actually handling/poking and prodding the products we were interested in. The staff member that was helping us were able to answer most of the questions we had about the strollers and car seats; so I feel that we are a bit closer to making a decision as to what we would be purchasing when the time comes. I, also, like the fact that they have a basket of various baby carriers to try out with a "faux baby" so you can see how the soft carriers would work and thus make a decision accordingly - however, the ones that I am looking to purchase, CanaBee doesn't carry them at the moment. I'm not 100% sure if I'll buy the items that I am looking at Canabee, but it is a good place to start, if you don't know where to start looking. read more

Incredibly rude and agressive manner by more than one staff at Markham store. No sense of customer service. I ordered a safety gate online and called ahead to find out closing time. The response was very brusque with no hint that the store was interested in having me as a customer. After driving for an hour in rush hour, I arrived just before closing time to pick it up from curbside pickup. The front door was open and when I called, another sales person told me they had already closed. I showed her the time on my phone and had to argue to get my prepaid purchase, which was just behind the inner door. The KidCo gate was fine (second one I purchased) and the price was better than Amazon. read more

The stroller I purchased I like very much (Uppababy Vista), so the product itself I'm happy with. But the service at Canabee was just very mediocre in my opinion. I had put down a deposit on the colour of the stroller I wanted and was told I would be called once they received stock (in about a month's time). I never heard back from them in the allotted time, so after waiting and waiting, I chased. When I called, was told actually the colour I ordered was discontinued and that I had to choose another colour - but surprise! The colours available were incredibly limited (3 of the original 7 or 8) and that if I didn't come ASAP to pick up the colour of my choosing, they would all be gone. So I rushed over to get the colour I "wanted" (of course, not my initial choice) and was treated with complete apathy from the staff/manager. For nearly an $800 purchase, I would've expected a bit more attention. Not in the service at the shop per se, but they already had my deposit money and should have notified me that the stroller I ordered was discontinued (the colour). Instead I had to chase them 6 weeks post-deposit and was then told I had no choice but to take whatever stock they had left over. If that was the case, I would've simply purchased the stroller I have now that original time I was at the shop and wouldn't have needed to wait 6 weeks! Perhaps it was an oversight, but there was absolutely no apology, nothing to be said. Simply that I had to come down quickly to pick up stroller or that "it would be sold out" (remember, I had to call to find this out and they had my deposit money). For an independent shop, I was surprised at the lack of accountability from the manager. When I mentioned I was a bit disappointed that nobody had called to inform me of the situation, he just brushed me off with a brusque response. The prices aren't at a huge discount at Canabee, so at least I had hoped the more 'personalised' or attentive service of an independent shop would be the advantage of going to a smaller retailer. Unfortunately this experience soured my perspective on the shop and in the future I would prefer to take my business to another shop where you are treated as a valued customer (at least enough to be called about a pending order when something is amiss). I was recommended to shop here by several friends, but I would not pass on that recommendation unless you know exactly what you want to buy and can just pick it up directly once you get to the store. Then in that sense, it's just like a Babies R Us and nothing more is required than a pure transaction. The store itself has a good range of higher end baby products and I'm sure lots of people have had positive experiences there, so I don't want to misrepresent it as a bad retailer. I am just disappointed by my personal experience and hope that the service can improve for future customers. read more

Worst service ever! Came in to buy a sleeper for my kid. I was at the counter asking if they have a size for my son and this other customer behind me cuts me off in the middle of my question and started to ask about a stroller. Seeing that this other customer will likely make a more expensive purchase than me, the sales lady, who was originally helping me, stopped serving me instantly and started chatting with this other customer. I stood there for more than 5 min without being acknowledged. Really?! I mean it is rude already for that customer to cut me off...but I find it even more rude for the sales rep to immediately ignore me just because the other one has a potentially larger purchase!! If you like to be treated like you are nothing when you are not dropping $500 at this place...I suggest that you look for service elsewhere. If you like to be treated poorly then yah this is your place for torture! read more

The worst shopping experience I ever had in Canada or even in the world I would say so. The owner David convinced us to buy the items few months before baby delivery day. Reason being is the products are high demanding, better get it before other people get them. And finally when we have problems of the products when we just started to use, they just said too bad it has passed 7 days store warranty and they can do nothing, we have to follow up with the factory. And of coz no return no exchange. Now I do not know what would be the point we/people go to this store, there are more options in Toronto such as Westcoast Kids, Baby Bryan, indigo, toysrus. Canabee doesn't have real good deal, every time they inform you there is a promotion, but that promotion is not only happened in Canabee but every other store, because the discount is from the brand factory. And Canabee will give you "special" discount just base on how much you purchase (at least over couple thousand), anyways, I will not recommend canabee to any other parents to go, 100% not satisfied, 1000% not worthy, 10000% poor customer service! I have more to say but now I have to change diapers, this will be definitely continued! read more

