Good God DON'T leave your loved ones there! Unhappy staff, micromanaged by unhappier supervisors…read moremakes for rough care!!!

This is an old dingy rundown building. The director of care, does not care and hands off her duties…read moreto the administrative staff. Our mother was beginning palliative care. She took a turn for the worse and no one contacted the family. We were called when she died. The male rn that was covering for Gina( who by the way is great) didn't think that a visit from the doctor, plus an order for oxygen, plus being lethargic did not warrant a call to us. We were not able to spend the last day of her life with our mom because we were unaware how she had taken a turn for the worst.The hygiene issues are another complaint.

It was a pleasure to visit this lab this morning. Smooth and effortless process. The…read moreprofessionalism was noticeable from the start. The front desk staff member was very patient, helpful and friendly. Her smile, despite the business of the office helped to make my day. The phlebotomist was efficient and friendly. Thank you for a swift and efficient appointment. Janet in Sudbury, ON

the atmosphere was so pleasant and service was very efficient ! best lab experience I have had in…read morevery long time! will continue using this location from now on

These people are incompetent, negligent and useless. They miss visits, and don't bother to call or…read moreto make alternate arrangements, which puts seriously ill clients at risk. The people in the office do not communicate information, or do what they say they're going to do (ie. PSWs were sent to my grandmother's place without being told what to do, or even how to get into the house; it also took two months for Bayshore to change the contact number they had on file so that they were calling my mother instead of my 94 year old, Italian-speaking grandmother). Most recently, we needed a nurse to put an IV in, because my grandmother had blood poisoning. We were told no nurses were available (not even the single on-call nurse, who was out of town and, therefore, not on-call) and they didn't know when they'd find one for us. My mother has been doing their job for them, by informing PSWs of their duties (because Bayshore can't be trusted), calling my grandmother every morning to make sure someone has come to take care of her (again, because Bayshore can't be trusted) and picking up the slack when nobody shows up. This organization is going to kill someone. I hope it's nobody you know.