This particular location is not great. It's a franchise. They can charge whatever they for sending…read moreparcels. It's also a pickup location. Good luck with the staff being able to locate your packages. Good luck finding any staff at all.

Staff is unfriendly, lazy, slow, and unhelpful. Staff overall doesn't seem to agree on or…read moreunderstand the the policies; one staff member will give me my partner's package and another won't unless my partner is there, despite living in the same suite. I've stopped by multiple times just to waste my time when they refuse to give me a package that I have to come back with my partner to claim. I ordered a 15.5kg package that one staff member couldn't lift, which is a little pathetic. They had a trolly right beside the front desk, but instead opted to shove the package along the floor for two minutes until they asked ME to come behind the counter and pick it up for them. Absolutely horrendous. Get a dolly or staff that can lift the 50lb minimum. I'd get my packages delivered anywhere else if I had a choice.

Terrible service from this location…read more Went there Friday March 31, 2017, to ask why a postal delivery worker did not buzz my apt to deliver a parcel, even though I stayed home all morning waiting for the delivery. Got a nasty counter person who told me to call the Canada Post toll-free customer service line. I have called there before on other issues without a lot of luck. They can tell you your postal code or how much a stamp costs but cannot deal with difficult customer service issues. There is also a second issue with the postal delivery person for our apartment building putting my confidential mail in another tenant's mailbox. Fortunately, the property manager of the building caught the error and delivered my mail to me. It was my T-4 with name, address, social insurance number and summary of all my earnings for 2016. In the wrong hands, it would be perfect for identity theft. At the post office, I asked to speak to a manager. The counter agent refused saying there was no manager there. I asked to speak to a supervisor. The agent refused saying there was no one. She did say there were "people in the back" (??) and scribbled down three phone numbers. I asked the agent to please provide the names of whom I was calling. Was I calling a driver or district manager? Who? She refused. She said they were "delivery people." I asked the counter agent for her name and she refused to identify herself. I called and left a message on one of the numbers she gave me. A supervisor named Shelley did call back the same day. She was excellent to deal with. Good listener, respectful. I asked for her full name but she said she was not allowed to give it out. I thanked her as she said she would look into my issue on Monday. I was passed to a man named Simon who said he was a Canada Post Superintendent, apparently working out of the Cranford Way Post Office -- the same post office where I had spoken to the mean front counter agent. He said he could not give me his name either but did give me an ID number. He seemed very forthright. I advised him I would send him a copy of my written complaint to facilitate good communication. I then contacted Canada Post head office in Ottawa. I tried to reach the Senior VP of Customer Relations but he is no longer there and the position has been eliminated. I was able to resolve previous problems with his office on a different matter in the past. I did reach a manager of Customer Service located in Winnipeg MB. She was excellent to speak with. I sent her my written complaint by email March 31 at 5:23 pm MT. I copied CBC Marketplace and will fax same to Simon the Superintendent on April 2. I will file a federal Freedom of Information request to see if I can get Simon's last name as I am sure it is available to the public. I don't like dealing with anonymous public servants. I thought that only gang members and the Mafia preferred to remain anonymous. The manager said she would forward my complaint to Canada Post in Ottawa April 3 because the Ottawa office was closed when I contacted her in Winnipeg. Reply is pending. The majority of people I have met over the years who work for Canada Post are great employees who love their job. I have met mail carriers who enjoyed being outside to deliver mail and liked building a relationship with customers on their walk. I know counter people too who are competent and friendly. It is unfortunate that the counter person I dealt with was so nasty. Hopefully she will get the training she needs -- and a name tag.

I'm not really happy that my package is delayed for delivery. When it said July 26 it would be…read morehere. First of there was and issue with the tracking number then this. If they Have issues with the computer they really not delay the delivery for 2 day. Especially when it supposed to be delivered one a Friday. Literally I think when that happens They should deliver the package the day after even though they're not supposed to deliver anything to the mailboxes on Saturdays and Sundays I think that would be way better customer service to get packages to people who have to wait for a delayed package. I don't understand when it's still late on a Friday why we have to wait till Monday in order to get our package. Canada post is crap. I honestly am disappointed with this whole delivery issue and tracking issue.

They always close earlier than their actual time to close so avoid this place. And then they lie…read moreand say the are feeling sick and that's why.

Xpresspost was guaranteed for 2 full business days and is now at 4 full business days. Use a…read moredifferent shipping service instead. employee was very suspicious handling the package and likely stole from it

Service is the best. It's a bit small in there which is…read moreonly a problem during rush hours. Parking is in the strip mall lot.

dear all, If you value your things, kindly avoid Canada post, because they have criminals working…read moreamong them as a staffs. I and my husband lost all our valuables that is worth thousands of dollar. We send the package from Edmonton Alberta to Halifax Nova Scotia. Mine was sent since July 18th 2025 and my huby sent his own around August 20th, up on till now, we have not receives those package. I try calling them for my bag, they keep saying they are investigating it. and they said they we not pay for the missing items, according to them, we did not pay for insurance. This company are criminals. I will continue to tell anyone and everyone i come across that Canada post delivery company are thief's.

waited for 3 weeks for a package that was suppose to take three days. I asked to have it dropped…read moreoff at my door as my only request.... I have a dog, so he would bark if anyone was at the door. Nobody even attempted to leave it at my door, they just went straight to the mailbox. I was awake when I got the notification. how can these employees be so non chalant about stuff like this? I am not disabled but imagine this happened for someone who was. This type of service is not what I would be proud of as an employee.

This is a postal outlet inside the Shoppers Drug Mart, but it is hardly a sideline, as some days…read morethere are more people in-line for mail-related purchases than in the whole store. I stood in-line to mail Christmas parcels with more than 20 other people, and I was really impressed with the attitude and helpfulness of the people working at the counter. They were so good with all the problems - even asking for volunteers to help an older women look up postal codes because she had forgotten her glasses. Compared to the outlet a few blocks down 118th ave., these guys actually earn your business.