The store has a terrible return policy. We were told 7 days for refund and then when we tried to return something we were told it was final sale (code 97). We had not been told that and specifically had asked. Now we have the to spend several hundred dollars at a store we'd rather never go back to. read more

I bought a floor demo model of a Stokke Tripp Trapp chair recently this year from their Markham store. They told me that if there were any issues, I have 5 years warranty directly from Stokke. I inspected the product before taking it and at the time, no problems were evident. Unfortunately, the seat portion started having cracks and some buckling after a week of use. I contacted Stokke directly, and found out that they do not cover under warranty items sold as floor/demo models. Stokke also said that authorized dealers such as Canabee Baby are not allowed to sell floor/demo models. The chair cost me $300, mind you. Also, the chair they sold me was manufactured in February 2012 (5 year old!). I contacted Canabee Baby (Markham store) and they gave my wife and I the runaround. They were rude, discourteous, and would not admit to their mistake. I just let it fly because it was not going anywhere, and there was a language barrier with the people over the phone However, I hope that this is enough warning for people to shop at probably another store. Rude attitude and poor customer service are hallmarks of this store. Good luck to all. read more

I generally don't write reviews but I'd like to make others aware of the "negative" about this store. They have the worst store policy ever so before you decide to buy or visit their store make sure that you really want/need the item or you can't get it anywhere else. I bought a peg perego booster seat and a rain cover for the ergo baby carrier. When I cashed out they sited that these items are non refundable/ exchangeable due to "hygiene" reasons. Really, for these items? I even tested by asking them "what if it's completely unopened?" The answer: "these boxes can be easily opened". Really? I did buy the items because I did the research before and because I made the drive already. Oh, and I had to drive to their warehouse to pick up my item. Not so good in customer service. I really wanted to walk away, but again drove there already, needed the items, did the research. As for their knowledgeability: I ask them abt the difference in all the different ergo carriers and they told me that one of the difference is the material. Only the organic has that soft touch of cotton. NOT TRUE! I bought the Aussie khaki from Babies R Us and it's just as good. So, not so knowledgeable after all. So stop having your friends post positive comments! It's just an avg store with "Chinese store policy". (If you're Asian, you know what I'm talking abt) read more

The return policy is so bad that it outweighs any other reasons for shopping here. Everything is final sale and they exchange it only if defective and you have to do it within 7 days of purchase. Bought a toilet seat lock that had defective indicator light and parts missing. Which probably means the product was probably bought and returned by someone before. Since it's been more than 7 days since purchase, they said there was nothing they can do about it. I think this is the last time I am shopping here. read more

Had an experience similar to Thuy D. A friend bought from canabee baby and gifted us a gift not knowing we already had it. She told us how we can return or exchange it and gave us the receipt. We noticed on the receipt it was stamped "final sale" but we decided to go by what our friend told us since that's what she was told. Canabee baby of course said they won't exchange or give us a store credit. If I could give less than one star I would. Don't bother shopping there. You're better off going elsewhere. read more

You will find quite a large selection of various equip for babies. Customer service at CanaBee Baby sucks! Also be aware that whatever product you buy there will be considered as "on the final sale" once you open the box. How stupid is that?! read more

While CanaBee Baby carries a great selection of items and often better quality than your average baby stores, their overall customer service is extremely poor. Some staff are helpful but for the most part, you get a feeling that they are just all about making a sale and for the sake of optimal profit. This is even more apparent when it comes to their strict return/exchange policies that will make whatever positive shopping experience you may have there, sour. I have bought so many items, particularly big purchases, from the store and mind you, the prices are not cheap nor competitive unless there is a sale, but aftertoday's experience, I will make a conscious effort to not return unless necessary. It's unfortunate that they seem to be expanding and have acquired BabyRama and yet, today could not honour a straight product exchange for a customer or to even show remote understanding or concern for the customer experience and inconvenience. Instead, I got a patronizing explanation of why doing the exchange does not benefit them and the logistics of company transition that should not have an affect on the customer. I suppose loyal and returning customers is not a concern for them. Shop here for the selection and if you know what you want (and won't be exchanging/returning), but don't expect understanding or even friendly customer service because you will be left disappointed. It's not surprising that other reviewers have echoed the same sentiment. read more

They have different kinds of products, but with the horrible customer service. I won't be going back again. Overly priced items. I would prefer going back to big department stores rather than this Chinese-owned store. They dont understand ENGLISH!!. AVOID wasting your money in this store read more

