Terrible service from this location. Went there Friday March 31, 2017, to ask why a postal delivery worker did not buzz my apt to deliver a parcel, even though I stayed home all morning waiting for the delivery. Got a nasty counter person who told me to call the Canada Post toll-free customer service line. I have called there before on other issues without a lot of luck. They can tell you your postal code or how much a stamp costs but cannot deal with difficult customer service issues. There is also a second issue with the postal delivery person for our apartment building putting my confidential mail in another tenant's mailbox. Fortunately, the property manager of the building caught the error and delivered my mail to me. It was my T-4 with name, address, social insurance number and summary of all my earnings for 2016. In the wrong hands, it would be perfect for identity theft. At the post office, I asked to speak to a manager. The counter agent refused saying there was no manager there. I asked to speak to a supervisor. The agent refused saying there was no one. She did say there were "people in the back" (??) and scribbled down three phone numbers. I asked the agent to please provide the names of whom I was calling. Was I calling a driver or district manager? Who? She refused. She said they were "delivery people." I asked the counter agent for her name and she refused to identify herself. I called and left a message on one of the numbers she gave me. A supervisor named Shelley did call back the same day. She was excellent to deal with. Good listener, respectful. I asked for her full name but she said she was not allowed to give it out. I thanked her as she said she would look into my issue on Monday. I was passed to a man named Simon who said he was a Canada Post Superintendent, apparently working out of the Cranford Way Post Office -- the same post office where I had spoken to the mean front counter agent. He said he could not give me his name either but did give me an ID number. He seemed very forthright. I advised him I would send him a copy of my written complaint to facilitate good communication. I then contacted Canada Post head office in Ottawa. I tried to reach the Senior VP of Customer Relations but he is no longer there and the position has been eliminated. I was able to resolve previous problems with his office on a different matter in the past. I did reach a manager of Customer Service located in Winnipeg MB. She was excellent to speak with. I sent her my written complaint by email March 31 at 5:23 pm MT. I copied CBC Marketplace and will fax same to Simon the Superintendent on April 2. I will file a federal Freedom of Information request to see if I can get Simon's last name as I am sure it is available to the public. I don't like dealing with anonymous public servants. I thought that only gang members and the Mafia preferred to remain anonymous. The manager said she would forward my complaint to Canada Post in Ottawa April 3 because the Ottawa office was closed when I contacted her in Winnipeg. Reply is pending. The majority of people I have met over the years who work for Canada Post are great employees who love their job. I have met mail carriers who enjoyed being outside to deliver mail and liked building a relationship with customers on their walk. I know counter people too who are competent and friendly. It is unfortunate that the counter person I dealt with was so nasty. Hopefully she will get the training she needs -- and a name tag. read more

I'm not really happy that my package is delayed for delivery. When it said July 26 it would be here. First of there was and issue with the tracking number then this. If they Have issues with the computer they really not delay the delivery for 2 day. Especially when it supposed to be delivered one a Friday. Literally I think when that happens They should deliver the package the day after even though they're not supposed to deliver anything to the mailboxes on Saturdays and Sundays I think that would be way better customer service to get packages to people who have to wait for a delayed package. I don't understand when it's still late on a Friday why we have to wait till Monday in order to get our package. Canada post is crap. I honestly am disappointed with this whole delivery issue and tracking issue. read more

This post office had exceptional staff. They're friendly and always smiling. I have been using this place for my business po box and it's been a great experience. I can access it at any time. There is ample parking and you can get every available service from Canada Post at this location. read more

Canada Post - Post Offices Near Me - Sherwood Park, Alberta

See all

I want to give a shout out to Joy from this Canada Post location for saving me $15 by recommending that I repackage the item I was initially sending from Alberta to Newfoundland in an old Amazon box to a flat rate box instead, then helping me repackage it quickly so I could send it in the same 15 minutes. Well done to Canada Post for offering that option, and thank you Joy for your amazing service and going out of your way to point out a more cost-effective option and then helping with the repackaging. You rock! read more

I like this location. It is always clean, bright and well-stocked. Staff is friendly and helpful. Long lines at times, but they move forward fairly quickly. read more