Stay away from this store!! We almost made a big purchase on crib, dresser, glider, stroller, and car seat, but left and never turned back. We went there three times. First time to browse the cribs for the first time, second time briefly to ask for details and confirm the price , and the third time to make the order but we changed our mind after the bad service. We were given a deadline on a special price that was given to us by David the salesperson at the Markham store., and we made appointment for the day of the deadline. We rushed there after work on a rainy weeknight to make it to the appointment and even called on our way there to make sure the sales people are there. Regardless, when we got there we were told the salesperson David just left two minutes ago. We were told to put down the deposit with the guy at the furniture warehouse! We had questions on the glider and was concerned about the color and bad stitching of the sample glider on the floor that the warehouse guy could not answer. so we didn't feel comfortable putting the order. The warehouse called David and let him speak to me. He was rude and said "You have come twice and asked your questions, what else do you need to know? You said you will take whatever in stock!" We were very shocked and upset with such an awful service given that we were ready to spend almost $5000 on all those items . Sure their price is cheaper and they are able to do magic , but you gotta wonder how they do it when these manufacturers enforce certain retail price. For example The dutailier glider on the floor that we were interested in did not feel the same as what we saw in other stores. It felt different and not as comfy. Dutailier makes hundreds of models at different price range and some look almost the same with slight difference in shape etc. So beware when purchasing from this store. Do all your homework! For us we would rather take our money somewhere else and paid a bit more for much better service and peace of mind that we paid for what we actually wanted. I would have given 0 out of 5 stars if I could, but yelp allows only minimum of 1 star. read more

Signed up to Yelp in light of the WORST EVER customer service experience ever. RUDE, OBNOXIOUS - workers and owner alike. Stay away! Worth the trip anywhere else to buy baby gear. read more

I should have read the previous reviews before dealing with these people. Customer service is atrocious. Incredibly rude. I ordered shoes for my son online. Paid for them, have the receipt. At a later point they call me and tell me they actually don't have those shoes. No apology, no making it up to me, just indignant rudeness. Apparently I will get a refund when I get it. A manager will not call me back and I can go $%^& it. Thanks for nothing CanaBee Baby. read more

I just want to start by saying that this is the first time I have ever commented on poor customer service. I typically am a happy shopper and do not have problems with retailers or customer service personnel. However, I am extremely shocked and outraged with Canabee Baby and the service I received. I recently made a baby registry at Canabee Baby. While I was making my registry the staff were very kind and helpful and said that if I need to return or exchange anything I will be able to do so. Fast forward to after my baby is born... I received a Avent bottle warmer and tried using it once when I realized that it was defective. It boils the milk in the bottle even on the lowest setting. So I tried to take it back to Canabee Baby with the gift receipt and asked them if I could get an exchange for one that works properly. They were NOT helpful at all and said that I have to contact the manufacturer and they can help me, Which they did not. So I am stuck with a defective bottle warmer and I have a newborn baby to feed but Canabee Baby thinks I have time to deal with the manufacturer. I have a brand new MamaRoo in the original package and unopened with the original receipt, purchased from Canabee Baby. I wanted to return it but they tell me that I cannot return it due to hygiene reasons. IT IS UNOPENED!!! Completely new and untouched. The box is still sealed with the manufactures staples. I have had a few conversations with Canabee Baby sales staff and they have been extremely difficult. I have asked them what would happen if I open my brand new high chair and it is damaged or broken can I bring it back and get a new one that is not damaged and their response was; "no...you will have to go through the manufacturer". So basically they will not guarantee anything that they sell you. If you open the box and the product is defective/damaged/broken they will NOT do anything about it. To sum up my experience at Canabee Baby: Do NOT register there, do not buy anything from them because you will not be able to exchange or return anything. Once you give them your money they don't give you a second thought. They obviously do not care about repeat customer. DO NOT GO THERE!!! They will rip you off. Go to Babies R Us/Toys R Us, they will refund/exchange your products even if you open it and you don't like it and the prices are the same. read more

ABSOLUTELY HORRIBLE SERVICE. I have had nothing but bad experiences with this store and their staff. I regret making my registry with them, and they are underhanded and unprofessional. All the guests at our shower who bought through them were offended and horrified at the service (or lack thereof) that was provided by their inept staff. 1. My first experience with them, we dropped a LOT of money buying a crib and a high-end stroller (Uppa). We offered to pay them cash if they gave us a discount, which they refused to give. When we decided to proceed with the sale despite the lack of discount, they still insisted we pay cash! We almost walked out, and they "decided" to let us pay with credit card. We paid 50% down, and when we went to pay the balance (two times, once on the stroller and once on the crib), they insisted again that we pay cash! This is just ridiculous and underhanded. 2. We got the call that the crib was in - so we asked if they have a delivery service, to which they said no. Who sells furniture and doesn't offer a delivery service, even for a fee? The best they could do was give us the cell phone number of someone with a truck, who we had to pay $80 to pick up and deliver our crib, trusting that he would not just take it and run. 3. We ordered and paid for a nursing bra in early January - In late Feb when it STILL had not come in (and no phone calls to explain, after all, they already got their money), we called and they gave some BS excuse as to why it was not in. A week later someone calls and says it is NOT available to order (even though we confirmed with them that it is available to order back in January). THEN we received ANOTHER phone call to say that it WAS available to order. The ordering manager was apologetic and said it would be in within a week. 2 weeks pass by, all we get is a phone call to say our "nursing pillow" is in - an item we did not order. I called today, and the order is STILL not in (we are in March now, almost 2 months have passed). I canceled the order for the bra and will go ANYWHERE else to buy it. 4. One of our relatives paid for shipping for some items, to ship to our house. They did not ship it, and when I called to ask where the item was and why it was not shipped they said they left me a message if I wanted to pocket the charge and come pick it up. When I called to say I wanted it shipped, they said they do not ship items. Unreal. Total scam artists. I do NOT recommend shopping at this store and regretfully so, because they have some nice items. However the same items can be found at many other specialty baby stores. read more

I bought a stroller here and a few years later, after the warranty expired, the front wheel broke. The store ordered me a new one at a nominal cost. Then the other wheel broke. This time the manager of the store refused to order me a replacement. I was told that the shipping costs were too high, there was no profit for the store in ordering the replacement wheel and that I should order the wheel myself. I've never experienced such poor customer service in my life. I will never shop at this store again. read more

customer service sucks, all their products are final sale which means you cannot return it no matter what reason!

I live in Burlington and drove all the way to Markham because from my research and discussions with friends; this is likely the only place in the GTA that will move at all on the MSRP of an Uppababy Vista. I made the trip out hoping to do a little bargaining. The stroller is listed for $829.99 full price. The most I was able to get out of them was $830 tax in and she will throw in a cup holder. That is only because I advised them that Snugglebugz was having their stroller day and are giving out free accessories + another $50 to use on other stroller accessories. The owner (Janice) didn't believe me and wouldn't do anything better. At the end of the day; I asked for $800 all in which is fairly reasonable from what she was offering. Only another $30 off. Once she lost interest in our conversation/bargaining, she proceeded to pull out her cell phone to check her messages and reply back right infront of us while we are still talking. This completely pissed me off. Forget the fact about not willing to move on the price. I get that, everyone has a bottom line; but to do something so rude right infront of us pissed me off. So i proceeded to leave and went back to Snugglebugz and paid full price + tax and got all the accessories which totaled up to about $150 worth. I got SUPERIOR SERVICE, friendly staff and since I got it off my registry, I will later on get giftcards back based on their registry program and I was able to use my credit card (instead of paying cash at Canabee baby) to collect points. Overall, a waste of time/gas/407 to drive out to Markham. I was disappointed that they didn't budge much on the price, but I was outright pissed with the attitude and rudeness. read more

The worst customer experience ever. I live in Montreal and wanted to order the Clek Foonf car seat. As Clek are out of stock of this model in all colours they informed me that CanaBee Baby was the only store nation-wide carrying the colour I wanted. I called and they took my Visa but said they didn't ship. So I organized a Fedex for pick up. They said this was fine. But then the next day I get a call and they say I have to send them a copy of my Drivers License and Visa first - ok fair enough but I don't know why they didn't tell me this when they took my Visa number. When I called to check they got the copies of my id they then said they actually couldn't sell it to me because delivery and billing address were different -- ok, so I said I would change to have it delivered to the billing address (rather than my husband's work where it would have been easier for me to have it shipped to as I am not always home). But why didn't they suggest that - seems like an easy fix?! So after getting that changed with Fedex they then tell me "sorry we actually can't sell it to you because you must be here in person to pick it up" - are you kidding me?? This took 2 days and many calls and me getting to a scanner to get them my id all the while they have a policy where I must be in store to pick up. They gave me the complete run around all for nothing but lost time and frustration. I had promised my current car seat to a friend in labour so I needed the seat fast and couldn't afford all this time wasting. I asked many times to speak to the Manager but never heard from them. They didn't seem to care about making the sale nor making my experience easy, I don't know how they are in business. I then had to send in someone I know who lives in Toronto to buy it for me and ship it to Montreal - I resented having to give them my money after how they treated me, but I wanted that seat - but I can say that I will never buy anything from them again. read more